ServiceNow ServiceNow Certifications CSA Questions & Answers

• Question 211:

  When does the Submit button appear on a form?

  A. When saving an old record

  B. When creating a new record

  C. When changing the reference field in an existing record

  D. When updating an existing record

  Correct Answer: B

• Question 212:

  Which plugin needs to be activated in order to translate the content of a catalog item to multiple languages?

  A. Localization Framework plugin (com.glide.localization_framework)

  B. Translation Framework plugin (com.glide.translation_framework)

  C. Multiple Language Framework plugin (com.glide.multiple.language_framework)

  D. Language Al Framework plugin (com .g I id e. language.ai _framework)

  Correct Answer: A

• Question 213:

  When a user reports that they are not able to see modules on the application navigator, what can you do, to see what modules are visible to them?

  A. Look up their password, so you can login with their account

  B. Initiate a Connect Chat session

  C. Install the Bomgar plug-in

  D. Impersonate the user

  E. Launch a NowChat window

  Correct Answer: B

• Question 214:

  What type of field allows you to look up values from one other table?

  A. Reference

  B. Verity

  C. Options

  D. Selections

  E. Dot walk

  F. Lookup

  Correct Answer: A

• Question 215:

  Which plugin allows users to install multiple applications, application-customizations. or plugins at once?

  A. Application Integration and Plugin Delivery (A1PD) SpokeBatch Install

  B. Continuous Integration and Continuous Delivery (CICD) SpokeBatch Install

  C. Multiple Integration and Process Delivery (MIPD) SpokeBatch Install

  D. Quick Integration and Multiple Delivery (QIMD) SpokeBatch Install

  Correct Answer: B

• Question 216:

  What do you call any component that needs to be managed in order to deliver services?

  A. CSDM Items

  B. CMDB

  C. Configuration item

  D. Service Offerings

  E. Asset

  Correct Answer: C

  Reference: https://infocenter.io/servicenow-cmdb-implementation/

• Question 217:

  What is used frequently to move customizations from one instance to another?

  A. Update Sets

  B. Code Sets

  C. Update Packs

  D. Configuration Logs

  E. Remote Sets

  F. Local Sets

  G. Code Packs

  Correct Answer: A

  Reference: https://docs.servicenow.com/bundle/rome-it-operations-management/page/product/service-mapping/task/export-patterns.html

• Question 218:

  What Is the purpose of the Fitter navigator In the Application Navigator?

  A. Filter applications in order of use

  B. Quickly navigate to applications and modules

  C. Collapse and expand applications

  D. List applications In order of Top Requests

  Correct Answer: C

• Question 219:

  When impersonating a user for testing purposes, what is the best way to return the instance, logged in with your user account?

  A. Turn your computer off and on again

  B. Clear browser cache

  C. End Impersonation

  D. Log out and back in

  Correct Answer: D

  Reference: https://docs.servicenow.com/bundle/rome-platform-administration/page/administer/users-and-groups/concept/c_ImpersonateAUser.html

• Question 220:

  What are the components that make up a filter condition? (Choose three.)

  A. Operator

  B. Match Criteria

  C. Value

  D. Column

  E. Field

  Correct Answer: ACE

  Reference: https://docs.servicenow.com/bundle/rome-platform-user-interface/page/use/using-lists/concept/c_Filters.html