CSA Exam Details

  • Exam Code
    :CSA
  • Exam Name
    :Certified System Administrator
  • Certification
    :ServiceNow Certifications
  • Vendor
    :ServiceNow
  • Total Questions
    :539 Q&As
  • Last Updated
    :May 24, 2026

ServiceNow CSA Online Questions & Answers

  • Question 371:

    Which one of the following statements describes the contents of the Configuration Management Database (CMDB)?

    A. The CMDB contains data about tangible and intangible business assets
    B. The CMDB contains the Business Rules that direct the intangible, configurable assets used by a company
    C. The CMDB archives all Service Management PaaS equipment metadata and usage statistics
    D. The CMDB contains ITIL process data pertaining to configuration items

  • Question 372:

    What options can you see, when you fight click on a Cl, from the Cl dependency view map?

    Choose 3 answers

    A. View Affected Cis
    B. View Related Tasks
    C. View Recent Outages
    D. View Cases
    E. View Knowledge

  • Question 373:

    Which testing framework is used to test ServiceNow Applications?

    A. Selenium
    B. Test Driven Framework (TDF)
    C. Junit
    D. Automated Test Framework (ATF)

  • Question 374:

    In what order are Access Controls evaluated?

    A. Field-level - mast general to most specific: then Row-level - most specific to most general
    B. Table-level - most specific to most general; then Row-level - most specific to most general
    C. Table-level - most specific to most general; then Field-level - most specific to most general
    D. Field-level - most specific to most general: then Table-level - most specific to most general

  • Question 375:

    A form displays information about one record at the top, for example a User, Additional records, which are associated with that User, are displayed on tabs at the bottom of the form. What are those tabs called?

    A. Additional Info
    B. More Info
    C. Related Links
    D. Related Lists

  • Question 376:

    Groups are stored in what table?

    A. Group [sys_user_group]
    B. Group [sn_sys_user_group]}
    C. User Group [user_groups]
    D. User Groups [sn_user_groups]
    E. Groups [sys_user_groups]

  • Question 377:

    What do you need to do before you can use an Application-based trigger in your flow?

    A. Activate application trigger spoke
    B. Activate trigger security rules
    C. Activate application spoke, and plug-ins as needed
    D. Assign Application trigger role [sn_app_trigger_write] to SME
    E. Activate application plugins only

  • Question 378:

    On what part of the ServiceNow instance, would you find the option to Impersonate User?

    A. Module
    B. Content Frame
    C. Application Navigator
    D. User Menu

  • Question 379:

    What is the master table that contains a record for each table in the database?

    A. [sys_master_db]
    B. [sys_db_object]
    C. [sys_master_object]
    D. [sys_object_db]

  • Question 380:

    When using the Load Data and Transform Map process, what is the Mapping Assist used for?

    A. Mapping fields using the Import Log
    B. Mapping fields using Transform History
    C. Mapping fields using an SLA
    D. Mapping fields using a Field Map

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