ServiceNow CSA Online Practice Questions and Exam Preparation

ServiceNow CSA Online Questions & Answers

• Question 301:

  What is a Notification?

  A. A new Knowledge article created by a Business Rule
  B. A tool for alerting users that events that concern them have occurred
  C. A message through Connect related to a Change Request
  D. An email file attachment
  B. A tool for alerting users that events that concern them have occurred

• Question 302:

  The display sequence is controlled in a Service Catalog Item using which of the following?

  A. The Default Value field in the Catalog Item form
  B. The Sequence field in the Catalog Item form
  C. The Order field in the Variable form
  D. The Choice field in the Variable form
  C. The Order field in the Variable form

• Question 303:

  Which tool is used to define relationships between fields in an import set table and a target table?

  A. Transform Schema
  B. Schema Map
  C. Dictionary Map
  D. Transform Map
  E. Field Transformer
  F. Import Designer
  D. Transform Map

• Question 304:

  What displays a set of records from a table?

  A. View
  B. Dashboard
  C. Panel
  D. List
  D. List

• Question 305:

  Which would NOT appear in the History section of the Application Navigator?

  A. Records
  B. UI Pages
  C. Lists
  D. Forms
  B. UI Pages

• Question 306:

  What actions are required to refine the number of records displayed in a list view?

  A. Right-click to configure relationship list
  B. Add embedded lists and form annotations
  C. Select the filter icon and apply conditions
  D. Modify field properties and duplicate form views
  C. Select the filter icon and apply conditions

• Question 307:

  When does a Business Rule execute in ServiceNow?

  A. When a user downloads a report
  B. Before or after a user logs into the platform
  C. Before or after a record is saved to the database
  D. Only when a record is deleted
  C. Before or after a record is saved to the database

• Question 308:

  Your company is giving all first line workers a special T-shirt as a recognition for their hard work. Management team wants a way for employees to order the T-shirt, with the ability to specify the preferred size and color. How would you ensure that only first line workers (non- managers) can submit the order?

  A. Create Record Producer and use the Available For list to specify First Line [sn_first_line] role
  B. Create Catalog Item and use the Not Available list to specify the Manager Group
  C. Create Catalog Item and use the Available For list to specify ITIL [itil] role
  D. Create Order Guide and use the User Criteria list to specify First Line [sn_first_line] role
  B. Create Catalog Item and use the Not Available list to specify the Manager Group

• Question 309:

  What feature allows you to limit who is able to contribute or read knowledge within a knowledge base?

  A. Categories
  B. Roles
  C. User Criteria
  D. Groups
  C. User Criteria

• Question 310:

  How must Application Access be configured to prevent all other private application scopes from creating configuration records on an application's data tables?

  A. Set the Accessible from field value to This application scope only
  B. Set the Accessible from field value to All application scopes and de-select the Can create option
  C. You must create Access Controls to prevent all other application scopes from creating configuration records on an application's data tables rather than using Application Access
  D. Set the Accessible from field value to This application scope only and de-select the Allow access to this table via web services option
  A. Set the Accessible from field value to This application scope only