ServiceNow CSA Online Practice Questions and Exam Preparation

ServiceNow CSA Online Questions & Answers

• Question 211:

  A user is complaining that they are seeing a blank page, when they click Create New, from your custom Inventory application. You have confirmed that they can see the Inventory application, and the Create New module on the application navigator. What could be the cause of this issue?

  A. Create New module has a broken link
  B. Known intermittent issue with U115
  C. User should be using Chrome instead of Explorer for their browser
  D. User has read role, but not the write role on the Inventory table
  E. User session has timed out
  D. User has read role, but not the write role on the Inventory table

• Question 212:

  Which is the base table of the configuration management database hierarchy?

  A. cmdb_d
  B. ucmdb
  C. cmdb_ret_Oi
  D. cmdb
  D. cmdb

• Question 213:

  Which path is used on the Filter Navigator to display the list of records from the sys_user table?

  A. sys_user.view
  B. sys_user.display
  C. sys_user.do
  D. sys_user.list
  D. sys_user.list

• Question 214:

  A user wants to create a set of filter conditions, where they want to show records which satisfy two conditions:

  1.

  Incidents where the state is Closed

  2.

  Incidents where Assignment Group is Network

  After clicking the Funnel icon, what should the user do?

  A. Define the first condition; click AND button; define second condition; click Run
  B. Define the first condition; click AND button; define second condition; press enter
  C. Define the first condition; click OR button; define second condition; press enter
  D. Define the first condition; click > icon on breadcrumb, define second condition; click Run
  E. Define the first condition; click > icon on breadcrumb, define second condition; press enter
  A. Define the first condition; click AND button; define second condition; click Run

• Question 215:

  Which feature can be used to categorize a set of records from a list and make them visible to other users?

  A. Tags
  B. History
  C. Favorites
  D. Activity Formatter
  A. Tags

• Question 216:

  Which of the following is used to categorize, flag, and locate records?

  A. Search
  B. Favorites
  C. Tags
  D. Bookmarks
  C. Tags

• Question 217:

  Which actions would you take to edit the title on an application menu? (Choose 2 answers)

  A. Select Configuration > Applications, then select the application
  B. Select the form for the Application, then right-click Configure > Form Designer
  C. Select the Application name on the Navigator, then select the pencil icon
  D. Select System Definitions > Application Menus then select the application
  E. Select System Definition > Dictionary > Application
  C. Select the Application name on the Navigator, then select the pencil icon
  D. Select System Definitions > Application Menus then select the application

• Question 218:

  What are two ways to generate an Event? (Choose two.)

  A. Business Rule
  B. Workflow
  C. Log entry
  D. Knowledge article publication
  A. Business Rule
  B. Workflow

• Question 219:

  What is the purpose of the Event Registry?

  A. The Event Registry lists all Events that have successfully completed within a 24-hour period
  B. The Event Registry is a list of all Events that originate through an integration
  C. The Event Registry is a module that provides Event definitions
  D. The Event Registry is a list of all Events that have successfully completed after being Invoked by a script
  C. The Event Registry is a module that provides Event definitions

• Question 220:

  Which best describes a field in a ServiceNow table?

  A. A field is a table cell that stores data
  B. A field is a table row
  C. A field is an item that appears in a menu list
  D. A field is a record in a table
  A. A field is a table cell that stores data