ServiceNow ServiceNow Certifications CSA Questions & Answers

• Question 241:

  A user wants to create a set of filter conditions, where they want to show records which satisfy two conditions:

  1.

  Incidents where the state is Closed

  2.

  Incidents where Assignment Group is Network

  After clicking the Funnel icon, what should the user do?

  A. Define the first condition; click AND button; define second condition; click Run

  B. Define the first condition; click AND button; define second condition; press enter

  C. Define the first condition; click OR button; define second condition; press enter

  D. Define the first condition; click > icon on breadcrumb, define second condition; click Run

  E. Define the first condition; click > icon on breadcrumb, define second condition; press enter

  Correct Answer: A

• Question 242:

  What is the purpose of the Event Registry?

  A. The Event Registry lists all Events that have successfully completed within a 24-hour period

  B. The Event Registry is a list of all Events that originate through an integration

  C. The Event Registry is a module that provides Event definitions

  D. The Event Registry is a list of all Events that have successfully completed after being Invoked by a script

  Correct Answer: A

• Question 243:

  A change request has been approved and assigned to you as the system administrator to change the Incident number prefix from the default of "INC" to the company standard IN." What are the next steps to be taken''

  A. Go to the Number Maintenance application and change the prefix to "IN" for incident

  B. Create a Business Rule that modifies the prefix before the Insert operation

  C. The prefix of an incident cannot be changed because it is a built-in feature

  D. Submit a Change Request to ServiceNow Technical Support

  Correct Answer: A

• Question 244:

  What is a sys_id?

  A. Unique 32-character identifier that is assigned to every record

  B. A client-side Business Rule

  C. A server-side Business Rule

  D. Unique 64-character identifier that is assigned to every record

  Correct Answer: A

• Question 245:

  What are the steps to retrieve an Update Set?

  A. Verify Update Set is Complete, Retrieve, Preview, Apply

  B. Verify Update Set is Complete, Test Connection, Apply

  C. Verify Update Set is Complete, Test Connection, Commit

  D. Verify Update Set is Complete, Retrieve, Preview, Commit

  Correct Answer: D

• Question 246:

  What is the difference between a UI Policy and Data Policy?

  A. Data Policies run when data is entered through the form, by an Import Set, or by web services, while UI Policies are set only by web services

  B. Data Policies can be converted into UI Policies, but UI Policies cannot be converted into Data Policies

  C. Data Policies run regardless of how data is entered into ServiceNow, while UI Policies are used for form interactions

  D. Data Policies run only after UI Policies run successfully

  Correct Answer: C

• Question 247:

  What is a Notification?

  A. A new Knowledge article created by a Business Rule

  B. A tool for alerting users that events that concern them have occurred

  C. A message through Connect related to a Change Request

  D. An email file attachment

  Correct Answer: B

• Question 248:

  Which fields can be configured in reporting to perform arithmetic, coalesce, concatenation, and length?

  A. Sourcing fields

  B. Function fields

  C. Computational fields

  D. Calculation fields

  Correct Answer: B

• Question 249:

  What are different types of Data Sources, which may be imported into ServiceNow? (Choose four.)

  A. Local Sources (i.e. XML, CSV, Excel)

  B. Implementation Spoke

  C. DataHub

  D. JDBC Connection

  E. Network Server

  F. LDAP Connection

  Correct Answer: ACDF

  Reference: https://developer.servicenow.com/dev.do#!/learn/learning-plans/quebec/servicenow_administrator/app_store_learnv2_importingdata_quebec_data_sources

• Question 250:

  An IT manager is responsible for the Network and Hardware assignment groups, each group contains 5 team members. These team members are working on many tasks, but the manager cannot see any tasks on the Service Desk > My Groups Work list. What could explain this?

  

  A. The Service Desk > My Groups Work list shows active work tasks that are not yet assigned.

  B. The manager does not have the itil role.

  C. The manager is not a member of the Service Desk group.

  D. The manager is not a member of the Network and Hardware groups.

  E. The Assignment Group manager field is empty.

  Correct Answer: C

  Reference: https://docs.servicenow.com/bundle/rome-platform-administration/page/administer/users-and-groups/task/t_CreateAGroup.html