CSA Exam Details

  • Exam Code
    :CSA
  • Exam Name
    :Certified System Administrator
  • Certification
    :ServiceNow Certifications
  • Vendor
    :ServiceNow
  • Total Questions
    :539 Q&As
  • Last Updated
    :May 24, 2026

ServiceNow CSA Online Questions & Answers

  • Question 451:

    A customer requests the following data quality measures be added:

    1.

    Incident numbers should be read-only on all lists and forms, for all users.

    2.

    Short Description field should be mandatory, on all records, across all applications, on insert. Which type of policy would you use to meet this requirement?

    A. Data policy
    B. Dictionary Design Policy
    C. Data Quality Policy
    D. Field Criteria Policy

  • Question 452:

    What are the three components of a filter condition?

    A. Table
    B. Value
    C. Field
    D. Operator

  • Question 453:

    Access Control rules may provide access security for which of the following database objects?

    A. For a specific role, group, or user
    B. For a specific row, column, or table
    C. For specific groups
    D. For a specific CMDB Configuration item

  • Question 454:

    Which one of the following is true for a Script Include with a Protection Policy value of Protected?

    A. The Protection Policy is applied only if the application is downloaded from the ServiceNow App Store
    B. Any user with the protected_edit role can see and edit the Script include
    C. The Protection policy option can only be enabled by a user with the admin role
    D. The Protection Policy is applied only if the glide.app.apply.protection system property value is true

  • Question 455:

    On a form, which type of Geld has this icon which can be clicked, 10 S00 a preview of the associated record?

    A. Drilkdown
    B. Lookup
    C. Quickview
    D. Preview
    E. Snapshot
    F. Reference:

  • Question 456:

    On the knowledge base record, which tab would you use to define which users are able to write articles to the knowledge base?

    A. Can Read
    B. Can Write
    C. Can Contribute
    D. Can Author
    E. Cannot Author

  • Question 457:

    Which ServiceNow capability allows you to provide knowledge articles, via a conversational messaging interface?

    A. Agent Assist
    B. Virtual Agent
    C. Now Messenger
    D. Connect Agent

  • Question 458:

    What are the steps to apply an update set retrieved from another instance?

    A. Load the Update Set > Import the Update Set > Install
    B. Verity Update Set is Complete, Retrieve, Preview, Commit
    C. Verify Update Set is Complete, Test Connection, Apply
    D. Import the Update Set > Verify the Update Set is complete > Link the Update Set > Publish

  • Question 459:

    Access Control rules are applied to a specific table, like the Incident table. What is the object name for a rule that applies to the entire Incident table (all rows and fields)?

    A. incident .*
    B. incident.all
    C. incident .!
    D. incident.None

  • Question 460:

    Which of the following protects applications by identifying and restricting access to available files and data?

    A. Application Configuration
    B. Verbose Log
    C. Access Control Rules
    D. Application Scope

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