ServiceNow CSA Online Practice Questions and Exam Preparation

ServiceNow CSA Online Questions & Answers

• Question 191:

  What access does a user need to be able to import articles to a knowledge base?

  A. sn_knowledge_import
  B. sn_knowledge contribute
  C. Can contribute
  D. Can import
  C. Can contribute

• Question 192:

  What actions art taken to filter a long list of records to show only those which have "email" Short Description?

  A. ClickList Magnifier to expand column search. on Short Description type %email. click enter
  B. ClickList Magnifier to expand column search, on Short Description, type email, click enter
  C. On Search box. select text, type email, click enter
  D. ClickList Magnifier to expand column search, on Short Description, type *email, click enter
  D. ClickList Magnifier to expand column search, on Short Description, type *email, click enter

• Question 193:

  Which module is used to access the knowledge bases which are available to you?

  A. Knowledge > Home
  B. Self Service > Knowledge
  C. Knowledge > All
  D. Knowledge > Knowledge Bases
  E. Knowledge > Overview
  B. Self Service > Knowledge

• Question 194:

  You are showing your customer a new form that you have created for their new application. They would like to add a field to the form. Where could you do that? (Choose two.)

  A. Select Fields and Columns module
  B. Right click on form header, select Configure > Form Layout
  C. Click on context menu, select Configure > Form Designer
  D. Select Field Class Manager module
  B. Right click on form header, select Configure > Form Layout
  C. Click on context menu, select Configure > Form Designer

• Question 195:

  What is used frequently to move customizations from one instance to another?

  A. Update Sets
  B. Code Sets
  C. Update Packs
  D. Configuration Logs
  E. Remote Sets
  F. Local Sets
  G. Code Packs
  A. Update Sets

• Question 196:

  Which actions can you take to open the Context Menu on a list, form, or column? (Choose two.)

  A. Select the Context Menu related link
  B. Double-click on the list form or column heading
  C. Right-click on the list, form or column heading
  D. Use Ctrl+M command
  E. Select the Context Menu icon
  C. Right-click on the list, form or column heading
  E. Select the Context Menu icon

• Question 197:

  A new employee joins the IT department and needs to perform work assigned to Network and Hardware groups. How would you set up their access? (Choose three.)

  A. Add User Account to itil group
  B. Add User Account to Hardware group
  C. Create User Account
  D. Add User Account to IT Knowledgebase
  E. Add User Account to Network group
  F. Add User Account to ACL
  B. Add User Account to Hardware group
  C. Create User Account
  E. Add User Account to Network group

• Question 198:

  When a custom table is created, which access control rules are automatically created? Choose 4 answers

  A. delete
  B. create
  C. execute
  D. read
  E. update
  F. write
  A. delete
  B. create
  D. read
  F. write

• Question 199:

  ServiceNow contains a resource which provides the following:

  A standard and shared set of service related definitions across ServiceNow products and platform that will enable and support true service level reporting.

  A CMDB framework across our products and platform that will enable and support multiple configuration strategies.

  What resource do these statements describe?

  A. Common Services Data Model (CSDM)
  B. Information Technology Service Management (ITSM)
  C. Configuration Management Database (CMDB)
  D. Information Technology Infrastructure Library (ITIL)
  A. Common Services Data Model (CSDM)

• Question 200:

  A task worker asks how they can monitor any updates occurring to recands assigned to him, like responses from customers, What do you suggest?

  A. Open an Agent workspace tab for each record he wants to monitor
  B. Select Service Desk > My Work Dashboard
  C. Click on the eyeglass icon to. expand the Monitor frame
  D. On My Work list, select the Activity Stream icon to show a frame with live updates
  D. On My Work list, select the Activity Stream icon to show a frame with live updates