Salesforce SALES-CLOUD-CONSULTANT Online Practice Questions and Exam Preparation

Salesforce SALES-CLOUD-CONSULTANT Online Questions & Answers

• Question 211:

  Cloud Kicks (CK) wants to ensure Opportunity are associated with the relevant marketing Campaign In the past, CK has struggled to evaluate marketing Campaign ROI. Which process improvement should the consultant recommend?

  A. Validate that the Primary Campaign Source field on Opportunity records is populated.
  B. Leverage the Probability(%) field on Opportunities to forecast revenue.
  C. Ensure the Opportunity is associated with an Account record.
  D. Ensure the Type field on Opportunities reflects the Campaign source.
  B. Leverage the Probability(%) field on Opportunities to forecast revenue.

• Question 212:

  Universal Containers has enabled Social Accounts and contacts. When a sales representative accesses a contact within salesforce, the representative is unable to see detailed information from the contacts Facebook profile (e.g. contacts wall postings). What is preventing the sales representative from accessing detailed information on the contacts Facebook page?

  A. The link to the Facebook profile is not configured with the administrator password to access detailed information
  B. Universal Containers must purchase the Facebook license to access public information for its users
  C. The fields configured by Universal Containers administrator on the contact page layout are missing
  D. The information shown is based on the sales representative's connection level with the contact on Facebook.
  D. The information shown is based on the sales representative's connection level with the contact on Facebook.

• Question 213:

  What are three best practices that should be used when deploying Salesforce functionality to production? Choose 3 answers

  A. Ensure that at least 60% of the code is covered by unit tests before deploying to production.
  B. Plan and communicate the deployment to all users of the organization in advance.
  C. Select a window of time when users will NOT be making changes to the organization.
  D. Ensure all users refrain from logging into production for an entire day prior to deployment.
  E. Migrate a test deployment to a staging environment for a smoother real-life experience.
  B. Plan and communicate the deployment to all users of the organization in advance.
  C. Select a window of time when users will NOT be making changes to the organization.
  E. Migrate a test deployment to a staging environment for a smoother real-life experience.

• Question 214:

  Universal Container has its sales representative enter a new lead whenever they are prospecting a new customer, when qualify the new lead, a new opportunity must be created to track the deal. What would a consultant recommend to enforce data quality and accuracy? Choose 3 answer

  A. Create lead conversion process.
  B. Create an apex trigger to perform data quality check.
  C. Enable validation rules on lead
  D. Map lead fields to corresponding opportunity field
  A. Create lead conversion process.
  C. Enable validation rules on lead
  D. Map lead fields to corresponding opportunity field

• Question 215:

  Universal Containers (UC) recently implemented new Sales Cloud solutions. UC stakeholders believe that user adoption is best measured by the login rate.

  Which two additional key metrics should the consultant recommend?

  Choose 2 answers

  A. Login lockouts
  B. Activities logged
  C. License assignments
  D. Data quality score
  B. Activities logged
  D. Data quality score

• Question 216:

  Which metric influences customer satisfaction? Choose 2 answers:

  A. First call resolution
  B. Cost per call
  C. After call work
  D. Call quality
  A. First call resolution
  D. Call quality

• Question 217:

  Cloud Kicks wants to implement team selling to share differing levels of access to Accounts and associate records, such as opportunities, contracts, and case, based on team member responsibilities. Which capability should the consultant recommend?

  A. Opportunity Teams
  B. Role hierarchy
  C. Account Teams
  D. Sharing rules
  C. Account Teams

• Question 218:

  A Contact Center Manager is implementing a new customer care program and wants to specifically measure customer loyalty. Which three measures satisfy this requirement? Choose 3 answers

  A. customer satisfaction Survey
  B. Customer Purchase History
  C. Customer Support Requests
  D. Net promoter Score
  E. Service Level Agreement
  A. customer satisfaction Survey
  B. Customer Purchase History
  D. Net promoter Score

• Question 219:

  Which of the following stage should be matched with the Forecast Category "Omit"?

  A. Early pipeline stages
  B. Mid pipeline
  C. Late pipeline stages
  D. Closed and Won
  E. Closed and Lost
  E. Closed and Lost

• Question 220:

  Universal Containers would like to implement a solution to hold service reps accountable to customer Service level agreements. Which two steps are necessary to satisfy this requirement? Choose 2 answers

  A. Set up Milestones
  B. Enable Work Orders
  C. Configure Service Contracts
  D. Create an Entitlement Process
  A. Set up Milestones
  D. Create an Entitlement Process