ServiceNow ServiceNow Certifications CSA Questions & Answers

• Question 201:

  What is a no-code approach to control the mandatory or read-only state of a form field?

  A. UI Action

  B. Client Script

  C. UI Script

  D. UI RuIe

  E. UI Policy

  Correct Answer: E

  Reference: https://docs.servicenow.com/bundle/rome-platform-administration/page/administer/field-administration/concept/c_DataPolicy.html

• Question 202:

  What is the primary application used to load data into ServiceNow?

  A. Service Level Management

  B. Configuration

  C. System Import Sets

  D. System Update Sets

  Correct Answer: C

• Question 203:

  New records, new groups, and modified configuration Items (Cls): what do they have in common?

  A. They are included in an Update Set

  B. They are not captured in an Update Set

  C. They are customizations

  D. They do not have anything in common

  Correct Answer: A

• Question 204:

  Which module would you use to create a new automation of business logic such as approvals, tasks, and notifications?

  A. Process Automation > Flow Designer

  B. Process Automation > Flow Administration

  C. Process Automation > Workflow Editor

  D. Process Automation > Process Flow

  E. Process Automation > Active Flows

  Correct Answer: A

  Reference: https://docs.servicenow.com/bundle/rome-servicenow-platform/page/administer/process-automation-designer/concept/getting-started-process-automation.html

• Question 205:

  How is a group defined in ServiceNow?

  A. A group is one record stored in the Group Type [sys_user_group_type] table

  B. A group is one record stored in the Group [sys_user_group] table

  C. A group defines a set of users that share the same location

  D. A group defines a set of users that share the same job title

  Correct Answer: B

• Question 206:

  When using the Performance Analytics application in the Now Platform, what kind of KPI signals are used to make decisions that statistically support long term workflow stability?

  A. Long-term signals

  B. Non-signals

  C. Anti-signals

  D. Stability signals

  Correct Answer: C

• Question 207:

  After finishing your work on High Security Settings, what do you do to return to normal admin security levels?

  A. Select Normal role

  B. Log out and back in

  C. Use System Administration > Normal Security module

  D. Select Global Update Set

  E. End Impersonation

  Correct Answer: B

  Reference: https://docs.servicenow.com/bundle/rome-platform-administration/page/administer/security/concept/c_HighSecuritySettings.html

• Question 208:

  You are showing your customer a new form that you have created for their new application. They would like to add a field to the form. Where could you do that? (Choose two.)

  A. Select Fields and Columns module

  B. Right click on form header, select Configure > Form Layout

  C. Click on context menu, select Configure > Form Designer

  D. Select Field Class Manager module

  Correct Answer: BC

  Reference: https://docs.servicenow.com/bundle/rome-it-service-management/page/product/change-management/task/t_CreateCustomField.html

• Question 209:

  Which one of the following statements is true?

  A. When an incident form is saved, all the Work Notes field text is recorded to the Activity Log field

  B. When an incident form is saved, the Work Notes field text is overwritten each time work is logged against the incident

  C. When an incident form is saved, the impact field is calculated by adding the Prion:, and Urgency values

  D. When an Incident form is saved, the Additional Comments field text is cleared and recorded to the Work Notes section

  Correct Answer: D

• Question 210:

  What is the name of the table relationship, where two or more tables are related in a bi-directional relationship, so that the related records are visible from both tables in a related list?

  A. Database View

  B. Many to Many

  C. One to Many

  D. Extended

  Correct Answer: B

  Reference: https://docs.servicenow.com/bundle/rome-platform-administration/page/administer/managing-data/concept/c_DataManagement.html