ServiceNow CSA Online Practice Questions and Exam Preparation

ServiceNow CSA Online Questions & Answers

• Question 321:

  A manager is complaining that they can't get the data they need on a report, because the data resides in two different tables. This data is used for many different reports in their department. You have checked to see if dot-walking will meet the requirement, and it is not possible. What else might you try to help this manager?

  A. Create a custom table
  B. Create a Report Template
  C. Create a Database View
  D. Export the tables to a spreadsheet
  E. Create a Report Source
  C. Create a Database View

• Question 322:

  Where should an administrator navigate to add the "Save" button in the form header?

  A. Context Menu > Form Design
  B. All > System Properties > UI Action Settings
  C. All > System Properties > UI Properties
  D. Context Menu > Form Layout
  C. All > System Properties > UI Properties

• Question 323:

  Which of the following statement describes the purpose of an Order Guide?

  A. Order Guides restrict the number of items in an order to only one item per request
  B. Order Guide provide a list of guidelines for Administrators on how to set up item variables
  C. Order Guide provide the ability to order multiple, related items as one request
  D. Order Guides take the user directly to the checkout without prompting for information
  C. Order Guide provide the ability to order multiple, related items as one request

• Question 324:

  Many actions are included with flow designer, what are some frequently used core actions? Choose 4 answers.

  A. Wait for Condition
  B. Ask for Approval
  C. Create Record
  D. Wait for Match
  E. Look for Update
  F. Look Up Record
  A. Wait for Condition
  B. Ask for Approval
  C. Create Record
  F. Look Up Record

• Question 325:

  What is generated from the Service Catalog once a user places an order for an item or service?

  A. A change request
  B. An Order Guide
  C. A request
  D. An SLA
  C. A request

• Question 326:

  Where do you navigate to add a list of Incidents created by a user to the bottom of their user record?

  A. Context Menu > Configure > Related Lists
  B. Right-click on Form > Configure > Related Cases
  C. Right-click on the Form > Configure > Add Lists
  D. Context Menu > Configure > Related Records
  A. Context Menu > Configure > Related Lists

• Question 327:

  Security rules are defined to restrict the permissions of users from viewing and interacting with data. What are these security rules called?

  A. Role Assignment Rules
  B. CRUD Rules
  C. Scripted User Rules
  D. Access Control Rules
  E. User Authentication Rules
  D. Access Control Rules

• Question 328:

  The ServiceNow platform supports a wide variety of plus-and-play application. You can choose from the included workflow or build your own workflow. Which of following these workflows are included in the platform?

  A. Employee Workflows
  B. Infrastructure Workflows
  C. Federal Workflows
  D. Manufacturing Workflows
  E. Customer Workflows
  F. IT Workflows
  A. Employee Workflows
  E. Customer Workflows
  F. IT Workflows

• Question 329:

  What are the steps for applying an update set to an instance?

  A. Retrieve, Preview, Commit
  B. Specify, Transform, Apply
  C. Retrieve, Assess, Apply
  D. Get, Test, Push
  E. Pull, Review, Push
  A. Retrieve, Preview, Commit

• Question 330:

  You have heard about a new application released by SericeNow, You want to try it out, to- see if it might be useful for your company's ServiceNow implementation. What would be the best way to get hands-on experience with the new application?

  A. Check the latest release notes at docs.servicenow.com.
  B. Activate the application plug in, on your personal dev instance.
  C. Search the wiki for the sales demo request form,
  D. Activate the application plug in, on your company's production instance.
  B. Activate the application plug in, on your personal dev instance.