ServiceNow CSA Online Practice Questions and Exam Preparation

ServiceNow CSA Online Questions & Answers

• Question 431:

  How can an administrator modify the layout of a form using Table Builder?

  A. By configuring form sections
  B. By changing the database schema
  C. By editing system scripts
  D. By altering the page header theme
  A. By configuring form sections

• Question 432:

  What is the platform name for the Group table?

  A. SyS_USer_group
  B. Sys_group
  C. group
  D. sys_groups
  A. SyS_USer_group

• Question 433:

  Which ServiceNow utility provides a modern interactive graphical interface to visualize configuration items and their relationships?

  A. CSDM Schema
  B. Business Service Map
  C. Dependency View
  D. CI Class Map
  C. Dependency View

• Question 434:

  What are benefits of assigning work tasks to a group, rather than to an individual? (Choose four.)

  A. Group members can choose their tasks from My Groups Work
  B. Groups can assign tasks to users based on on-call schedules
  C. Site support members can pick tasks, based on Location
  D. Groups can assign tasks to users based on skills
  E. Group members can avoid tasks, which are nearing SLA breach
  F. Groups can assign tasks to users based on availability
  A. Group members can choose their tasks from My Groups Work
  B. Groups can assign tasks to users based on on-call schedules
  D. Groups can assign tasks to users based on skills
  F. Groups can assign tasks to users based on availability

• Question 435:

  Which tool is used to have conversations with logged-in users in real-time?

  A. Connect Chat
  B. Now Messenger
  C. User Presence
  D. Comments
  A. Connect Chat

• Question 436:

  Which form element displays the list of activities, or history, on a task form?

  A. Sidebar
  B. Action Stream
  C. Action Formatter
  D. Activity Formatter
  D. Activity Formatter

• Question 437:

  What type of table has a name starting with u_ or x_?

  A. Custom table
  B. Parent table
  C. Core table
  D. Base table
  A. Custom table

• Question 438:

  What is the result of the order in which access controls are evaluated?

  A. Ensures user has access to the fields in a table, before considering their access to the table
  B. Ensures user can get to work as quickly as possible
  C. Ensures user has access to the application, before evaluating access to a module within the application
  D. Ensures user has access to a table, before evaluating access to a field in the table
  D. Ensures user has access to a table, before evaluating access to a field in the table

• Question 439:

  An IT user calls the service desk because they need to work on task records. All they can see is Self Service on their homepage when they login to the

  ServiceNow instance. What issue could explain this?

  Choose 2 answers

  A. Their user account failed LDAP authentication
  B. Their user account is not logged in properly
  C. Their user account was not approved by their manager
  D. Their user account does not have itil role
  E. Their user account does not belong to any groups, which contain the itil role
  D. Their user account does not have itil role
  E. Their user account does not belong to any groups, which contain the itil role

• Question 440:

  Which action launches the Form Design interface?

  A. In the Form context menu, select Configure > Form Design
  B. In the Form context menu, select Configure > Form Layout > Designer
  C. In the Form context menu, select User Experience > UX Dashboard
  D. In the Form context menu, select Configure > Forms > Developer
  E. In the form context menu, select Pages > Page Design
  A. In the Form context menu, select Configure > Form Design