CSA Exam Details

  • Exam Code
    :CSA
  • Exam Name
    :Certified System Administrator
  • Certification
    :ServiceNow Certifications
  • Vendor
    :ServiceNow
  • Total Questions
    :539 Q&As
  • Last Updated
    :May 24, 2026

ServiceNow CSA Online Questions & Answers

  • Question 381:

    What is the name of the string that displays filter criteria?

    A. Breadcrumb
    B. Choice
    C. Menu
    D. Topic

  • Question 382:

    Knowledge Base Search results can be sorted by which of the following? (Choose three.)

    A. Most recent update
    B. Popularity
    C. Relevancy
    D. Manager assignment
    E. Number of views

  • Question 383:

    What are the steps for importing data using an import set?

    A. Select source file; Run AutoMap; Transform data; Clean up target table
    B. Create a Transform Map, Load Data, Transform Data, Run Transform Map Script
    C. Identify source; Import transform map; Run transformer; Verify import
    D. Create Import Set; Create transform map; Transform data; Clean up import table

  • Question 384:

    Which feature ensures data consistency white importing data using import sets and web services?

    A. Client Script
    B. Ul Policy
    C. Data Policy
    D. CSDM
    E. Business Rule

  • Question 385:

    Which roles grant access to source control repository operations such as importing applications from source control, or linking an application to source control? Choose 2 answers

    A. git_admin
    B. source_control_admin
    C. source control
    D. admin

  • Question 386:

    Your customer requires that they be able to monitor which users are performing impersonations in their instance. What would you do to meet that requirement?

    A. Add the role Log Write [sn_log_write] to the Impersonator Group
    B. Create user update set for impersonation tracking
    C. Activate the glide.sys.log_impersonation prop
    D. From User icon, select Elevate Roles
    E. On the Impersonator role record, right click and select Create Log

  • Question 387:

    What resource can you use to view details of the tables and configuration items (CIs) associated with a particular use case?

    A. Scenario Dashboard
    B. CI Use Case Modeler
    C. CMDB Use Case Modeler
    D. Common Service Data Model (CSDM) product view

  • Question 388:

    Which one of the following is true regarding Application Scope?

    A. All applications are automatically part of the Global scope
    B. Applications downloaded from 3rd party ServiceNow application developers cannot have naming conflicts
    C. Any developer can edit any application
    D. Developers can choose the prefix for a scopes namespace

  • Question 389:

    Which access control rule applies to every field in the incident table?

    A. incident*
    B. incident.all
    C. incident.*
    D. incident||*

  • Question 390:

    Which of the following concepts are associated with the ServiceNow CMDB? (Choose four.)

    A. Service Processes
    B. User Permissions
    C. Tables and Fields
    D. A Database
    E. The Dependency View

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