Salesforce SALES-CLOUD-CONSULTANT Online Practice Questions and Exam Preparation

Salesforce SALES-CLOUD-CONSULTANT Online Questions & Answers

• Question 201:

  One business unit at Universal Containers has been using Service Cloud for several years. While migrating another business unit to the platform, a System Administrator incorrectly imported 200,000 case records, which created significant data corruption to existing records. The most recent data backup available is more than 90 days old. Which option should the Consultant recommend?

  A. Restore the data using the available backup
  B. Manually update the corrupt data to correct it
  C. Use Data Loader to delete the corrupt data
  D. Log a Data Recovery case with Salesforce Support
  D. Log a Data Recovery case with Salesforce Support

• Question 202:

  Universal Containers determines that opportunities are taking longer to close than in the past. Which action should sales management take to determine the reason behind the additional time to close? Select two answers.

  A. Examine user login rates and the activity on open opportunity records.
  B. Review the budget allocated to marketing campaigns.
  C. Evaluate whether lead conversion rates have decreased over time.
  D. Build a dashboard to display opportunity stage duration.
  A. Examine user login rates and the activity on open opportunity records.
  D. Build a dashboard to display opportunity stage duration.

• Question 203:

  A customer notices a large increase in leads created overnight which exceed the daily limits. Upon examination, the leads appear to be created by bots. The Customer uses a standard web-to-lead from without safeguards in place to limit spam on forms.

  What should the consultant recommend as the first line of defense before republishing the form?

  A. Select Require reCAPTCHA Verification in Web-to-Lead settings.
  B. Use a custom Web-to-Lead alternative with built-in protection.
  C. Use an AppExchange package to add a honeypot field.
  D. Engage the web services team to write custom CSS for the form.
  A. Select Require reCAPTCHA Verification in Web-to-Lead settings.

• Question 204:

  A business requirement specifies that opportunities with a discount between 10% and 25% must be approved by the Regional Sales Manager (RSM). Which approach addresses the business requirement?

  A. Create an approval step and workflow rule to create a task for the RSM.
  B. Create an approval step with the RSM as the approver.
  C. Change the owner of the opportunity to the RSM upon save.
  D. Create a workflow task and email notification to the RSM.
  B. Create an approval step with the RSM as the approver.

• Question 205:

  Northern Trail Outfitters (NTO) finished implementing Sales Cloud for a mid-market sales team. Sales management wants to track data completeness. Which common metric should the consultant recommend that NTO use to measure core Sales Cloud data?

  A. Record Count
  B. User Adoption
  C. Field Usage
  C. Field Usage

• Question 206:

  Universal Containers uses Sales Territories and is working with a consultant to reassign Accounts into new territories. Which attribute of Sales Territories should the consultant consider when developing the new territory model?

  A. The system administrator profile is required to run territory planning reports.
  B. A model must be activated in order to view reassigned accounts.
  C. All Account assignment rules should be run when the model state is set to Planning.
  B. A model must be activated in order to view reassigned accounts.

• Question 207:

  Cloud Kicks' high-value opportunities are becoming delayed in the approval process because sales managers approval requests go unnoticed for various reasons. Cloud Kicks wants to streamline the approval process and give sales managers more ways to approve Opportunities in a timely manner. Which TWO strategies should the Consultant recommend to improve the approval process?

  A. Create a dashboard of pending approvals and add it to the Chatter feed.
  B. Enable one-click approval from report results that returns high-value Opportunities.
  C. Create a process builder to automatically approve high-value Opportunities.
  D. Enable approval in Chatter to allow managers to approve or reject approval requests.
  E. Enable approvals by email for the approval process for high-value Opportunities.
  A. Create a dashboard of pending approvals and add it to the Chatter feed.
  E. Enable approvals by email for the approval process for high-value Opportunities.

• Question 208:

  Universal Containers acquires sales leads each year through trade show attendance by its sales and marketing employees. Occasionally, duplicate leads are generated when the marketing team imports leads that already exist in the system. What should a consultant recommend to prevent duplicate leads in the system?

  A. Upload leads to Data.com to remove duplicates and select the option to have them automatically imported
  B. Upload leads using Data Loader and enable "Find Duplicate" setting to prevent duplicates
  C. Upload leads using Lead Import wizard and select the appropriate field to match duplicates against existing records
  D. Upload leads and click "Find Duplicates" button for each lead record to identify potential duplicate lead
  C. Upload leads using Lead Import wizard and select the appropriate field to match duplicates against existing records

• Question 209:

  Universal Containers is implementing an entitlement process in its contact center to gain better visibility into how well the company is delivering on customer service level agreements (SLAs). Which two approaches can be used to accomplish this goal? Choose 2 answers

  A. A. To Display whether a case response complies with a customer's service level agreement.
  B. To monitor the case escalation rule queue to confirm service levels are met.
  C. To represent metrics such as first-response and resolution time on cases.
  D. To identify the customer contact associated with a particular stage of a service contract.
  A. A. To Display whether a case response complies with a customer's service level agreement.
  C. To represent metrics such as first-response and resolution time on cases.

• Question 210:

  Resellers for Universal Containers need access to reports in the partner communities to help manage their opportunities. How should salesforce be configured to give resellers the correct level of access to reports?

  A. create the appropriate list views and report folder, and share with all partner users
  B. Create the opportunity list view and report folder in the partner communities for all partners
  C. create a new tab in the partner communities to display the appropriate list view and report folder
  D. create a chatter group that allows partner to post item appropriate list view and report
  B. Create the opportunity list view and report folder in the partner communities for all partners