ServiceNow CSA Online Practice Questions and Exam Preparation

ServiceNow CSA Online Questions & Answers

• Question 511:

  What is the definition of a group?

  A. An escalation pod
  B. A department
  C. A collection of users
  D. A collection of subject matter experts
  E. A team of users
  C. A collection of users

• Question 512:

  When creating an application through the Guided Application Creator, what are the options for creating a table? Choose 3 answers

  A. Create a table from scratch
  B. Use API calls
  C. Run import jobs
  D. Link to external tables
  E. Create a table from a template
  F. Upload a spreadsheet
  G. Extend a table
  A. Create a table from scratch
  E. Create a table from a template
  F. Upload a spreadsheet

• Question 513:

  Which feature enables business process owners to organize Flow Designer content into unified and digitized cross-enterprise processes via a digitized task board Interface?

  A. Flow Designer
  B. Process Automation Designer
  C. Process Workflow Designer
  D. Workflow Editor
  B. Process Automation Designer

• Question 514:

  What component of the ServiceNow infrastructure defines every table and field in the system?

  A. Data Atlas
  B. Table Class Manager
  C. Schema
  D. Dictionary
  E. Field Map
  D. Dictionary

• Question 515:

  While on an Incident record, how would you add a Tag for "Special Handling" to the record?

  A. Click on the More options (.,.) icon, click Add Tag, type Special Handling, press enter
  B. On the Special Handling field, check the box
  C. On the Tag field, select Special Handling from the choice list
  D. Click on the Context menu, select Add Tag, type Special Handling, press enter
  A. Click on the More options (.,.) icon, click Add Tag, type Special Handling, press enter

• Question 516:

  Create Incident, Password Reset, and Report outage: what do these services in the Service Catalog have in common?

  A. They direct the user to a record producer
  B. They direct the user to a catalog property
  C. They direct the user to a catalog UI policy
  D. They direct the user to a catalog client script
  A. They direct the user to a record producer

• Question 517:

  When moving multiple update sets at one time, what might you do to facilitate the move?

  A. Batch
  B. Verify
  C. Test
  D. Preview
  A. Batch

• Question 518:

  How would you navigate to the Schema map for a table?

  A. System Dictionary > Show Schema Map; Select Table
  B. System Definition > Tables; Select Table; Go to Related links and click Show Schema Map
  C. System Definition > Show Schema Map; Select Table
  D. System Definition > Dictionary: Select Table; Go to Related links and click Show Schema Map
  B. System Definition > Tables; Select Table; Go to Related links and click Show Schema Map

• Question 519:

  The baseline Service Catalog homepage contains links to which of the following components?

  A. Record Producers, Order Guides, and Catalog Items
  B. Order Guides, Item Variables, and Workflows
  C. Order Guides, Catalog Items, and Workflows
  D. Record Producers, Order Guides, and Item Variables
  A. Record Producers, Order Guides, and Catalog Items

• Question 520:

  What does ServiceNow recommend as a best practice regarding data imports?

  A. Adjust your Transform maps, after the data is loaded into the target table.
  B. Use extremely large Import Sets, instead of multiple large Import Sets.
  C. Create a new Import set table for each new data load.
  D. Plan time before your import to remove obsolete or inaccurate data.
  E. Monitor data quality and clean imported data, using the Data Scrub Workspace.
  D. Plan time before your import to remove obsolete or inaccurate data.