ServiceNow ServiceNow Certifications CSA Questions & Answers

• Question 311:

  A group is stored in which table?

  A. Group[user group]

  B. Group[sys_user]

  C. Group[sys_user_group]

  D. Group[sys_user_group_profile]

  Correct Answer: C

• Question 312:

  What refers to an application or system that accesses a remote service or another computer system, known as a server?

  A. Server

  B. Client

  C. Script

  D. Policies

  Correct Answer: B

• Question 313:

  Which are valid Service Now User Authentication Methods? (Choose three.)

  A. XML feed

  B. Local database

  C. LDAP

  D. SSO

  E. FTP authentication

  Correct Answer: BCD

• Question 314:

  The display sequence is controlled in a Service Catalog Item using which of the following?

  A. The Default Value field in the Catalog Item form

  B. The Sequence field in the Catalog Item form

  C. The Order field in the Variable form

  D. The Choice field in the Variable form

  Correct Answer: C

• Question 315:

  Which term refers to application menus and modules which you may want to access quickly and often?

  A. Breadcrumb

  B. Favorite

  C. Tag

  D. Bookmark

  Correct Answer: B

• Question 316:

  Which one of the following statements describes the contents of the Configuration Management Database (CMDB)?

  A. The CMDB contains data about tangible and intangible business assets

  B. The CMDB contains the Business Rules that direct the intangible, configurable assets used by a company

  C. The CMDB archives all Service Management PaaS equipment metadata and usage statistics

  D. The CMDB contains ITIL process data pertaining to configuration items

  Correct Answer: A

• Question 317:

  Which configuration allows you to use a script to coalesce data in Import Sets?

  A. Multiple-field coalesce

  B. No coalesce

  C. Conditional coalesce

  D. Single-field coalesce

  Correct Answer: C

• Question 318:

  Which of the following is used to initiate a flow?

  A. A Trigger

  B. Core Action

  C. A spoke

  D. An Event

  Correct Answer: A

• Question 319:

  What is the name of the conversational bot platform that provides assistance to help users obtain information, make decisions, and perform common tasks?

  A. Answer Agent

  B. live Feed

  C. Virtual Agent

  D. Connect Chat

  Correct Answer: C

• Question 320:

  Reports can be created from which different places in the platform? (Choose two.)

  A. List column heading

  B. Metrics module

  C. Statistics module

  D. View / Run module

  Correct Answer: AD