ServiceNow CSA Online Practice Questions and Exam Preparation

ServiceNow CSA Online Questions & Answers

• Question 241:

  What are the main components of the Form Design interface? (Choose three.)

  A. Field Layout
  B. Page Header
  C. Field Navigator
  D. Field Picker
  E. Form Layout
  B. Page Header
  C. Field Navigator
  E. Form Layout

• Question 242:

  Which of the following statements is true when a new table is created by extending another table?

  A. The new table archives the parent table and assumed its roles in the database
  B. The new table inherits all of the Business Rules, Client Scripts, and UI Policies of the parent table, but none of the existing fields
  C. The new table inherits all of the fields of the parent table and can also contain new fields unique to itself
  D. The new table inherits all of the fields, but does not inherit Access Control rules, Client Scripts, and UI Policies of the parent table
  C. The new table inherits all of the fields of the parent table and can also contain new fields unique to itself

• Question 243:

  Which module would you use to customize your instances banner image, text and colors?

  A. Homepage Admin > Pages > Branding
  B. System Ul > Ul Pages > Branding
  C. System Properties > Branding
  D. System Properties > Basic Configuration UI16
  E. Service Portal > Portals > Branding
  D. System Properties > Basic Configuration UI16

• Question 244:

  A Service Catalog project will involve building 80 catalog items. For each of the catalog items, the following fields will be mandatory on the forms:

  1.

  Requested for

  2.

  Requested by

  3.

  Approving manager

  4.

  Delivery instructions

  All of the other variables will be specific to the individual catalog item.

  What features would you use when designing the catalog item form?

  A. Create one Variable Set for the four variables; then add that variable set to each of the 80 catalog items.
  B. Create a Record Producer that contains the four fields: then add to the record producer related list on the Catalog files.
  C. Create a Flow Designer Action, with Variable Set Data Pill; then apply flow to all of the 80 catalog items.
  D. Create an Order Guide, which includes all variables: then copy and hide variables as needed.
  E. Create a Variable Set Template: then apply to all of the catalog items.
  A. Create one Variable Set for the four variables; then add that variable set to each of the 80 catalog items.

• Question 245:

  When selecting the Target table for an import, which tables can you select? Choose 3 answers

  A. Tables within the global scope
  B. Tables within the existing application scope
  C. Tables outside of ServiceNow
  D. Tables which allow write access to other applications
  E. Related tables, using Dot Walk
  A. Tables within the global scope
  B. Tables within the existing application scope
  D. Tables which allow write access to other applications

• Question 246:

  On a form, which type of field has this icon which can be clicked, to see a preview of the associated record?

  

  A. Preview
  B. Reference
  C. Drilldown
  D. Snapshot
  E. Quickview
  F. Lookup
  B. Reference

• Question 247:

  An administrator creates "customer_table_admin" and "customer_table_user" roles for the newly created "Customer Table". Which ACL rule would grant access to all rows and all fields to both the customer_table_admin and customer_table_user roles?

  A. customer.all
  B. customer .*
  C. customer.field
  D. customer.none
  D. customer.none

• Question 248:

  When evaluating Access Controls, ServiceNow searches and evaluates:

  A. From the most generic match to the most specific match
  B. From the most specific match to the most generic match
  C. Only for matches on the current field
  D. Only for matches on the current table
  B. From the most specific match to the most generic match

• Question 249:

  What module would you use if you wanted to view a list of all of the fields on the Incident table? (Choose two.)

  A. Tables and Columns
  B. Dictionary
  C. Data Class Manager
  D. Dictionary Dashboard
  E. Database View
  F. Schema
  A. Tables and Columns
  B. Dictionary

• Question 250:

  You have an existing customer, who is using workflows for their catalog items. Their existing purchasing policy is to require approval for any request that totals over 31000. However, management wants to change the approval threshold to 31500. Which

  workflow would you update to make this change?

  A. Services Approval Processing
  B. 6 Services Catalog Item Request
  C. Service Catalog Request
  D. Purchasing Process Flow
  C. Service Catalog Request