ServiceNow ServiceNow Certifications CSA Questions & Answers

• Question 371:

  When looking at a long list of records, you want to quickly filler, to show only those which have Shon Description containing email

  How might you do that?

  A. Click List Magnifier to expand column search, on Short Description, type "email, click enter

  B. Click List Magnifier to expand column search, on Short Description, lype *email, click enter

  C. Click List Magnifier to expand column search, on Short Description, type email, click enter

  D. On Search box, select text, type email, click enter

  Correct Answer: A

• Question 372:

  Which one of the following describes the primary operations performed against tables in the Service Now platform?

  A. Create, Rate, Update, Delete

  B. Create, Read, Upload, Delete

  C. Create, Read, Write, Delete

  D. Capture, Rate, Write, Develop

  Correct Answer: C

• Question 373:

  When creating a new notification, what must you define?

  Choose 3 answers

  A. What is the content of the notification

  B. The associated knowledge base

  C. Under what conditions is the notification sent

  D. Who receives the notification

  E. Settings for handling inactive user accounts

  Correct Answer: ACD

• Question 374:

  What do you click when you have made modification to your report, and your want to see the results without saving?

  A. Execute

  B. Try ir

  C. Run

  D. Test

  E. Preview

  Correct Answer: D

• Question 375:

  What are the three key tables in an enterprise CMDB? (Choose three.)

  A. cmdb

  B. sn_cmdb_bak

  C. cmdb_rel_ci

  D. sn_cmdb

  E. cmdb_bak

  F. cmdb_ci

  G. sn_cmdb_ci

  Correct Answer: ACF

  Reference:

  https://community.servicenow.com/community?id=community_questionandsys_id=7ab22ad5 dbf20498d82ffb2439961938

• Question 376:

  What are examples of Ul Actions, relating to Lists? Choose 4 answers

  A. List Links

  B. List Control

  C. List Buttons

  D. List Context Menu

  E. List Override

  F. List Choices

  Correct Answer: ACDF

• Question 377:

  You have an existing customer, who is using workflows for their catalog items. Their existing purchasing policy is to require approval for any request that totals over 31000. However, management wants to change the approval threshold to 31500. Which workflow would you update to make this change?

  A. Services Approval Processing

  B. 6 Services Catalog Item Request

  C. Service Catalog Request

  D. Purchasing Process Flow

  Correct Answer: C

• Question 378:

  Which ServiceNow capability allows you to provide knowledge articles, via a conversational messaging interface?

  A. Agent Assist

  B. Virtual Agent

  C. Now Messenger

  D. Connect Agent

  Correct Answer: B

  Reference: https://docs.servicenow.com/bundle/rome-release-notes/page/release-notes/analytics-intelligence-reporting/virtual-agent-rn.html

• Question 379:

  Which admin role is required to make changes to High Security Settings?

  A. security _admin

  B. sn_ad_admin

  C. high_sec_admin

  D. admin

  Correct Answer: A

• Question 380:

  What does Natural Language Query allow you to do on a list?

  A. Automatically select a filter, based on keywords

  B. Filter list by typing in a phrase

  C. Predict the filter desired by the user

  D. Speak to the condition builder

  E. Set list filter, using audible commands

  Correct Answer: A