ServiceNow CSA Online Practice Questions and Exam Preparation

ServiceNow CSA Online Questions & Answers

• Question 401:

  What are advantages of using Flow Designer? (Choose three.)

  A. Supports advanced developers
  B. Enables complicated scripting
  C. Reduces technical debt
  D. Less manual scripting
  E. Smooth integration with 3rd party systems
  C. Reduces technical debt
  D. Less manual scripting
  E. Smooth integration with 3rd party systems

• Question 402:

  You are looking at a list of Active Incidents. You want to exclude Incidents with the state of Resolved. How might you do that?

  A. On the list of records, locate the right-click on the Resolved value, select Exclude.
  B. Click Funnel icon, click AND, Select Resolved, is Not State click Run
  C. On state column title, right-click, select Filter Out > Resolved
  D. On Search, select State, type not Resolved, press enter
  E. On the list of records, locate and right-click on the Resolved value, select Filter Out
  E. On the list of records, locate and right-click on the Resolved value, select Filter Out

• Question 403:

  What is the GlideForm Client-side scripting object?

  A. gs.form
  B. sn.form
  C. gs.form
  D. g_form
  D. g_form

• Question 404:

  Which one of the following statements applies to a set of fields when they are coalesced during an import?

  A. If a match is found using the coalesce fields, the existing record is updated with the information being imported
  B. If a match is not found using the coalesce fields, the system does not create a Transform Map
  C. If a match is found using the coalesce fields, the system creates a new record
  D. If a match is not found using the coalesce fields, the existing record is updated with the information being imported
  A. If a match is found using the coalesce fields, the existing record is updated with the information being imported

• Question 405:

  What are the components that make up a filer condition?

  Choose 3 answers

  A. Column
  B. Match Criteria
  C. Field
  D. Value
  E. Operator
  C. Field
  D. Value
  E. Operator

• Question 406:

  As it relates to ServiceNow reporting, which of the following statements describes what a metric can do?

  A. A metric is a report gauge used on homepages to display real-time data
  B. A metric is a time measurement used to report the effectiveness of workflows and SLAs
  C. A metric is used to measure and evaluate the effectiveness of IT service management processes
  D. A metric is a comparative measurement used to report the effectiveness of workflows and SLAs.
  C. A metric is used to measure and evaluate the effectiveness of IT service management processes

• Question 407:

  What are the three key tables in an enterprise CMDB? Choose 3 answers.

  A. omadb_rel_ci
  B. sn_emdb
  C. sn_emdb_ci
  D. Ey omdb
  E. sn_emdb_bak
  F. omdb_ci
  G. emdb_bak
  A. omadb_rel_ci
  D. Ey omdb
  F. omdb_ci

• Question 408:

  Which role(s) are required to impersonate a user? Choose 2 answers

  A. admin
  B. sys_admin
  C. security_admin
  D. sys_user
  E. impersonator
  A. admin
  E. impersonator

• Question 409:

  What is the function of user impersonation?

  A. Testing and visibility
  B. Activate verbose logging
  C. View custom perspectives
  D. Unlock Application master list
  A. Testing and visibility

• Question 410:

  What feature can track the amount of time that a task has been open, to ensure that tasks are completed within an allotted time?

  A. Task Escalation Clock
  B. Service Level Agreements
  C. Inactivity Monitor
  D. Response Time Clock
  E. Business Time Remaining
  B. Service Level Agreements