Salesforce SALES-CLOUD-CONSULTANT Online Practice Questions and Exam Preparation

Salesforce SALES-CLOUD-CONSULTANT Online Questions & Answers

• Question 171:

  Universal Containers will be launching a telesales contact center. What are two design considerations? Choose 2 answers

  A. Integration with Lead Generation applications
  B. Integration with Field Service teams and applications
  C. Strategies to maximize call deflection
  D. Performance for high volume of interactions
  A. Integration with Lead Generation applications
  D. Performance for high volume of interactions

• Question 172:

  Cloud Kicks frequently has multiple sales representatives that collaborate on an Opportunity and needs Salesforce to allocate credit to each sales representative in order to track against a sales quota. Which Salesforce feature satisfies this requirement?

  A. Opportunity Teams
  B. Account Teams
  C. Public Groups
  D. Opportunity Splits
  D. Opportunity Splits

• Question 173:

  Universal Containers is exploring ways to provide their customers with more self-service options in their new Customer Community to reduce the number of interactions with their contact center. Which two features should a Consultant consider implementing? Choose 2 Answers

  A. Add the Question action to Chatter in the community publisher
  B. Use a community template to set up their customer community
  C. Enable Live-Agent in their community to chat with an agent
  D. Enable web-to-case on their public website
  A. Add the Question action to Chatter in the community publisher
  B. Use a community template to set up their customer community

• Question 174:

  Universal Containers wants to implement a Knowledge management process with the following requirements:

  It must contain four different kinds of content: customer FAQs, product specifications, contact center procedures, and product manuals.

  It must provide the ability to filter Knowledge search results by a single product, multiple products, or all 56 products.

  Any product-related content created by contact center agents must be approved by the contact center manager and the Knowledge manager before being published.

  Product content should only be visible internally to contact center agents who handle that product.

  How should a consultant recommend that Knowledge be configured? Choose 3 answers

  A. Define approval processes for each product.
  B. Configure workflow rules for each data category.
  C. Define approval processes for each article type.
  D. Configure data category values for each product.
  E. Configure article types for each kind of content.
  C. Define approval processes for each article type.
  D. Configure data category values for each product.
  E. Configure article types for each kind of content.

• Question 175:

  A consultant has conducted Discovery sessions with Cloud Kicks stakeholders and is ready to start gathering user cases for Sales Processes. Which two groups should provide content for the use cases? Choose 2 answers

  A. Sales reps
  B. Executives
  C. Finance team
  D. Sales operations
  A. Sales reps
  D. Sales operations

• Question 176:

  Universal Containers is creating a new program to allow customers to pay for large orders over the course of 1 to 3 years in monthly installments beginning in the month the products are sold. The admin needs to configure Sales Good to accommodate the new pricing term and to help the finance department forecast easily.

  What should the consultant recommend to meet the requirement?

  A. Use Revenue Schedules to capture installment payment plan details for each Product.
  B. Add a custom field to the Quotes object to capture the number of installments,
  C. Set the default quantities to 12, 24, and 36 in a new Price Book for installment sales.
  D. Create a Process Builder to create an Order for each installment payment.
  B. Add a custom field to the Quotes object to capture the number of installments,

• Question 177:

  Northern Trail Outfitters sales representatives have to be certified to sell items in its Professional catalog. Which two ways should Salesforce be set up to prevent those who are NOT certified from adding these items to opportunities? Choose 2 answers

  A. Utilize a separate price book for the products requiring certification and only share the price book to users who are certified
  B. Utilize a validation rule on opportunity products to prevent them from adding products marked as requiring certification if they are NOT certified
  C. Utilize a criteria-based sharing rule on products marked as requiring certification to only share the products to users who are certified
  D. Utilize a validation rule on products marked as requiring certification to prevent them from being added to an opportunity
  A. Utilize a separate price book for the products requiring certification and only share the price book to users who are certified
  B. Utilize a validation rule on opportunity products to prevent them from adding products marked as requiring certification if they are NOT certified

• Question 178:

  Universal Containers has a field team selling their primary container product and an inside sales team calling existing customers to sell product upgrades. The upgrade sales cycle is shorter and less complex than the full sales process. Which solution will allow the inside sales representatives to close upgrade deals without having to follow the full sales process?

  A. Create two opportunity record types and sales processes, and assign a simplified page layout to the upgrade V O opportunity record type.
  B. Create two page layouts and reduce the number of stages for the inside sales team page layout.
  C. Create a custom object for the upgrade process and associate upgrade records with the original opportunity.
  D. Use validation rules to prevent inside sales users from selecting unnecessary sales stages for upgrade opportunities.
  A. Create two opportunity record types and sales processes, and assign a simplified page layout to the upgrade V O opportunity record type.

• Question 179:

  Sales managers at Cloud Kicks have noticed that information in some opportunity reports is incomplete. A consultant has performed an analysis and determined that opportunity stages often lack key information that sales managers at each stage because sales reps have yet to enter the data.

  What should the consultant recommend so opportunity stage reports always contain the data managers expect?

  A. Configure Path by checking the key field required checkbox.
  B. Create an Auto launched flow to determine if required fields are missing.
  C. Customize path and create validate rules dependent on stages.
  D. Mark the fields as required on the page layout.
  C. Customize path and create validate rules dependent on stages.

• Question 180:

  A consultant for Universal Containers is preparing to migrate the company's legacy CRM to Salesforce. The admin for the previous system is enthusiastic about Salesforce and driving the objectives of the implementation, but end users have expressed dissatisfaction about moving to a new platform.

  What are two ways the consultant can determine and validate their approach with end users? (Choose two.)

  A. Conduct a technical review with developers to evaluate solutions designed for end users.
  B. Interview top-level executives to understand the KPIs for end users.
  C. Validate the solution plans and implementation with end users.
  D. Enlist the help of a champion to ensure that Salesforce is meeting end user needs.
  C. Validate the solution plans and implementation with end users.
  D. Enlist the help of a champion to ensure that Salesforce is meeting end user needs.