ServiceNow CSA Online Practice Questions and Exam Preparation

ServiceNow CSA Online Questions & Answers

• Question 311:

  What component causes a flow to run after a record has been created or updated?

  A. Date-based trigger
  B. Record-based trigger
  C. On-change trigger
  D. Application-based trigger
  E. Updated-date trigger
  B. Record-based trigger

• Question 312:

  What import utility do you use when the field names on the import set match the name of the fields on the Target table?

  A. Schema Mapping
  B. Automatic Mapping
  C. Mapping Assist
  D. Mapping Dashboard
  B. Automatic Mapping

• Question 313:

  ServiceNow is a single-instance, multiple tenant architecture?

  A. True
  B. False
  B. False

• Question 314:

  What Service Catalog feature do you use to organize items into logical groups?

  A. Variable sets
  B. Catalog items
  C. Sections
  D. Categories
  D. Categories

• Question 315:

  How is a group defined in ServiceNow?

  A. A group is one record stored in the Group Type [sys_user_group_type] table
  B. A group is one record stored in the Group [sys_user_group] table
  C. A group defines a set of users that share the same location
  D. A group defines a set of users that share the same job title
  B. A group is one record stored in the Group [sys_user_group] table

• Question 316:

  What setting allows users to view a Knowledge Base article even if the are not logged in?

  A. The View All setting
  B. The Allow role
  C. The ESS role D. The Public setting
  D

• Question 317:

  What records are used to track cross-scope applications that request access to an application?

  A. Restricted caller access records
  B. Caller tracking records
  C. Access control level records
  D. Cross-scope access records
  A. Restricted caller access records

• Question 318:

  What are examples of Core tables in the ServiceNow platform?

  A. Configuration, Connect, Chat
  B. Team, Party, Awards
  C. User, Task, Incident
  D. Work, Caller, Timecard
  C. User, Task, Incident

• Question 319:

  Which module is used as the first step for importing data?

  A. Coalesce Data
  B. Transform Data
  C. Import Data
  D. Load Data
  D. Load Data

• Question 320:

  What contains the configuration changes made in an instance (i.e. changes in a form) and helps to implement the changes from the Dev environment to another environment?

  A. Update sets
  B. Transform maps
  C. System dictionaries
  D. Import sets
  A. Update sets