ServiceNow ServiceNow Certifications CSA Questions & Answers

• Question 391:

  What is the language used for scriptingin ServiceNow?

  A. JavaScript

  B. C++

  C. PHP

  D. Python

  Correct Answer: A

• Question 392:

  What is the platform name for the Group table?

  A. SyS_USer_group

  B. Sys_group

  C. group

  D. sys_groups

  Correct Answer: A

• Question 393:

  What table acts as a staging area for records imported from a data source?

  A. Transform Table

  B. Staging Table

  C. Import Set Row Table

  D. Temp Table

  Correct Answer: C

• Question 394:

  What actions are taken to filter a long list of records to show only those with the Category of Hardware?

  A. On Breadcrumb, click the > icon, type Hardware and click enter

  B. On the Category column header, right-click and select Show > Hardware

  C. On the list, locate and right-click on the value Hardware, select Show Matching

  D. Right-click on magnifier type Hardware and click enter

  E. Click Funnel icon, type Hardware and click enter

  Correct Answer: C

• Question 395:

  What would you do, on a list, if you wanted to show the records in groups, based on the column category? (Choose two.)

  A. On list Context Menu, select Group By > Category

  B. On the Filter Menu, select Group By > Category

  C. Click Group On icon, select Category

  D. On Navigator Filter, type tablename.group.category and press enter

  E. On the Category column title, click Context menu > Group By Category

  Correct Answer: AE

  Reference: https://docs.servicenow.com/bundle/rome-platform-user-interface/page/use/using-lists/concept/c_GroupedLists.html

• Question 396:

  What ServiceNow feature allows you to include data from a secondary related table on a report?

  A. SQL

  B. Dot Walking

  C. Outer Join

  D. Joins

  Correct Answer: B

  Reference: https://docs.servicenow.com/bundle/rome-now-intelligence/page/use/reporting/concept/c_HowToAccessRelatedTables.html

• Question 397:

  Which is the base table of the configuration management database hierarchy?

  A. cmdb_d

  B. ucmdb

  C. cmdb_ret_Oi

  D. cmdb

  Correct Answer: D

• Question 398:

  Which role(s) are required to impersonate a user?

  Choose 2 answers

  A. admin

  B. sys_admin

  C. security_admin

  D. sys_user

  E. impersonator

  Correct Answer: AE

• Question 399:

  What process allows users to create, categorize, review approve and browse important information in a centralized location that is shared oy the entire organization?

  A. Self Service Management

  B. Knowledge Management

  C. Knowledge-Centered Management

  D. Information Portal Management

  E. Business Information Management

  Correct Answer: B

  Knowledge Management is the process that allows users to create, categorize, review, approve and browse important information in a centralized location that is shared by the entire organization. Knowledge Management helps users to find relevant and accurate information quickly, reduce the need to rediscover knowledge, and improve the quality of service and customer satisfaction.

• Question 400:

  On a form header, what icon would you click to access Template features?

  A. Paper clip

  B. More options (...)

  C. Stamp

  D. Context Menu

  Correct Answer: B