ServiceNow CSA Online Practice Questions and Exam Preparation

ServiceNow CSA Online Questions & Answers

• Question 281:

  Which one of the following statements describes the purpose of a Service Catalog workflow?

  A. A Service Catalog workflow generates three basic components: item variable types, tasks, and approvals
  B. Although a Service Catalog workflow cannot send notifications, the workflow drives complex fulfillment processes
  C. A Service Catalog workflow is used to drive complex fulfillment processes and sends notifications to defined users or groups
  D. A Service Catalog workflow generates three basic components: item variable types, tasks, and notifications
  C. A Service Catalog workflow is used to drive complex fulfillment processes and sends notifications to defined users or groups

• Question 282:

  What is a no-code approach to control the mandatory or read-only state of a form field?

  A. UI Action
  B. Client Script
  C. UI Script
  D. UI RuIe
  E. UI Policy
  E. UI Policy

• Question 283:

  Which field (or fields) is used as a unique key during imports?

  A. Match Fields
  B. Coalesce Fields
  C. Key Fields
  D. Sys IDs
  B. Coalesce Fields

• Question 284:

  What is the first step in the process to import spreadsheet data into ServiceNow?

  A. Select Import Set
  B. Run Data Scrubber
  C. Define Data Source
  D. Create import Set
  E. Set Coalesce
  C. Define Data Source

• Question 285:

  On a Catalog Task record, how would an administrator change the priority choice options?

  A. Right-click the Priority Label > select Configure Choices
  B. In the Context menu of the form, select Configure Options
  C. Open the Data Dictionary > select Values
  D. Right-click the Priority Label > select Configure Lists
  A. Right-click the Priority Label > select Configure Choices

• Question 286:

  What is the name of the conversational bot platform that provides assistance to help users obtain information, make decisions, and perform common tasks?

  A. Answer Agent
  B. live Feed
  C. Virtual Agent
  D. Connect Chat
  C. Virtual Agent

• Question 287:

  Tables may be set up with Many to Many relationships. What is a classic example of a scenario where the tables would have many to many relationships?

  A. Requests can contain many items; and Items can be any item from the catalog.
  B. Vendors can sell multiple products; and products can be sold by multiple vendors.
  C. A Task can trigger many Workflows; and a Workflow can trigger many Tasks
  D. A Configuration Item can belong to multiple Classes; and Classes can contain multiple Configuration Items.
  B. Vendors can sell multiple products; and products can be sold by multiple vendors.

• Question 288:

  Which are states that you can make a field on a form using UI Policy?

  A. read-only
  B. write-only
  C. Necessary
  D. Mandatory
  E. Empty
  F. Hidden
  A. read-only
  D. Mandatory
  F. Hidden

• Question 289:

  Which feature helps to define the rules to restrict the permissions of users from viewing and interacting with data?

  A. Role Assignment Rules B. Scripted User Rules
  C. CRUD Rules
  D. User Authentication Rules
  E. Access Control Rules
  E. Access Control Rules

• Question 290:

  A REQ number in the Service Catalog represents...

  A. the order number.
  B. the stage.
  C. the task to complete.
  D. the individual item in the order.
  A. the order number.