ServiceNow ServiceNow Certifications CSA Questions & Answers

• Question 181:

  Which core table in the ServiceNow platform provides a series of standard fields used on each of the tables that extend it, such as the Incident [incident] and Problem [problem] tables?

  A. Task [task]

  B. Assignment [assignment]

  C. Service [service]

  D. Workflow [workflow]

  Correct Answer: A

• Question 182:

  From a form, what would you click to add additional fields to the form? (Choose two.)

  A. Context Menu > Form > Layout

  B. Context Menu > Configure > Form Layout

  C. Context Menu > Configure > Form Design

  D. Right click on header > Add > Field

  E. Context Menu > Form > Designer

  F. Right click on header > Configure > UX Dashboard

  Correct Answer: BD

  Reference: https://docs.servicenow.com/bundle/rome-it-service-management/page/product/change-management/task/t_CreateCustomField.html

• Question 183:

  What is a key difference between Reporting and Performance Analytics?

  A. Performance Analytics contains snapshots of data taken over time; Reporting shows only the data as it is, at the moment the report is run.

  B. Performance Analytics can show trends; Reports cannot.

  C. Reports can be run on a scheduled basis; Performance Analytics cannot.

  D. Performance Analytics data can be published to Dashboards; Reports cannot.

  E. Performance Analytics shows KPIs; Reporting does not.

  Correct Answer: B

• Question 184:

  Which ServiceNow resource is a framework that ensures the data your ServiceNow application requires maps correctly to the appropriate CMDB tables?

  A. Common Service Data Model (CSDM)

  B. Service Mapping Utility (SMU)

  C. Service Schema Map (SSM)

  D. CMDB Class Manager (CMDBCM)

  E. CI Class Manager (CICM)

  Correct Answer: A

  Reference: https://docs.servicenow.com/bundle/paris-servicenow-platform/page/product/csdm-implementation/concept/csdm-basics.html

• Question 185:

  What is an Event in ServiceNow?

  A. An Event is a trigger that has a direct response in the platform

  B. An Event is an indication to the ServiceNow processes that something has occurred

  C. An Event is an indicator that a Priority 1 (P1) Incident has been logged

  D. An Event is a recognized, scheduled occurrence of a process

  Correct Answer: B

• Question 186:

  When you need to orchestrate business processes across services with little technical user knowledge, which utility would you use?

  A. Flow Manager

  B. Flow Designer

  C. Flow Editor

  D. Workflow Editor

  E. Workflow Designer

  Correct Answer: C

  Reference: https://docs.servicenow.com/bundle/rome-servicenow-platform/page/product/orchestration/reference/r-orchestration-introduction.html

• Question 187:

  A new service catalog item is being developed, but should only be visible to managers inside the HR Department. What method would you use to fulfill this requirement?

  A. Specify the Dept_Mgr role on the catalog content block

  B. Add the Department Manager group to the catalog item's user criteria

  C. Add the Department Manager group to the catalog item's ACL

  D. Only publish the item in the HR service catalog

  E. Use a Dept_Mgr ACL on the HR service catalog

  Correct Answer: C

• Question 188:

  Which one of the following is NOT a type of Visual Task Board?

  A. Feature

  B. Guided boards

  C. Flexible

  D. Freeform

  Correct Answer: A

  https://docs.servicenow.com/bundle/london-servicenow-platform/page/use/visual-task-boards/reference/r_BoardStructure.html

• Question 189:

  What are three security modules often used by the System Administrator? (Choose three.)

  A. System Properties > Security

  B. Utilities > Migrate Security

  C. System Security > Security

  D. Self-Service > My Access

  E. System Security > Access Control (ACL)

  F. Password Management > Security Questions

  G. System Security > High Security Settings

  Correct Answer: AEG

  Reference: https://docs.servicenow.com/bundle/rome-platform-administration/page/administer/security/reference/r_GeneralSecuritySettings.html

• Question 190:

  Which icon would you double click, to expand and collapse the list of all Applications and Modules?

  

  A. Star

  B. Clock

  C. Application

  D. Funnel

  Correct Answer: C

  Reference: https://docs.servicenow.com/bundle/rome-platform-user-interface/page/administer/navigation-and-ui/task/ui16-navigator-tasks.html