ServiceNow ServiceNow Certifications CSA Questions & Answers

• Question 101:

  A customer wants to use a client script to validate things on a form m order to make sure the submission makes sense. What type of client script would you recommend to meet this requirement?

  A. onSubmission()

  B. onSubmit()

  C. onLoad

  D. onUpdate()

  Correct Answer: B

• Question 102:

  An order for new office equipment has Men placed through the Service Catalog. How would you view the lists of requests after the orders have Men placed?

  A. All > Service Catalog > Open Records > Items

  B. In the Navigation Filter, type 'requests. Let' and press the Enter key.

  C. All > Tables and Columns > Taste

  D. All > Service Catalog > Requests

  Correct Answer: A

• Question 103:

  Which action enables personalization in a form for the admin role, only?

  A. Navigate to sys_form_properties.list and set the property glide.ui.enable_personalize_form.admin to true.

  B. Navigate to Context Menu > Configure > Form Layout and select 'Enable Personalization' and Enter the 'admin' role.

  C. Navigate to Context Menu > Configure > Table and add the role 'Admin' in the 'Available User' list box.

  D. Navigate to sys_properties.list find the property glide.ui.personalize_form.role and set the Value to admin.

  Correct Answer: D

  This action allows only users with the admin role to personalize forms by using the Personalize Form button. The other options are either invalid or do not restrict personalization to the admin role only.

• Question 104:

  Tables may be set up with Many to Many relationships. What is a classic example of a scenario where the tables would have many to many relationships?

  A. Requests can contain many items; and Items can be any item from the catalog.

  B. Vendors can sell multiple products; and products can be sold by multiple vendors.

  C. A Task can trigger many Workflows; and a Workflow can trigger many Tasks

  D. A Configuration Item can belong to multiple Classes; and Classes can contain multiple Configuration Items.

  Correct Answer: B

• Question 105:

  A form displays information about one record at the top, for example a User, Additional records, which are associated with that User, are displayed on tabs at the bottom of the form. What are those tabs called?

  A. Additional Info

  B. More Info

  C. Related Links

  D. Related Lists

  Correct Answer: D

• Question 106:

  On a Business Rule, the When salting determines at what point the rule executes. What are the options for specifying that timing?

  A. Insert, Update, Delete. Query

  B. 4G} Before, After, Async, Display

  C. Prior to, Synchronous, on Update

  D. Before, Synchronous, Scheduled Job, View

  Correct Answer: B

• Question 107:

  A subject matter expert routinely receives tasks which have been worked by first level support, before receiving the assignment

  What could you suggest. to make it easier for the expert to read only the work notes in the Activity log?

  A. Click Context menu > Work Notes View

  B. Click Personalize icon and select Activity Stream

  C. Right click form header > Form Layout > Add Work Notes Section

  D. Click Funnel icon and select only work notes

  E. Click Context menu > History

  Correct Answer: D

• Question 108:

  A customer has asked for the following updates to a form:

  1.

  Make Resolution code mandatory, admin state is changed to Resolved.

  2.

  Hide major incident check box, unless logged in user has Major incident Manager role

  What type of rules (s) would you use to implement this requirement?

  A. Dictionary Design

  B. Field Limiter

  C. UI Policy

  D. UI Design

  E. Form Constraint

  Correct Answer: D

• Question 109:

  Which low components allow you to specify when a flow should be run?

  A. Trigger and Condition Pill

  B. Scope and Trigger Condition

  C. Trigger and Condition

  D. Trigger Criteria and Clock

  E. Condition and Table

  Correct Answer: C

  Triggers define when a flow should start running, and conditions are used to specify the specific circumstances under which a flow should run. By combining triggers and conditions, you can create flows that run only when specific events occur and only for certain types of records.

• Question 110:

  Which feature enables business process owners to organize Flow Designer content into unified and digitized cross-enterprise processes via a digitized task board Interface?

  A. Flow Designer

  B. Process Automation Designer

  C. Process Workflow Designer

  D. Workflow Editor

  Correct Answer: B