ServiceNow ServiceNow Certifications CSA Questions & Answers

• Question 191:

  When testing a catalog item, having a manager approval flows, which of these best practices would you follow? (Choose three.)

  A. Make sure the latest flows are activated.

  B. Use the instance Incognito setting to quickly toggle between requester and approver.

  C. Impersonate the requester to ensure the form works.

  D. Make sure the requester's user record has a manager specified.

  E. Create and select your Testing Update Set, before starting the test cases.

  F. Use your Admin account, so you can approve the items quickly.

  Correct Answer: DEF

• Question 192:

  What are the three permission requirements that must evaluate to true for an access control rule to apply? Choose 3 answers

  A. Conditions

  B. table.

  C. Roles

  D. Script

  E. table."

  F. table.none

  Correct Answer: CDE

• Question 193:

  Which tool should be used to populate commonly used fields in a form?

  A. Template

  B. Reference Qualifier

  C. Formatter

  D. Assignment Rule

  Correct Answer: A

• Question 194:

  Access Control rules are applied to a specific table, like the Incident table. What is the object name for a rule that is specific to the Incident table and the Major Incident field?

  A. Incident.Major_Incident

  B. incident=>major_incident

  C. incident<=>major_incident

  D. incident||major_incident

  E. incident.major_incident

  Correct Answer: E

  Reference: https://docs.servicenow.com/bundle/rome-platform-administration/page/administer/contextual-security/concept/acl-rule-types.html

• Question 195:

  IntegrationHub enables execution of third-party APIs as a part of a flow. These integrations are referred to as

  A. an action

  B. a spoke

  C. a connection

  D. an integration step

  Correct Answer: B

• Question 196:

  What is a quick way to create a report from a list view?

  A. Click on filter breadcrumb, drag and drop on the Report > Create New module

  B. Click Funnel, define filter conditions, click Create Report

  C. Click Context Menu, select Create Report

  D. Apply filter, right click on column header, select Bar Chart

  E. Apply filter, right click on column header, select Create Report

  Correct Answer: B

  Reference: https://ut.service-now.com/sp?id=kb_articleandnumber=KB0014148

• Question 197:

  What field contains a record's 32-character, unique identifier?

  A. sn_rec_id

  B. rec_id

  C. u_id

  D. sys_id

  E. sn_gu_id

  F. sn_sys_id

  G. id

  Correct Answer: D

  Reference: https://docs.servicenow.com/bundle/rome-platform-administration/page/administer/table-administration/concept/c_UniqueRecordIdentifier.html

• Question 198:

  While showing a customer their incident form, they ask to change the Priority values to display their internal terminology P1, P2, P3, P4. They want it to be consistent across all Tasks. How would you do that?

  Right click on Priority and select what?

  A. Configure Lists

  B. Show Options

  C. Configure Task

  D. Show Choices

  E. Show Choice List

  F. Configure Options

  Correct Answer: F

• Question 199:

  How do you make a list filter available to everyone?

  A. Make active, set visibility, and save

  B. Assign a name, set visibility, and save

  C. Assign a group, set visibility, and save

  D. Make active, assign a name, and save

  Correct Answer: B

• Question 200:

  Your company is giving all first line workers a special T-shirt as a recognition for their hard work. Management team wants a way for employees to order the T-shirt, with the ability to specify the preferred size and color. How would you ensure that only first line workers (non-managers) can submit the order?

  A. Create Record Producer and use the Available For list to specify First Line [sn_first_line] role

  B. Create Catalog Item and use the Not Available list to specify the Manager Group

  C. Create Catalog Item and use the Available For list to specify ITIL [itil] role

  D. Create Order Guide and use the User Criteria list to specify First Line [sn_first_line] role

  Correct Answer: B

  Reference: https://docs.servicenow.com/bundle/orlando-it-service-management/page/product/service-catalog-management/task/t_AppUserCritItemsCat.html