CSA Exam Details

  • Exam Code
    :CSA
  • Exam Name
    :Certified System Administrator
  • Certification
    :ServiceNow Certifications
  • Vendor
    :ServiceNow
  • Total Questions
    :539 Q&As
  • Last Updated
    :May 24, 2026

ServiceNow CSA Online Questions & Answers

  • Question 261:

    Which action enables personalization in a form for the admin role, only?

    A. Navigate to sys_form_properties.list and set the property glide.ui.enable_personalize_form.admin to true.
    B. Navigate to Context Menu > Configure > Form Layout and select 'Enable Personalization' and Enter the 'admin' role.
    C. Navigate to Context Menu > Configure > Table and add the role 'Admin' in the 'Available User' list box.
    D. Navigate to sys_properties.list find the property glide.ui.personalize_form.role and set the Value to admin.

  • Question 262:

    In a Business Rule, which one of the following returns the sysjd of the currently logged in user?

    A. g_form.getUserSyslD()
    B. gs.getllserSyslD()
    C. g_form.getUserlD()
    D. gs.getUserlD()

  • Question 263:

    Which is used to configure access to Applications and Modules?

    A. Roles
    B. Users
    C. Groups
    D. Departments

  • Question 264:

    Which applications allow administrators to create and distribute data visualizations? Choose 2 answers

    A. Performance Analytics
    B. Data Visualizations
    C. Indicators
    D. Reports
    E. Analytics Center

  • Question 265:

    Which ServiceNow resource is a framework that ensures the data your ServiceNow application requires maps correctly to the appropriate CMDB tables?

    A. Common Service Data Model (CSDM)
    B. Service Mapping Utility (SMU)
    C. Service Schema Map (SSM)
    D. CMDB Class Manager (CMDBCM)
    E. CI Class Manager (CICM)

  • Question 266:

    What ServiceNow tables can Administrators define as "destinations" for imported data, when using Transform Maps in the System Import Sets application?

    A. The Task table is the only table that can be a destination for imported data in the Transform Map module
    B. The Incident. Problem. Change, Task, and Service Catalog tables are the only tables that can be a destination for imported data m the Transform Map module
    C. Only the Incident Problem, and Change tables can be a destination for imported data in the Transform Map module
    D. Any ServiceNow table can be a destination for imported data in the Transform Map module

  • Question 267:

    What attributes of a field can a Ul Policy Action change on a form? Choose 3 answers

    A. Read 0nly
    B. Visible/Hidden
    C. Length
    D. Format
    E. Mandatory

  • Question 268:

    What is the purpose of a Data Policy?

    A. Data Policies enforce security
    B. Data Policies standardize data in Update Sets
    C. Data Policies enforce data consistency
    D. Data Policies apply to lists to standard data

  • Question 269:

    What field contains a record's 32-character, unique identifier?

    A. sn_rec_id
    B. rec_id
    C. u_id
    D. sys_id
    E. sn_gu_id
    F. sn_sys_id
    G. id

  • Question 270:

    What are the two aspects to LDAP Integration?

    A. Data Population
    B. Data formatting
    C. Authorization
    D. Authentication

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