ServiceNow CSA Online Practice Questions and Exam Preparation

ServiceNow CSA Online Questions & Answers

• Question 201:

  What are the three components of a filter condition?

  A. Field. Operator and Value
  B. Condition. Operator, and Value
  C. Field, Condition, and Value
  D. Variable, Field, and Value
  A. Field. Operator and Value

• Question 202:

  When testing a catalog item, having a manager approval flows, which of these best practices would you follow? (Choose three.)

  A. Make sure the latest flows are activated.
  B. Use the instance Incognito setting to quickly toggle between requester and approver.
  C. Impersonate the requester to ensure the form works.
  D. Make sure the requester's user record has a manager specified.
  E. Create and select your Testing Update Set, before starting the test cases.
  F. Use your Admin account, so you can approve the items quickly.
  A. Make sure the latest flows are activated.
  C. Impersonate the requester to ensure the form works.
  D. Make sure the requester's user record has a manager specified.

• Question 203:

  A new service catalog item is being developed, but should only be visible to managers inside the HR Department. What method would you use to fulfill this requirement?

  A. Specify the Dept_Mgr role on the catalog content block
  B. Add the Department Manager group to the catalog item's user criteria
  C. Add the Department Manager group to the catalog item's ACL
  D. Only publish the item in the HR service catalog
  E. Use a Dept_Mgr ACL on the HR service catalog
  B. Add the Department Manager group to the catalog item's user criteria

• Question 204:

  What kind of data can Import Sets use to populate tables in ServiceNow?

  A. CSS, SOAP, and Excel
  B. XML. CSV, and Excel
  C. SOAP, REST, and XML
  D. XML, SOAP, and CSS
  B. XML. CSV, and Excel

• Question 205:

  What is the role of form annotations within Table Builder?

  A. To create new form views
  B. To provide additional information on each field
  C. To rearrange fields in a form
  D. To add visual appeal with colors in the designer
  D. To add visual appeal with colors in the designer

• Question 206:

  A department manager asks an analyst to build some reports. Where do you recommend the analyst start?

  A. Report Dashboard > Create New
  B. Reports > Getting Started
  C. Performance Analytics > Reports
  D. Self-Service > Reports
  E. Reports > Create New
  E. Reports > Create New

• Question 207:

  Which tables are available by default in a ServiceNow instance? Choose 3 answers

  A. User
  B. Incident
  C. Item
  D. Issue
  E. Project
  F. Task
  A. User
  B. Incident
  F. Task

• Question 208:

  What would you do, on a list, if you wanted to show the records in groups, based on the column category? (Choose two.)

  A. On list Context Menu, select Group By > Category
  B. On the Filter Menu, select Group By > Category
  C. Click Group On icon, select Category
  D. On Navigator Filter, type tablename.group.category and press enter
  E. On the Category column title, click Context menu > Group By Category
  A. On list Context Menu, select Group By > Category
  E. On the Category column title, click Context menu > Group By Category

• Question 209:

  What is the platform name for the User table?

  A. u_users
  B. sys_users
  C. x_users
  D. sys_user
  D. sys_user

• Question 210:

  Which role can manage multiple knowledge bases?

  A. knowledge_base_admin
  B. kb_admin
  C. sn_kb_admin
  D. knowledge_admin
  D. knowledge_admin