Salesforce SALES-CLOUD-CONSULTANT Online Practice Questions and Exam Preparation

Salesforce SALES-CLOUD-CONSULTANT Online Questions & Answers

• Question 261:

  Universal Containers wants to implement best practices for its customer support teams and has decided to follow a Knowledge Centered Support (KCS) methodology. Which two benefits can be expected from KCS adoption? Choose 2 answers

  A. A knowledge article life cycle that is implemented correctly the first time and does not need to change
  B. A knowledge article life cycle that evolves based on usage and demand
  C. Reduced issue resolution time
  D. Reduced first contact resolution
  C. Reduced issue resolution time
  D. Reduced first contact resolution

• Question 262:

  Cloud Kicks wants to sell to both consumers and businesses. The consumer sales team and business sales team will use different Stages. Which two Salesforce functions will allow the consultant tomeet this requirement? Choose 2 answers

  A. Sales Processes
  B. Pipeline Inspection
  C. Opportunity Splits
  D. Record Types
  A. Sales Processes
  D. Record Types

• Question 263:

  The sales management team at Northern Trail Outfitters (NTO) wants to analyze how the sales funnel is changing throughout the month. NTO wants to store the details of open opportunities weekly, and forecasts and closes business monthly. What should be recommended?

  A. Schedule a custom forecast report to run weekly and store the results in a custom report folder.
  B. Create a reporting snapshot to run daily and store the results in a custom object.
  C. Create a reporting snapshot to run weekly and store the results in a custom object.
  D. Schedule a custom forecast report to run daily and store the results in a custom report folder.
  C. Create a reporting snapshot to run weekly and store the results in a custom object.

• Question 264:

  Universal Containers uses Products in Salesforce and has a private security model. The product Management employees do NOT have access to all opportunities but want to track the performance of a new product after it is launched. What should a consultant recommend to allow the product management employees to track the performance of the product.

  A. Create a trigger to set the product manager as owner for opportunities on the new product.
  B. Create a trigger to add the product management team to the sales team of relevant opportunities.
  C. Create a criteria-based sharing rule to add the product management team to relevant opportunities.
  D. Create a new product and add it to the price book with the product manager as an owner.
  B. Create a trigger to add the product management team to the sales team of relevant opportunities.

• Question 265:

  Universal Containers wants to improve the accuracy of its current sales forecast. It also wants to improve the relevance of its sales stages and the role they play in the sales process. How should the relationships between the various elements of the sales process be defined to meet these requirements?

  A. Map appropriate sales stage to opportunity stage; assign accurate forecast probability
  B. Map opportunity stages to forecast categories; assign accurate probability to each stage.
  C. Map forecast probability to opportunity probability; assign appropriate sales stage
  D. Map sales probability values to forecast categories; assign sales stages accurate percentages
  B. Map opportunity stages to forecast categories; assign accurate probability to each stage.

• Question 266:

  Which method can be used to route cases from social channels?

  A. use Twitter-to-case and add workflow rules to the case object.
  B. Enable Social Customer Service and add assignment rules to the case object.
  C. Enable Social Network Profile and add workflow rules to the contact object.
  D. Enable Social Network Profile and add assignment rules to the case object.
  B. Enable Social Customer Service and add assignment rules to the case object.

• Question 267:

  What does Salesforce usability mean?

  A. How many users log on to Salesforce on a daily basis
  B. What is the ratio of Salesforce users to the amount of sales
  C. How satisfied Salesforce users are with the application
  D. How easily can customers achieve their goals using Salesforce
  D. How easily can customers achieve their goals using Salesforce

• Question 268:

  Universal Containers wants to equip its sales team with mobile capabilities. The sales team needs to quickly look up contacts, accounts, and opportunities and easily log calls. Due to limited coverage in certain geographic areas, the sales team wants access to customer information even without an Internet connection. Which mobile solution is appropriate for the Universal Containers' sales team?

  A. Custom hybrid App
  B. Salesforce Mobile App
  C. Salesforce Touch App
  D. Salesforce A App
  B. Salesforce Mobile App

• Question 269:

  Northern Trail Outfitters (NTO) has automated the process of creating new account records in salesforce. All account records created through this process are owned by a generic user. There are now two million account records that have been created in this manner. NTO is now seeing performance issues when it makes any changes to account sharing rules. What can NTO do to address the issue without changing its integration?

  A. Ensure that the generic user has not been assigned a role.
  B. Contact salesforce support to add an index to the account object.
  C. Set the organization wide defaults for accounts to public read/write.
  D. Ensure that the generic user has the Modify All Data permission.
  A. Ensure that the generic user has not been assigned a role.

• Question 270:

  The sales management team of Universal Containers has noticed that opportunities are taking longer to close. Historically, it has taken 30 days for a new opportunity to be moved to closed/won. Recently, this time period has increased to 45 days. What analytics tool can the sales management team leverage to help determine the cause? Choose 2 answers

  A. Dashboard of opportunity stage duration
  B. Report on the discount approval time for quotes
  C. Dashboard of Month-over-month trend of lead conversions
  D. Report on campaign return on investment (ROI)
  A. Dashboard of opportunity stage duration
  B. Report on the discount approval time for quotes