ServiceNow ServiceNow Certifications CSA Questions & Answers

• Question 381:

  Buttons, form links, and context menu items are all examples of what type of functionality?

  A. Business Rule

  B. UI Action

  C. Client Script

  D. UI Policy

  Correct Answer: B

• Question 382:

  What is generated from the Service Catalog once a user places an order for an item or service?

  A. A change request

  B. An Order Guide

  C. A request

  D. An SLA

  Correct Answer: C

• Question 383:

  Which one statement correctly describes Access Control rule evaluation?

  A. Rules are evaluated using roles. The role with the most permissions evaluates the rules first

  B. If more than one rule applies to a row, the older rule is evaluated first

  C. If a row level rule and a field level rule exist, both rules must be true before an operation is allowed

  D. Rules are evaluated from the general to the specific, so a table rule must be active to continue

  Correct Answer: C

• Question 384:

  What is (are) best practice(s) regarding users/groups/roles? Choose 2 answers

  A. You should never assign roles to groups.

  B. You should assign roles to users.

  C. You should assign roles to groups D. You should add users to groups

  Correct Answer: CD

• Question 385:

  Which one of the following statements describes a characteristic of role assignment?

  A. Roles can contain other roles, when you are assigned a role, you inherit all the roles within that role

  B. Users can click on the Personalize Role feature to try different roles

  C. A role is granted to a user by the System Administrator

  D. Each user has a role in the ServiceNow platform

  Correct Answer: A

• Question 386:

  Which group of permissions is used to control Application and Module access?

  A. Access Control Rules

  B. UI Policies

  C. Roles

  D. Assignment Rules

  Correct Answer: C

• Question 387:

  What is a formatter? Select one of the following.

  A. A formatter allows you to configure applications on your instance

  B. A formatter is a form element used to display information that is not a field in the record

  C. A formatter allows you to populate fields automatically

  D. A formatter is a set of conditions applied to a table to help find and work with data

  Correct Answer: B

• Question 388:

  What information does the System Dictionary contain?

  A. The human-readable labels and language settings

  B. The definition for each table and column

  C. The information on how tables relate to each other

  D. The language dictionary used for spell checking

  Correct Answer: B

• Question 389:

  The baseline Service Catalog homepage contains links to which of the following components?

  A. Record Producers, Order Guides, and Catalog Items

  B. Order Guides, Item Variables, and Workflows

  C. Order Guides, Catalog Items, and Workflows

  D. Record Producers, Order Guides, and Item Variables

  Correct Answer: A

• Question 390:

  Record numbers have to be manually incremented

  A. True

  B. False

  Correct Answer: B