ServiceNow ServiceNow Certifications CSA Questions & Answers

• Question 221:

  Which of the following are not included in an Update Set, by default? (Choose four.)

  A. Homepages

  B. Data

  C. Published Workflows

  D. Business Rules

  E. Schedules

  F. Database changes

  G. Related Lists

  H. Report Definitions

  I. Scheduled Jobs

  J. Client Scripts

  K. Views

  Correct Answer: ABEF

  https://docs.servicenow.com/bundle/paris-servicenow-platform/page/administer/workflow-administration/concept/c_WorkflowMovementWithUpdateSets.html

• Question 222:

  What is specified in an Access Control rule?

  A. Groups, Conditional Expressions and Workflows

  B. Table Schema, CRUD, and User Authentication

  C. Object and Operation being secured; Permissions required to access the object

  D. security_admin

  Correct Answer: C

• Question 223:

  Which one of the following is an accurate list of changes that are captured in an Update Set?

  A. Changes made to tables, forms, schedules, and client scripts

  B. Changes made to tables, forms, views, and fields

  C. Changes made to: tables, forms. Business Rules, and data records

  D. Changes made to: tables. forms groups, and configuration items (Cls)

  Correct Answer: A

• Question 224:

  What do you activate when you want to add applications or functionality within your development instance?

  A. App Package

  B. Updated Pack

  C. Patch

  D. Plugin

  E. App Updated Set

  Correct Answer: D

  Reference: https://docs.servicenow.com/bundle/rome-platform-administration/page/administer/plugins/concept/c_ServiceNowPlugins.html

• Question 225:

  What ServiceNow tables can Administrators define as "destinations" for imported data, when using Transform Maps in the System Import Sets application?

  A. The Task table is the only table that can be a destination for imported data in the Transform Map module

  B. The Incident. Problem. Change, Task, and Service Catalog tables are the only tables that can be a destination for imported data m the Transform Map module

  C. Only the Incident Problem, and Change tables can be a destination for imported data in the Transform Map module

  D. Any ServiceNow table can be a destination for imported data in the Transform Map module

  Correct Answer: B

• Question 226:

  What is NOT an example of a UI Action?

  A. Search

  B. Form buttons

  C. list Buttons D. Related Links

  Correct Answer: C

• Question 227:

  What would NOT appear in the Application Navigator if "service" is typed into the filter field?

  A. Configuration > Business Services

  B. Self-Service > Knowledge

  C. Service Portal > Widgets

  D. Incident > Assigned to me

  Correct Answer: D

• Question 228:

  Group records are stored in which table?

  A. Group [sn_user_group]

  B. Group [sys_user_group]

  C. Group [s_sys_group]

  D. Group [u_sys_group]

  Correct Answer: B

  Reference: https://support.servicenow.com/kb?id=kb_article_viewandsysparm_article=KB0832548

• Question 229:

  As an IT employee what interface would you use, if you wanted to browse internal IT documentation, like troubleshooting scripts and FAQs?

  A. Knowledge

  B. ServiceNow Wiki

  C. Knowledge Now

  D. SharePoint

  E. Stack Overflow

  Correct Answer: A

  Reference: https://support.servicenow.com/kb?id=kb_article_viewandsysparm_article=KB0547260

• Question 230:

  When moving multiple update sets at one time, what might you do to facilitate the move?

  A. Batch

  B. Verify

  C. Test

  D. Preview

  Correct Answer: A

  Reference: https://www.servicenowelite.com/blog/2016/8/7/update-sets