ServiceNow ServiceNow Certifications CSA Questions & Answers

• Question 301:

  Business Rules are used to enforce mandatory data on a form.

  A. True

  B. False

  Correct Answer: B

• Question 302:

  What is a characteristic of importing data into ServiceNow?

  A. An existing Transform Map can be used one time on the same import set

  B. Coalesce fields are used only after running Transform

  C. Any user can manage and set up import sets

  D. An existing Transform Map can be used multiple times on the same import set

  Correct Answer: D

• Question 303:

  What is the purpose of flagging an article in a knowledge base?

  A. To mark an article to read later.

  B. Allow a user to submit feedback about an article

  C. Reporting an error

  Correct Answer: B

• Question 304:

  Knowledge articles within a knowledge base are grouped by category.

  A. True

  B. False

  Correct Answer: A

• Question 305:

  Configuration will not affect what others see on their forms.

  A. True

  B. False

  Correct Answer: B

• Question 306:

  Where would you go in ServiceNow to order services and products offered by various departments?

  A. Service Catalog

  B. Self Service

  C. Service Department

  D. Customer Service

  Correct Answer: A

• Question 307:

  What are the 6 methods available for user authentication?

  A. Local Database: The user name and password in their user record in the instance database.

  B. Multifactor: The user name and password in the database and passcode sent to the user's mobile device that has Google Authenticator installed

  C. LDAP: The user name and password are accessed via LDAP in the corporate directory, which has a matching user account in the database.

  D. SAML 2.0: The user name and password configured in a SAML identity provider account, which has a matching user account in the database.

  E. OAuth 2.0: The user name and password of OAuth identity provider, which has a matching user account in the database.

  F. Digest Token: An encrypted digest of the user name and password in the user record.

  Correct Answer: ABCDEF

• Question 308:

  A role is recorded in which table?

  A. Role[sys_user]

  B. Role[sys_user_profile]

  C. Role[sys_user_record]

  D. Role[sys_user_role]

  Correct Answer: A

• Question 309:

  What displays a set of records from a table?

  A. View

  B. Dashboard

  C. Panel

  D. List

  Correct Answer: D

• Question 310:

  Which of the following can be customized through the Basic Configuration UI 16 module? (Choose three.)

  A. Banner Image

  B. Record Number Format

  C. Browser Tab Title

  D. System Date Format

  E. Form Header Size

  Correct Answer: ACD