Exam Details

  • Exam Code
    :CSA
  • Exam Name
    :Certified System Administrator
  • Certification
    :ServiceNow Certifications
  • Vendor
    :ServiceNow
  • Total Questions
    :400 Q&As
  • Last Updated
    :Jun 01, 2025

ServiceNow ServiceNow Certifications CSA Questions & Answers

  • Question 351:

    What is the master table that contains a record for each table in the database?

    A. [sys_master_db]

    B. [sys_db_object]

    C. [sys_master_object]

    D. [sys_object_db]

  • Question 352:

    Which one of the following statements applies to a set of fields when they are coalesced during an import?

    A. If a match is found using the coalesce fields, the existing record is updated with the information being imported

    B. If a match is not found using the coalesce fields, the system does not create a Transform Map

    C. If a match is found using the coalesce fields, the system creates a new record

    D. If a match is not found using the coalesce fields, the existing record is updated with the information being imported

  • Question 353:

    Which type of tables may be extended by other tables, but do not extend another table?

    A. Base Tables

    B. Core Tables

    C. Extended Tables

    D. Custom Tables

  • Question 354:

    Which one of the following statements describes a characteristic of role assignment?

    A. Roles can contain other roles, when you are assigned a role, you inherit all the roles within that role

    B. Users can click on the Personalize Role feature to try different roles

    C. A role is granted to a user by the System Administrator

    D. Each user has a role in the ServiceNow platform

  • Question 355:

    A REQ number in the Service Catalog represents...

    A. the order number.

    B. the stage.

    C. the task to complete.

    D. the individual item in the order.

  • Question 356:

    Which statement is true about business rules?

    A. A business rule must run before a database action occurs

    B. A business rule can be a piece of Javascript

    C. A business rule must not run before a database action occurs

    D. A business rule monitors fields on a form

  • Question 357:

    Access Control rules may be defined with which of the following permission requirements? (Choose three.)

    A. Roles

    B. Conditional Expressions

    C. Assignment Rules

    D. Scripts

    E. User Criteria

    F. Groups

  • Question 358:

    For Administrators creating new Service Catalog items, what is a characteristic they should know about Service Catalog variables?

    A. Service Catalog variables can only be used in Record Producers

    B. Service Catalog variables can only be used in Order Guides

    C. Service Catalog variables cannot affect the order price

    D. Service Catalog variables are global by default

  • Question 359:

    What are the two aspects to LDAP Integration?

    A. Data Population

    B. Data formatting

    C. Authorization

    D. Authentication

  • Question 360:

    A Service Catalog may include which of the following components?

    A. Order Guides, Exchange Rates, Calendars

    B. Order Guides, Catalog Items, and Interceptors

    C. Catalog Items, Asset Contracts, Task Surveys

    D. Record Producers, Order Guides, and Catalog Items

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