ServiceNow CSA Online Practice Questions and Exam Preparation

ServiceNow CSA Online Questions & Answers

• Question 331:

  `Your customer has a Human Resources knowledge base, which is only accessible to members of the Human Resources department. A new procedure regarding employee quarterly reviews needs to be published to the quarterly review category of the

  HR knowledge base, but should only be visible for HR managers. How would you meet this requirement?

  A. On the Knowledge Base, add User Criteria with a Manager Can Read script to the Can Read list, publish article to any category
  B. Add User Criteria for HR Manager Group on the Category's Can Read list
  C. On the Knowledge Article, add an Access Control for HR Manager Group on the Can Read list, then publish article to any category.
  D. Add User Criteria for HR Manager Group on the Can Read list of the article
  D. Add User Criteria for HR Manager Group on the Can Read list of the article

• Question 332:

  The ServiceNow Virtual Agent provides assistance within a messaging interface. Which capability allows end users to configure virtual Agent to intercept and help resolve submitted incidents?

  A. Incident Auto-Resolution
  B. Ticket Resolver
  C. Virtual Agent Helper
  D. Web Intelligence
  A. Incident Auto-Resolution

• Question 333:

  The wait time for end users is based on the round-trip between the client and the server. What activities are included in the round-trips?

  A. Request + Response
  B. Save + Update
  C. Write + Read
  D. Submit + Query
  E. Insert + Verify
  A. Request + Response

• Question 334:

  To see what scripts, reports, and other application artifacts will be in a published application:

  A. Open the artifact records individually to verify the value in the Application field
  B. Examine the Application Files Related List in the application to be published
  C. Enter the name of the Application in the Global search field
  D. Open the list of Update Sets for the instance
  B. Examine the Application Files Related List in the application to be published

• Question 335:

  What features are available in Knowledge Management, to support continuous improvement on the knowledge articles?

  Choose 4 answers

  A. Submit KB Errata
  B. Add Comments
  C. CC Click frowning icon
  D. Tag as Helpful
  E. Flag Article
  F. Rate with Stars
  B. Add Comments
  D. Tag as Helpful
  E. Flag Article
  F. Rate with Stars

• Question 336:

  Which of the following steps can be used to import new data into ServiceNow from a spreadsheet?

  A. Select Data Source, Schedule Transform
  B. Load Data, Create Transform Map, Run Transform
  C. Define Data Source, Select Transform Map, Run Transform
  D. Select Import Set, Select Transform Map, Run Transform
  B. Load Data, Create Transform Map, Run Transform

• Question 337:

  New records, new groups, and modified configuration Items (Cls): what do they have in common?

  A. They are included in an Update Set
  B. They are not captured in an Update Set
  C. They are customizations
  D. They do not have anything in common
  B. They are not captured in an Update Set

• Question 338:

  In an Email Notification, which one of the following is NOT true for the Weight field?

  A. Only Notifications with the highest weight for the same record and recipients are sent
  B. A Weight value of zero means the Notification is always sent when the Notifications When to send criteria is met
  C. The Weight value defaults to zero
  D. A Weight value of zero means that no email should be sent
  D. A Weight value of zero means that no email should be sent

• Question 339:

  A User is stored in which table?

  A. User [sys_user]
  B. User [ sys_user_group]
  C. User [ syst_user_profile]
  D. User [user_profile]
  A. User [sys_user]

• Question 340:

  What are the 6 methods available for user authentication?

  A. Local Database: The user name and password in their user record in the instance database.
  B. Multifactor: The user name and password in the database and passcode sent to the user's mobile device that has Google Authenticator installed
  C. LDAP: The user name and password are accessed via LDAP in the corporate directory, which has a matching user account in the database.
  D. SAML 2.0: The user name and password configured in a SAML identity provider account, which has a matching user account in the database.
  E. OAuth 2.0: The user name and password of OAuth identity provider, which has a matching user account in the database.
  F. Digest Token: An encrypted digest of the user name and password in the user record.
  A. Local Database: The user name and password in their user record in the instance database.
  B. Multifactor: The user name and password in the database and passcode sent to the user's mobile device that has Google Authenticator installed
  C. LDAP: The user name and password are accessed via LDAP in the corporate directory, which has a matching user account in the database.
  D. SAML 2.0: The user name and password configured in a SAML identity provider account, which has a matching user account in the database.
  E. OAuth 2.0: The user name and password of OAuth identity provider, which has a matching user account in the database.
  F. Digest Token: An encrypted digest of the user name and password in the user record.