ServiceNow ServiceNow Certifications CSA Questions & Answers

• Question 281:

  A User is stored in which table?

  A. User [sys_user]

  B. User [ sys_user_group]

  C. User [ syst_user_profile]

  D. User [user_profile]

  Correct Answer: A

• Question 282:

  Which are states that you can make a field on a form using UI Policy?

  A. read-only

  B. write-only

  C. Necessary

  D. Mandatory

  E. Empty

  F. Hidden

  Correct Answer: ADF

• Question 283:

  There are _____ common types of Interfaces (Numeric Value)

  There are six common types of interfaces

  A. Homepage: Consists of navigational elements, functional controls, and platform information.

  B. List: Display records from a data table, as well as allow you to edit the record information using the List Editor functionally.

  C. Form: Data is entered into ServiceNow through forms

  D. Dashboard: Enable you to display multiple performance analytics, reporting and other widgets on a single screen.

  E. Maps: Display ServiceNow data graphically on a Google map

  F. Timelines: Used to track tasks or projects

  Correct Answer: C

• Question 284:

  What is (are) best practice(s) regarding users/groups/roles? Choose 2 answers

  A. You should never assign roles to groups.

  B. You should assign roles to users.

  C. You should assign roles to groups

  D. You should add users to groups

  Correct Answer: CD

• Question 285:

  What are the four knowledge workflows available in the ServiceNow base instance?

  A. Approval publish: Request approval from a manager of the knowledge base before moving the article it the publish state

  B. Instant Publish: Immediately publishes a draft article without requiring an approval

  C. Instant Retire: Immediately retires a published article without requiring an approval

  D. Retire Knowledge: Moves a knowledge article to the retired state.

  Correct Answer: A

• Question 286:

  What are the two pathways to view feedback left on a published article?

  A. Knowledge > articles > My Flagged

  B. Knowledge base > my knowledge > flagged articles

  C. Knowledge > My articles > Flagged

  D. Knowledge > articles > published

  Correct Answer: AD

• Question 287:

  Which one of the following statements describes the purpose of a Service Catalog workflow?

  A. A Service Catalog workflow generates three basic components: item variable types, tasks, and approvals

  B. Although a Service Catalog workflow cannot send notifications, the workflow drives complex fulfillment processes

  C. A Service Catalog workflow is used to drive complex fulfillment processes and sends notifications to defined users or groups

  D. A Service Catalog workflow generates three basic components: item variable types, tasks, and notifications

  Correct Answer: C

• Question 288:

  Which of the following concepts are associated with the ServiceNow CMDB? (Choose four.)

  A. Service Processes

  B. User Permissions

  C. Tables and Fields

  D. A Database

  E. The Dependency View

  Correct Answer: ACDE

• Question 289:

  When working on a form, what is the difference between Insert and Update operations?

  A. Insert creates a new record and Update saves changes, both remain on the form

  B. Insert creates a new record and Update saves changes, both exit the form

  C. Insert saves changes and exits the form, Update saves changes and remains on the form

  D. Insert saves changes and remains on the form, Update saves changes and exits the form

  Correct Answer: B

• Question 290:

  Which of the following statement describes the purpose of an Order Guide?

  A. Order Guides restrict the number of items in an order to only one item per request

  B. Order Guide provide a list of guidelines for Administrators on how to set up item variables

  C. Order Guide provide the ability to order multiple, related items as one request

  D. Order Guides take the user directly to the checkout without prompting for information

  Correct Answer: C