Salesforce SALES-CLOUD-CONSULTANT Online Practice Questions and Exam Preparation

Salesforce SALES-CLOUD-CONSULTANT Online Questions & Answers

• Question 181:

  When emails are synched into Salesforce by Einstein Activity Capture, how are the emails matched to Salesforce Lead and Contact record data?

  A. Matching is based on standard Email and custom fields with a type of Email.
  B. Matching is based on the standard Email field.
  C. Matching is based on Last Name and the standard Email fields.
  D. Matching is based on First Name, Last Name and the standard Email fields.
  B. Matching is based on the standard Email field.

• Question 182:

  Cloud Kicks is launching an outbound sales campaign to identify potential prospects for its new product. The marketing team has sourced a list of leads for each territory. Cloud Kicks wants to use Salesforce for these tasks:

  1. Call center agents call the leads on the list.

  2. Agents capture notes from the conversation.

  3. Salesforce will automatically present the next lead in the list.

  4. Agents should leave a voicemail if the customer is unavailable.

  5. Agents call the customers back who were unavailable.

  Cloud Kicks likes to have its supervisors coach the consultants based on the call transcripts.

  Which Salesforce product should the consultant recommend?

  A. Sales Engagement
  B. Service Cloud
  C. Native CTI Connector
  D. Sales Cloud
  A. Sales Engagement

• Question 183:

  A new support center has only one part-time Service Rep. Which step should a Consultant take to ensure that Case Aging is tracked accurately?

  A. Let the Service Rep change the Business Hours on the Case
  B. User a time-dependent Workflow Rule to update Case Status
  C. Use an Escalation Rule to assign open Cases to another user
  D. Let the service Rep enter the appropriate Case age Value
  B. User a time-dependent Workflow Rule to update Case Status

• Question 184:

  Universal Containers needs the ability to associate installed products at an account to specific cases. Those installed products contain information on the account's contracted Service Level Agreement (SLA) as well as the installed product serial number. Which approach should Universal Containers consider implementing to best satisfy these requirements?

  A. Create a lookup to a custom object for the installed product
  B. Use the standard Opportunity relationship
  C. Use the standard Asset relationship
  D. Create a lookup object to the contract record
  C. Use the standard Asset relationship

• Question 185:

  Cloud Kicks has just completed its initial Sales Cloud Go-Live. Cloud Kicks leadership wants to target users who are not yet using the new application.

  A. Track logins in a spreadsheet.
  B. Run a Report on Users never Logged In.
  C. Run a Mobile Login report.
  D. Use the Lightning Usage app.
  B. Run a Report on Users never Logged In.

• Question 186:

  Cloud Kicks has 300,000 account records and 16 million invoices In a custom object with a master-detail relationship to the Account. Each account record takes a long time to display due to the rendering time of the invoice related list. What should the consultant do to solve this issue?

  A. Enable Collapsible Sections for the Invoice related list
  B. Move the invoice related list to a separate tab on the Lightning page.
  C. Convert the Invoice object into a lookup relationship.
  D. Enable indexing on all visible fields on the invoice related list.
  D. Enable indexing on all visible fields on the invoice related list.

• Question 187:

  A company has call centers in Europe, North America and Japan. Cases not closed within four hours should be escalated. Call Center Managers have noticed that some Open Cases are not being escalated on time. Which two configurations should a Consultant check to try to solve the problem? Choose 2 answer

  A. Case Assignment Rules
  B. Call Center Holidays
  C. Milestones and Entitlements
  D. Case Business Hours
  C. Milestones and Entitlements
  D. Case Business Hours

• Question 188:

  The Universal Containers sales team would like to track product shipments for each of its customers. The shipment tracking information is currently available in a back-end system, which the company plans to integrate with Salesforce. Which objects are relevant for this integration?

  A. Opportunity, opportunity product, contract, custom object-shipment status
  B. Lead, account, opportunity product, custom object-shipment status
  C. Opportunity, opportunity product, custom object-shipment status
  D. Lead, opportunity, product, custom object-shipment status
  C. Opportunity, opportunity product, custom object-shipment status

• Question 189:

  Universal Containers has been using Sales Cloud for the last 5 years to manage leads, accounts, contacts, and opportunities.

  The SVP of sales recently attended a conference and learned about Sales Cloud Einstein features. The SVP is very interested in Einstein Lead Scoring and Einstein Deal Insights. The SVP hired a consultant to create an implementation

  immediately.

  Which step should the consultant take first?

  A. Run the Einstein Readiness Assessor in a sandbox.
  B. Enable Einstein Activity Capture In a developer org.
  C. Enable both Einstein features In production.
  A. Run the Einstein Readiness Assessor in a sandbox.

• Question 190:

  What are the two basic concepts of Knowledge-Centered Support (KCS)? Choose 2 answers

  A. Creating content as a result of solving issues
  B. Evolving Content-based product lifecycles
  C. Rewarding learning, collaboration, sharing and improving
  D. Developing a knowledge base on the experience of an individual
  A. Creating content as a result of solving issues
  C. Rewarding learning, collaboration, sharing and improving