ServiceNow ServiceNow Certifications CSA Questions & Answers

• Question 271:

  When searching using the App Navigator search field, what can be returned? (Choose four.)

  A. Names of Applications and Modules

  B. Names of Modules

  C. Names of Applications

  D. Favorites

  E. History Records

  F. Titles of Dashboard Gauges

  Correct Answer: ABCD

• Question 272:

  What is a role in ServiceNow?

  A. A role is one record m the Role [sys_user_role] table

  B. A role is one record in the Role Iuser_sys_role] table

  C. A role is a persona used In Live Feed Chat

  D. A role Is a set of modules for a particular application

  Correct Answer: A

• Question 273:

  What is a schema map?

  A. A schema map enables administrators to define records from specific tables as trouble sources for Configuration Items

  B. A schema map graphically organizes the visual task boards for the CMDB

  C. A schema map graphically displays the Configuration Items that support a business service

  D. A schema map displays the details of tables and their relationships in a visual manner, allowing administrators to view and easily access different parts of the database schema

  Correct Answer: D

• Question 274:

  database live at the Data Center.

  A. True

  B. False

  Correct Answer: A

• Question 275:

  The baseline Service Catalog homepage contains links to which of the following components?

  A. Record Producers, Order Guides, and Catalog Items

  B. Order Guides, Item Variables, and Workflows

  C. Order Guides, Catalog Items, and Workflows

  D. Record Producers, Order Guides, and Item Variables

  Correct Answer: A

• Question 276:

  What information does the System Dictionary contain?

  A. The human-readable labels and language settings

  B. The definition for each table and column

  C. The information on how tables relate to each other

  D. The language dictionary used for spell checking

  Correct Answer: B

• Question 277:

  A knowledge article must be which of the following states to display to a user?

  A. Published

  B. Drafted

  C. Retired

  D. Reviewed

  Correct Answer: A

• Question 278:

  What is the Import Set Table?

  A. A table where data will be placed, post-transformation

  B. A table that determines relationships

  C. A staging area for imported records

  D. A repository for Update Set information

  Correct Answer: C

• Question 279:

  What are the 5 provided Roles by ServiceNow?

  A. System Administrator: The admin role provides access to all platform features, applications, functions and data.

  B. Specialized Administrator: Specialized administrator roles manage specific functions or applications, such as Assignment Rules, Knowledge base, reports, or web services

  C. Fulfiller: Users with the ITIL role may fulfill ITIL activities associated with the ITIL workflow, including Incident and Change management.

  D. Approver: Users with the Approver user role can perform all requester actions and may view or modify approval records directed to the approver

  E. Requester: Also known as Employee Self Service (ESS) users, these users have no roles but can submit and manage their own requests, access public pages, etc.

  Correct Answer: ABCDE

  A,B,C,D,E

• Question 280:

  ServiceNow is a single-instance, multiple tenant architecture?

  A. True

  B. False

  Correct Answer: B