ServiceNow ServiceNow Certifications CSA Questions & Answers

• Question 321:

  Each knowledge bases can have unique lifecycle workflows, user criteria, category structures, and management assignments.

  A. True

  B. False

  Correct Answer: A

• Question 322:

  What is the difference between UI Policy and UI Action?

  A. UI Action can make fields read-only, mandatory, or hidden. while UI Policy can make a save button visible for appropriate users.

  B. UI Policy can make fields read-only, mandatory, or hidden. while UI Action can make a save button visible for appropriate users.

  Correct Answer: B

• Question 323:

  What is a Dictionary Override?

  A. A Dictionary Override is an incoming customer update in an Update Set which applies to the same objects as a newer local customer update

  B. A Dictionary Override is the addition, modification, or removal of anything that could have an effect on IT services

  C. A Dictionary Override is a task within a workflow that requests an action before the workflow can continue

  D. A Dictionary Override sets field properties in extended tables

  Correct Answer: D

• Question 324:

  Which one of the following modules can be used to view field settings for a table?

  A. Tables and Columns

  B. Access Control

  C. Columns and Fields

  D. Tables and Fields

  Correct Answer: A

• Question 325:

  What is a formatter? Select one of the following.

  A. A formatter allows you to configure applications on your instance

  B. A formatter is a form element used to display information that is not a field in the record

  C. A formatter allows you to populate fields automatically

  D. A formatter is a set of conditions applied to a table to help find and work with data

  Correct Answer: B

• Question 326:

  Which technique is used to get information from a series of referenced fields from different tables?

  A. Table-Walking

  B. Sys_ID Pulling

  C. Dot-Walking

  D. Record-Hopping

  Correct Answer: C

• Question 327:

  Which application is used to change the number format per table?

  A. Number Maintenance

  B. System Maintenance

  C. Table Maintenance

  D. Record Maintenance

  Correct Answer: A

• Question 328:

  As it relates to ServiceNow reporting, which of the following statements describes what a metric can do?

  A. A metric is a report gauge used on homepages to display real-time data

  B. A metric is a time measurement used to report the effectiveness of workflows and SLAs

  C. A metric is used to measure and evaluate the effectiveness of IT service management processes

  D. A metric is a comparative measurement used to report the effectiveness of workflows and SLAs.

  Correct Answer: C

• Question 329:

  UI Policy can make fields read-only, mandatory, or hidden.

  A. True

  B. False

  Correct Answer: A

• Question 330:

  Which type of interface enables you to display multiple performance analytics, reporting and other widgets on a single screen?

  A. Form

  B. List

  C. Dashboard

  D. Timeline

  Correct Answer: C