Salesforce SALES-CLOUD-CONSULTANT Online Practice Questions and Exam Preparation

Salesforce SALES-CLOUD-CONSULTANT Online Questions & Answers

• Question 221:

  Cloud Kicks wants to utilize Opportunities to report and track subscriptions to its "Shoe of the Month" club. Subscribers can pay in full (all at one time), weekly, monthly, or quarterly. Which solution should the Consultant recommend to meet Cloud Kicks' need?

  A. Enable schedules on the Product object.
  B. Configure the use of contracts with a lookup to the Opportunity object.
  C. Configure the use of assets with a lookup to the Opportunity object.
  D. Enable schedules on the Opportunity object.
  A. Enable schedules on the Product object.

• Question 222:

  Universal Containers needs to provide contact center agents with access to a customer's payment history if the call concerns a billing problem. The following considerations need to be taken into account:

  1. Billing problems account for less than 5% of calls.

  2.

  Billing data is stored in an external system containing over 20 million records.

  3.

  Agents do not want to maintain separate login sessions for Salesforce and the billing system. Which two solutions should a consultant recommend? Choose 2 answers

  A. Use Lightning Connect to connect and access data in real-time from the billing system.
  B. Import payment data into Salesforce and add to the contact page layout as a related list.
  C. Create a Visualforce page that retrieves payment information via a Web Service call-out.
  D. Create a custom tab of type URL that displays a search page from the billing system.
  C. Create a Visualforce page that retrieves payment information via a Web Service call-out.
  D. Create a custom tab of type URL that displays a search page from the billing system.

• Question 223:

  Universal Containers wants to manage their sales territories in Salesforce. What questions should be asked to determine if territory management is an appropriate solution? Choose 3 answers: Are commissions calculated by the number of territory to which a representative belongs?

  A. Are there specific rules for account and opportunity access?
  B. Is your sales organization set up as a matrix or a tree'? .
  C. Does account sharing depend more on account traits than on ownership?
  D. Are your lead assignments based on sales territories?
  A. Are there specific rules for account and opportunity access?
  B. Is your sales organization set up as a matrix or a tree'? .
  D. Are your lead assignments based on sales territories?

• Question 224:

  Northern Trail Outfitter has created a Complaints custom object related to Accounts. Due to the sensitive nature of these records, the object's visibility has been set to Private. A dedicated subnet of support users who will work on these items has been added to a Complaints Specialist public group. Only users within the Complaints Specialist public group should be able to view and edit any Compliant record.

  Which two options should a consultant recommend to meet the requirements? Choose 2 answers

  A. Use Apex managed sharing to grant record access to users In the Complaints Specialist public group and restrict manager visibility.
  B. Uncheck the Grant Access Using Hierarchies checkbox in Sharing Settings for the Complaints object.
  C. Create a catena-based sharing rule that grants Read/Write access to the Complaints Specialist public group.
  D. Set the Complaint object's default visibility to allow only the users in the Complaints Specialist group to access the records.
  B. Uncheck the Grant Access Using Hierarchies checkbox in Sharing Settings for the Complaints object.
  C. Create a catena-based sharing rule that grants Read/Write access to the Complaints Specialist public group.

• Question 225:

  A consultant is meeting with a nonprofit client for the first time to discuss implementing the Salesforce Nonprofit Success Pack. The client outlines their current processes, including the standard and custom objects they use in Salesforce. What two topics should the consultant consider during the analyze phase of the implementation? Choose 2 answers

  A. Identify stakeholders and create a project team.
  B. Discuss implementation timelines and potential barriers.
  C. Establish specific topics for end user admin training.
  D. Suggest a new process for gathering lead and campaign data.
  A. Identify stakeholders and create a project team.
  C. Establish specific topics for end user admin training.

• Question 226:

  Part of Cloud Kicks' solution design is to incorporate Lightning Experience. The Consultant wants to see if there is an increase in the number of Lightning users. How should a Consultant track this?

  A. Use the Lightning Usage app and look at the monthly data graph.
  B. Create a report on users and add a Lightning component.
  C. Create a report on users and filter for "Lightning user."
  D. Use the Lightning Experience transition Change Management Hub.
  A. Use the Lightning Usage app and look at the monthly data graph.

• Question 227:

  Your company sells service contracts where the customer pays once a year for a monthly service package. What type of schedule should you set up?

  A. Default Quantity Schedule
  B. Default Revenue Schedule
  C. Default Revenue and Quantity Schedule
  D. Don't create any default schedule
  A. Default Quantity Schedule

• Question 228:

  Cloud Kicks has a complicated sales process. Sales reps often have difficulty deciding when to move opportunities through various stages. Which solution should the consultant recommend?

  A. Use automation to send emails to sales reps with Guidance for Success
  B. Configure a dashboard that shows opportunities that have remained in the same stage for 30 days
  C. Activate Path and add up to five key fields and Guidance for Success
  D. Advise sales reps to collaborate on Slack to move opportunities along the pipeline.
  C. Activate Path and add up to five key fields and Guidance for Success

• Question 229:

  The support manager at Universal Containers wants to improve visibility to cases across the organization and has decided that Product Managers should be more involved in the case management process. The Support Manager has created predefined case teams for each product and trained Support Agents to add to appropriate case team to each case Which solution will allow Product Managers to quickly see and review the cases that are created for their products?

  A. Create a case report that displays all created or updated cases
  B. Created a case list view that is filtered by the My Case teams
  C. Create an email alert notification for Case Teams
  D. Create a case queue for all created or updated cases
  C. Create an email alert notification for Case Teams

• Question 230:

  The native mass email functionality is not recommended for marketing.

  A. True
  B. False
  A. True