ServiceNow CSA Online Practice Questions and Exam Preparation

ServiceNow CSA Online Questions & Answers

• Question 181:

  The testing team needs to be able to perform activities in the test instance, as though they are a member of the Service Desk group. What role would they need to be able to switch between user accounts, without logging out and back in?

  A. service_desk
  B. impersonator
  C. admin
  D. incognito
  B. impersonator

• Question 182:

  When building an extended table from a base table, which fields do you need to create? Choose 2 answers

  A. The mandatory fields for the base table.
  B. The reference fields for the base table.
  C. The fields that are not in the base table.
  D. The fields that are specific to the extended table.
  C. The fields that are not in the base table.
  D. The fields that are specific to the extended table.

• Question 183:

  What are three security modules often used by the System Administrator? (Choose three.)

  A. System Properties > Security
  B. Utilities > Migrate Security
  C. System Security > Security
  D. Self-Service > My Access
  E. System Security > Access Control (ACL)
  F. Password Management > Security Questions
  G. System Security > High Security Settings
  A. System Properties > Security
  E. System Security > Access Control (ACL)
  G. System Security > High Security Settings

• Question 184:

  A customer asks you to make the following updates to a form:

  1.

  When Caller field is populated, automatically look up caller location and load it in the Location field.

  2.

  Add notice at the top of the page when the record is submitted.

  What type of script would you use to meet this requirement?

  A. UI script
  B. Server script
  C. JavaScript
  D. Client script
  D. Client script

• Question 185:

  Your customer would like to create a new template to notify users who are affected by network outages at their site. Which module would you use to create a new notification?

  A. System Notification > Email > Notifications
  B. Administration > Notification Overview
  C. System Properties > Email > Settings
  D. User Preferences > Email > Notifications
  E. Click Gear > Notifications > New
  A. System Notification > Email > Notifications

• Question 186:

  Which one of the following statements describes a characteristic of role assignment?

  A. Roles can contain other roles, when you are assigned a role, you inherit all the roles within that role
  B. Users can click on the Personalize Role feature to try different roles
  C. A role is granted to a user by the System Administrator
  D. Each user has a role in the ServiceNow platform
  A. Roles can contain other roles, when you are assigned a role, you inherit all the roles within that role

• Question 187:

  Which element allows administrators to add information to a form outside of existing fields on the record?

  A. By duplicating a form view
  B. By adding formatters to a form
  C. By modifying the layout to two columns
  D. By dragging fields from the form elements panel
  B. By adding formatters to a form

• Question 188:

  When creating a new notification, what must you define? Choose 3 answers

  A. What is the content of the notification
  B. The associated knowledge base
  C. Under what conditions is the notification sent
  D. Who receives the notification
  E. Settings for handling inactive user accounts
  A. What is the content of the notification
  C. Under what conditions is the notification sent
  D. Who receives the notification

• Question 189:

  A customer wants to use a client script to validate things on a form in order to make sure the submission makes sense. What type of client script would you recommend to meet this requirement?

  A. onSubmission()
  B. onSubmit()
  C. onLoad
  D. onUpdate()
  B. onSubmit()

• Question 190:

  What needs to be specified, when creating a Business Rule? (Choose four.)

  A. UI action
  B. Table
  C. Fields to update
  D. Who can run
  E. Script to run
  F. Application scope
  G. Update set
  H. Timing
  I. Condition to evaluate
  B. Table
  E. Script to run
  H. Timing
  I. Condition to evaluate