ServiceNow CSA Online Practice Questions and Exam Preparation

ServiceNow CSA Online Questions & Answers

• Question 391:

  Which interface allows users to search articles, submit requests, and browse communication notices?

  A. Customer Service Management
  B. Service Portal
  C. Employee Self-Service
  D. One Stop Shop
  C. Employee Self-Service

• Question 392:

  Which options are available in the Data Visualization configuration panel for how the data will be presented? (Choose 2 answers)

  A. O Metrics
  B. O Time maps
  C. O Configuration items
  D. O Chart mapping
  E. O Data sources
  A. O Metrics
  D. O Chart mapping

• Question 393:

  What module enables an administrator to define destinations for imported data on any ServiceNow table?

  A. Field Transform
  B. Transform Map
  C. Schema Map
  D. Import Map
  B. Transform Map

• Question 394:

  Each knowledge bases can have unique lifecycle workflows, user criteria, category structures, and management assignments.

  A. True
  B. False
  A. True

• Question 395:

  What feature do you use to specify which users are able to access a Service Catalog Item?

  A. Can Read Role
  B. Catalog User Role
  C. Can Order Tab
  D. User Criteria
  D. User Criteria

• Question 396:

  What is the purpose of flagging an article in a knowledge base?

  A. To mark an article to read later.
  B. Allow a user to submit feedback about an article
  C. Reporting an error
  C. Reporting an error

• Question 397:

  Which collaboration tool is available from the banner, using the bubble icon?

  

  A. Now Messenger
  B. Agent Chat
  C. Connect Chat
  D. Collaborate Now
  E. Live Feed
  C. Connect Chat

• Question 398:

  What is used to determine user access to knowledge bases or a knowledge article?

  A. sn_kb_read, sn_article_read
  B. Privacy Settings
  C. Read Access Flag
  D. User Criteria
  D. User Criteria

• Question 399:

  Which plugin allows users to install multiple applications, application-customizations. or plugins at once?

  A. Application Integration and Plugin Delivery (A1PD) SpokeBatch Install
  B. Continuous Integration and Continuous Delivery (CICD) SpokeBatch Install
  C. Multiple Integration and Process Delivery (MIPD) SpokeBatch Install
  D. Quick Integration and Multiple Delivery (QIMD) SpokeBatch Install
  A. Application Integration and Plugin Delivery (A1PD) SpokeBatch Install

• Question 400:

  What catalog tool would you use to create a catalog item or record producer?

  A. Catalog Formatter
  B. Workflow Designer
  C. Catalog Builder
  D. Catalog Designer
  C. Catalog Builder