ServiceNow CSA Online Practice Questions and Exam Preparation

ServiceNow CSA Online Questions & Answers

• Question 351:

  A new Service Desk employee in Latin America complains that the create dates and times are incorrect on their Incident list. What would you suggest to fix this issue?

  A. Have them clear their cache.
  B. Have them use the gear icon to set the employee's time zone.
  C. Recommend they use Chrome, instead of Explorer.
  D. Use the system properties to correct the instance's time zone.
  E. Have them correct the time zone on their computer.
  B. Have them use the gear icon to set the employee's time zone.

• Question 352:

  Which icon would you double click, to expand and collapse the list of all Applications and Modules?

  

  A. Star
  B. Clock
  C. Application
  D. Funnel
  C. Application

• Question 353:

  When importing data, what happens to imported rows, if no coalesce field is specified?

  A. All rows are rejected from the import, as coalesce field is required.
  B. All rows are treated as new records. No existing records are updated.
  C. Duplicate rows are rejected from the import.
  D. All rows are treated as new records, but errors will be flagged in the import log.
  B. All rows are treated as new records. No existing records are updated.

• Question 354:

  What is the Endpoint when configuring a REST Message?

  A. The provider response indicates there is no data to send back
  B. The URI of the data to be accessed, queried, or modified
  C. The URI of the Webserver
  D. The command to the REST script to stop execution
  B. The URI of the data to be accessed, queried, or modified

• Question 355:

  On the Cl Dependency View, what enables you to trace from an infrastructure item, like a Server, to the Services that are dependent on that Server?

  A. Service Tracer
  B. Automapping Utility
  C. Relationships
  D. Transform Map
  C. Relationships

• Question 356:

  When importing spreadsheet data into ServiceNow, in which step does the data get written to the receiving table?

  A. Run Transform
  B. Run Import
  C. Import Dataset
  D. Execute Transform
  E. Schedule Transform
  A. Run Transform

• Question 357:

  Which one of the following statements is true?

  A. When an incident form is saved, all the Work Notes field text is recorded to the Activity Log field
  B. When an incident form is saved, the Work Notes field text is overwritten each time work is logged against the incident
  C. When an incident form is saved, the impact field is calculated by adding the Prion:, and Urgency values
  D. When an Incident form is saved, the Additional Comments field text is cleared and recorded to the Work Notes section
  A. When an incident form is saved, all the Work Notes field text is recorded to the Activity Log field

• Question 358:

  What ServiceNow feature can be triggered by events, and is used to inform users about activities or updates in ServiceNow?

  A. Notifications
  B. Alerts
  C. Texts
  D. Events
  E. Emails
  A. Notifications

• Question 359:

  Which are valid Service Now User Authentication Methods? (Choose three.)

  A. XML feed
  B. Local database
  C. LDAP
  D. SSO
  E. FTP authentication
  B. Local database
  C. LDAP
  D. SSO

• Question 360:

  One related list, which buttons are commonly used for managing the records on the list? Choose 3 answers

  A. Publish
  B. New
  C. Add
  D. Manage
  E. Edit
  B. New
  C. Add
  E. Edit