ServiceNow ServiceNow Certifications CSA Questions & Answers

• Question 261:

  When designing a flow, how do you reference data from a record, in that flow?

  A. Drag the table icon onto the flow definition

  B. Use the condition builder to specify the desired values

  C. Specify the source table on the data pill related list

  D. Drag the data pill onto the flow definition

  E. Add the table reference using the slush bucket

  Correct Answer: D

  Reference: https://developer.servicenow.com/dev.do#!/learn/learning-plans/paris/citizen_developer/app_store_learnv2_flowdesigner_paris_using_flow_variables

• Question 262:

  Access Control rules may provide access security for which of the following database objects?

  A. For a specific role, group, or user

  B. For a specific row, column, or table

  C. For specific groups

  D. For a specific CMDB Configuration item

  Correct Answer: B

• Question 263:

  Which ServiceNow capability provides assistance to help users obtain information, make decisions, and perform common work tasks via a messaging interface?

  A. Agent Workspace

  B. Chat bot

  C. Virtual Agent

  D. Knowledge Chat

  E. Now Support

  Correct Answer: C

• Question 264:

  How can administrators utilize the same content for different notification channels?

  A. Configure Default notification content

  B. Enable Actionable notification content

  C. Provide Common notification content

  D. Set up Related notification content

  Correct Answer: C

• Question 265:

  Which of the following protects applications by identifying and restricting access to available files and data?

  A. Application Configuration

  B. Verbose Log

  C. Access Control Rules

  D. Application Scope

  Correct Answer: D

• Question 266:

  What is the purpose of a Data Policy?

  A. Data Policies enforce security

  B. Data Policies standardize data in Update Sets

  C. Data Policies enforce data consistency

  D. Data Policies apply to lists to standard data

  Correct Answer: C

• Question 267:

  What function do you use to add buttons, links, and context menu items on forms and lists?

  A. UI Policies

  B. UI Settings

  C. UI Actions

  D. UI Config

  Correct Answer: C

  Reference: https://docs.servicenow.com/bundle/rome-platform-administration/page/administer/list-administration/concept/c_UIActions.html

• Question 268:

  What import utility do you use when the field names on the import set match the name of the fields on the Target table?

  A. Schema Mapping

  B. Automatic Mapping

  C. Mapping Assist

  D. Mapping Dashboard

  Correct Answer: B

  Reference: https://docs.servicenow.com/bundle/rome-platform-administration/page/script/server-scripting/concept/c_MappingOptions.html

• Question 269:

  Which tool is used for creating dependencies between configuration items in the CMDB?

  A. CI Relationship Editor

  B. CMDB Builder

  C. CI Service Manager

  D. Cl Class Manager

  Correct Answer: A

• Question 270:

  Which tool is used to define relationships between fields in an import set table and a target table?

  A. Transform Schema

  B. Schema Map

  C. Dictionary Map

  D. Transform Map

  E. Field Transformer

  F. Import Designer

  Correct Answer: D

  Reference: https://docs.servicenow.com/bundle/rome-platform-administration/page/administer/import-sets/concept/c_ImportSetsKeyConcepts.html