CSA Exam Details

  • Exam Code
    :CSA
  • Exam Name
    :Certified System Administrator
  • Certification
    :ServiceNow Certifications
  • Vendor
    :ServiceNow
  • Total Questions
    :539 Q&As
  • Last Updated
    :Jul 14, 2026

ServiceNow CSA Online Questions & Answers

  • Question 101:

    What is the purpose of an application scope?

    A. Scope determines which parts of an application are available for use by other applications In ServiceNow
    B. Scope prevents applications from changing their own tables and business logic
    C. Scope determines the functionality of core services in the platform
    D. Scope determines all applications access each other's tables and business logic

  • Question 102:

    What does Natural Language Query allow you to do on a list?

    A. Automatically select a filter, based on keywords
    B. Filter list by typing in a phrase
    C. Predict the filter desired by the user
    D. Speak to the condition builder
    E. Set list filter, using audible commands

  • Question 103:

    What are the two pathways to view feedback left on a published article?

    A. Knowledge > articles > My Flagged
    B. Knowledge base > my knowledge > flagged articles
    C. Knowledge > My articles > Flagged
    D. Knowledge > articles > published

  • Question 104:

    What is a schema map?

    A. A schema map enables administrators to define records from specific tables as trouble sources for Configuration Items
    B. A schema map graphically organizes the visual task boards for the CMDB
    C. A schema map graphically displays the Configuration Items that support a business service
    D. A schema map displays the details of tables and their relationships in a visual manner, allowing administrators to view and easily access different parts of the database schema

  • Question 105:

    Which type of ServiceNow script runs on the web browser?

    A. Server script
    B. Local script
    C. Database script
    D. Client script

  • Question 106:

    Which data consistency settings can be achieved using UI Policy? (Choose three.)

    A. Setting fields to accept the datawith `n'numberofcharacters
    B. Settingfields hidden
    C. Setting fields to accept the data inan expected format
    D. Settings fields read-only
    E. Setting fields mandatory

  • Question 107:

    Which application is used to change the number format per table?

    A. Number Maintenance
    B. System Maintenance
    C. Table Maintenance
    D. Record Maintenance

  • Question 108:

    What are advantages of using spokes for integrations? Choose 3 answers

    A. Reduces the need for code
    B. Features scale and control mechanisms
    C. Free spokes are available in the ServiceNow Store
    D. Ensures discoverability and reuse
    E. Automated event management

  • Question 109:

    How would you describe the relationship between the incident and Task table?

    A. Incident table has a many to many relationships with the Task table.
    B. Incident table has a one to much relationship with the Task table.
    C. Incident table is extended from task table.
    D. incident table is related to the Task table via the INC number
    E. incident table is a database view of the Task table

  • Question 110:

    What type of field allows you to look up values from one other table?

    A. Reference
    B. Verity
    C. Options
    D. Selections
    E. Dot walk
    F. Lookup

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