ServiceNow ServiceNow Certifications CSA Questions & Answers

• Question 331:

  Table Access Control rules are processed in the following order:

  A. any table name (wildcard), parent table name, table name

  B. table name, parent table name, any table name (wildcard)

  C. parent table name, table name, any table name (wildcard)

  D. any table name (wildcard), table name, parent table name

  Correct Answer: B

• Question 332:

  ServiceNow uses what term to describe all the data saved within a particular form?

  A. Fields

  B. Form

  C. Record

  D. Lists

  Correct Answer: C

• Question 333:

  Which term best describes something that is created, has worked performed upon it, and is eventually moved to a state of closed?

  A. report

  B. workflow

  C. event

  D. task

  Correct Answer: D

• Question 334:

  What is a Record Producer?

  A. A Record Producer is a type of Catalog Item that is used for Requests, not Services

  B. A Record Producer creates user records

  C. A Record Producer is a type of Catalog Item that provides easy ordering by bundling requests

  D. A Record Producer is a type of a Catalog Item that allows users to create task-based records from the Service Catalog

  Correct Answer: D

• Question 335:

  Which one of these applications is available to all users?

  A. Change

  B. Incident

  C. Facilities

  D. Self-Service

  Correct Answer: D

• Question 336:

  Which of the following is true of Service Catalog Items in relation to the Service Catalog?

  A. They run behind the scenes.

  B. They are the building blocks.

  C. They are optional.

  D. They provide options.

  Correct Answer: B

• Question 337:

  In what order should filter elements be specified?

  A. Field, Operator, then Value

  B. Field, Operator, then Condition

  C. Operator, Condition, then Value

  D. Value, Operator, then Field

  Correct Answer: A

• Question 338:

  Which one of the following statements is a recommendation from ServiceNow about Update Sets?

  A. Avoid using the Default Update set as an Update Set for moving customizations from instance to instance

  B. Before moving customizations from instance to instance with Update Sets, ensure that both instances are different versions

  C. Use the Baseline Update Set to store the contents of items after they are changed the first time

  D. Once an Update Set is closed as "Complete", change it back to "In Progress" until it is applied to another instance

  Correct Answer: A

• Question 339:

  Which tool is used to have conversations with logged-in users in real-time?

  A. Connect Chat

  B. Now Messenger

  C. User Presence

  D. Comments

  Correct Answer: A

• Question 340:

  Which of the following allows a user to edit field values in a list without opening the form?

  A. Data Editor

  B. Edit Menu

  C. List Editor

  D. Form Designer

  Correct Answer: C