ServiceNow CSA Online Practice Questions and Exam Preparation

ServiceNow CSA Online Questions & Answers

• Question 481:

  Which tab on the knowledge base record, would you use to identify the sets of users who are able to read articles in that knowledge base?

  A. Access List
  B. Can Access
  C. Accessible to
  D. Can Read
  D. Can Read

• Question 482:

  When looking at a long list of records, you want to quickly filter, to show only those which have Category of Hardware. How might you do that?

  A. On the Iist, locate and right click on the value Hardware, select Show Matching
  B. Click Funnel ten, type Hardware and click enter
  C. On the Category column header, right click and select Show > Hardware
  D. Right dick on magnifier, type Hardware and click enter
  E. On Breadcrumb, click > icon, type Hardware and click enter
  A. On the Iist, locate and right click on the value Hardware, select Show Matching

• Question 483:

  On a Business Rule, the When setting determines at what point the rule executes. What are the options for specifying that timing?

  A. Before, After, Async, Display
  B. Prior to, Synchronous, on Update
  C. Insert, Update, Delete, Query
  D. Before, Synchronous, Scheduled Job, View
  A. Before, After, Async, Display

• Question 484:

  A subject matter expert routinely receives tasks which have been worked by first level support, before receiving the assignment

  What could you suggest. to make it easier for the expert to read only the work notes in the Activity log?

  A. Click Context menu > Work Notes View
  B. Click Personalize icon and select Activity Stream
  C. Right click form header > Form Layout > Add Work Notes Section
  D. Click Funnel icon and select only work notes
  E. Click Context menu > History
  D. Click Funnel icon and select only work notes

• Question 485:

  Which one of the following is an accurate list of changes that are captured in an Update Set?

  A. Changes made to: tables, forms, schedules, and client scripts
  B. Changes made to: table, forms, views, and fields
  C. Changes made to: tables, forms. Business Rules, and data records
  D. Changes made to: tables. forms groups, and configuration items (Cls)
  A. Changes made to: tables, forms, schedules, and client scripts

• Question 486:

  An application called My App has a table. MyAppTable, with this Application Access configuration:

  Accessible from: All application scopes Can read: Selected Can delete: Not selected Allow configuration: Selected Which of the following is true based on this configuration?

  A. Any Application developer can write a Business Rule which successfully deletes all records from the MyAppTable
  B. An application developer working in the My App scope can write a Business Rule for the MyAppTable table which successfully deletes all records from the MyAppTable table
  C. An application developer working in another privately scoped application can write a Business Rule for the MyAppTable table which successfully deletes all records from the MyAppTable table
  D. No Business Rule can be written which successfully deletes all records from the MyAppTable table
  A. Any Application developer can write a Business Rule which successfully deletes all records from the MyAppTable

• Question 487:

  If users would like to locate and assign a task to themselves in the Platform, what action could they perform from the list view to make the assignment? (Choose 2 answers)

  A. Select the record using the check box, then select the Person icon
  B. Select the Task number, and select the Assign to me UI action on the form
  C. Right-click on the Task number and select the Assign to me option in the menu
  D. Double-click on the Assigned to value, type the name of the user, and select the green check
  E. Select the record using the check box, then select the Assign To Me UI action on the List Header
  A. Select the record using the check box, then select the Person icon
  B. Select the Task number, and select the Assign to me UI action on the form

• Question 488:

  A knowledge article must be which of the following states to display to a user?

  A. Published
  B. Drafted
  C. Retired
  D. Reviewed
  A. Published

• Question 489:

  Which action enables a user to view and specify date and time formats in their instance?

  A. Create a UI Script to set the default timezone
  B. Ask the user to adjust the time zone on their personal computer
  C. Select the User menu > Preferences > Language and Region > Set date and time format and time zone
  D. Select the User menu > Preferences > Time Settings > Toggle display time zone
  E. Use the system properties to correct the instance's time zone
  C. Select the User menu > Preferences > Language and Region > Set date and time format and time zone

• Question 490:

  The Employee On-boarding team has asked for a way for managers to order computers, monitors, business Cards, and cell phones for new employees. How would you proceed to meet this requirement?

  A. Create Record Producer
  B. Create Order Guide
  C. Create Requested Item
  D. Create On-boarding Bot
  B. Create Order Guide