CSA Exam Details

  • Exam Code
    :CSA
  • Exam Name
    :Certified System Administrator
  • Certification
    :ServiceNow Certifications
  • Vendor
    :ServiceNow
  • Total Questions
    :539 Q&As
  • Last Updated
    :May 24, 2026

ServiceNow CSA Online Questions & Answers

  • Question 361:

    Which statement is true about business rules?

    A. A business rule must run before a database action occurs
    B. A business rule can be a piece of Javascript
    C. A business rule must not run before a database action occurs
    D. A business rule monitors fields on a form

  • Question 362:

    What is the name of the string that display filter criteria?

    A. Topic
    B. Choice
    C. Breadcrump
    D. Menu

  • Question 363:

    User records are stored in which table?

    A. User [sys_user]
    B. User [sn_user]
    C. User [u_sys_user]
    D. User [s_user]

  • Question 364:

    Which feature allows you to automate business logic for a particular application or process such as approvals, tasks notifications, and record operations?

    A. Flows
    B. Action Sequences
    C. Action Sets
    D. Task Flows
    E. Flow Diagrams

  • Question 365:

    Which are reasons an application could be developed on the ServiceNow platform? Choose 3 answers

    A. It squires low-level programming libraries.
    B. It needs workflow to manage processes.
    C. It requires reporting capabilities.
    D. It uses forms extensively to interact with data.
    E. it uses multimedia features.

  • Question 366:

    What ServiceNow feature allows you to include data from a secondary related table on a report?

    A. SQL
    B. Dot Walking
    C. Outer Join
    D. Joins

  • Question 367:

    On a Business Rule, the When salting determines at what point the rule executes. What are the options for specifying that timing?

    A. Insert, Update, Delete. Query
    B. 4G} Before, After, Async, Display
    C. Prior to, Synchronous, on Update
    D. Before, Synchronous, Scheduled Job, View

  • Question 368:

    Which one of the following statements is a recommendation from ServiceNow about Update Sets?

    A. Avoid using the Default Update set as an Update Set for moving customizations from instance to instance
    B. Before moving customizations from instance to instance with Update Sets, ensure that both instances are different versions
    C. Use the Baseline Update Set to store the contents of items after they are changed the first time
    D. Once an Update Set is closed as "Complete", change it back to "In Progress" until it is applied to another instance

  • Question 369:

    When does the Submit button appear on a form?

    A. When saving an old record
    B. When creating a new record
    C. When changing the reference field in an existing record
    D. When updating an existing record

  • Question 370:

    What module in the Service Catalog application does an Administrator access to begin creating a new item?

    A. Maintain Categories
    B. Maintain Items
    C. Content Items
    D. Items

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