ServiceNow ServiceNow Certifications CSA Questions & Answers

• Question 231:

  What kind of data can Import Sets use to populate tables in ServiceNow?

  A. CSS, SOAP, and Excel

  B. XML. CSV, and Excel

  C. SOAP, REST, and XML

  D. XML, SOAP, and CSS

  Correct Answer: B

  https://docs.servicenow.com/bundle/orlando-platform-administration/page/administer/import-sets/concept/c_ImportDataUsingImportSets.html

• Question 232:

  What needs to be specified, when creating a Business Rule? (Choose four.)

  A. UI action

  B. Table

  C. Fields to update

  D. Who can run

  E. Script to run

  F. Application scope

  G. Update set

  H. Timing

  I. Condition to evaluate

  Correct Answer: ABEF

  Reference: https://docs.servicenow.com/bundle/rome-platform-administration/page/administer/list-administration/task/t_EditingAUIAction.html

• Question 233:

  The ServiceNow Virtual Agent provides assistance within a messaging interface. Which capability allows end users to configure virtual Agent to intercept and help resolve submitted incidents?

  A. Incident Auto-Resolution

  B. Ticket Resolver

  C. Virtual Agent Helper

  D. Web Intelligence

  Correct Answer: A

• Question 234:

  Your customer would like to create a new template to notify users who are affected by network outages at their site. Which module would you use to create a new notification?

  A. System Notification > Email > Notifications

  B. Administration > Notification Overview

  C. System Properties > Email > Settings

  D. User Preferences > Email > Notifications

  E. Click Gear > Notifications > New

  Correct Answer: A

  Reference: https://docs.servicenow.com/bundle/rome-servicenow-platform/page/administer/notification/task/t_CreateANotification.html

• Question 235:

  What controls the publishing and retiring process for knowledge articles?

  A. Approval Policies

  B. Approval Definitions

  C. Workflow Designer

  D. Workflows

  E. State Lifecycle

  Correct Answer: C

  Reference: https://docs.servicenow.com/bundle/rome-servicenow-platform/page/product/knowledge-management/reference/r_KnowledgeWorkflows.html

• Question 236:

  Where in Flow Designer can users access information about actions that are added to the flow?

  A. Virtual Agent Help

  B. Local Action Help

  C. Help Panel

  D. Flow Assistant

  Correct Answer: C

• Question 237:

  FILL IN THE BLANK

  _______________ is a computer program running as a service; a physical computer dedicated to running one or more services, or a system running a database.

  A. Server

  B. PlaceHolder

  C. PlaceHolder

  D. PlaceHolder

  Correct Answer: A

• Question 238:

  What icon do you use to change the label on a Favorite?

  A. Clock

  B. Hamburger

  C. Pencil

  D. Three dots

  E. Triangle.

  F. Star

  Correct Answer: C

  Reference: https://support.servicenow.com/kb?id=kb_article_viewandsysparm_article=KB0781451

• Question 239:

  What do you need to do before you can use an Application-based trigger in your flow?

  A. Activate application trigger spoke

  B. Activate trigger security rules

  C. Activate application spoke, and plug-ins as needed

  D. Assign Application trigger role [sn_app_trigger_write] to SME

  E. Activate application plugins only

  Correct Answer: B

• Question 240:

  Which certificate-based authentication methods can be enabled so that users can log into the Service Portal? (Select all that apply) Select 2 Answers from the below options

  A. Extended Validation Access (EVA)

  B. Organization Verification Card (OVC)

  C. Common Access Card (CAC)

  D. Domain Authentication Card (DAC)

  E. Personal Identify Verification (PIV)

  Correct Answer: CE