ServiceNow ServiceNow Certifications CSA Questions & Answers

• Question 171:

  On the Reports page, what sections allow you to see which reports are visible to different audiences? (Choose four.)

  A. Group

  B. Department

  C. My reports

  D. Team

  E. Dashboards

  F. Global

  G. Admin

  H. Analytics

  I. All

  J. Company

  Correct Answer: AEFG

  Reference: https://docs.servicenow.com/bundle/rome-now-intelligence/page/use/reporting/task/t_ShareASetting.html

• Question 172:

  On a Form header, what is the three bar icon called?

  A. Pancake icon

  B. Additional Actions or Context Menu

  C. Hamburger icon

  D. Cake icon

  Correct Answer: C

  Reference: https://docs.servicenow.com/bundle/rome-platform-user-interface/page/use/using-forms/concept/c_FormContextMenu.html

• Question 173:

  When creating a global custom table named "abc", what is the table name that is automatically assigned by the platform?

  A. snc_abc

  B. abc

  C. u_abc

  D. sys_abc

  Correct Answer: C

• Question 174:

  What is the difference between a Ul Policy and Data Policy?

  A. Data Policies run only after Ul Policies run successfully

  B. Data Policies run regardless of how data is entered Into ServiceNow, while Ul Policies are used for form interactions

  C. Data Policies can be converted into Ul Policies, but Ul Policies can not be converted into Data Policies

  D. Data Policies run when data is entered through the form, by an Import Set or by web services, while Ul Policies are set only by web services

  Correct Answer: D

• Question 175:

  On a Business Rule, the When setting determines at what point the rule executes. What are the options for specifying that timing?

  A. Before, After, Async, Display

  B. Prior to, Synchronous, on Update

  C. Insert, Update, Delete, Query

  D. Before, Synchronous, Scheduled Job, View

  Correct Answer: A

  Reference: https://docs.servicenow.com/bundle/rome-application-development/page/script/business-rules/reference/r_HowBusinessRulesWork.html

• Question 176:

  What are the three components of a filter condition?

  A. Field. Operator and Value

  B. Condition. Operator, and Value

  C. Field, Condition, and Value

  D. Variable, Field, and Value

  Correct Answer: A

• Question 177:

  ServiceNow contains a resource which provides the following:

  A standard and shared set of service related definitions across ServiceNow products and platform that will enable and support true service level reporting.

  A CMDB framework across our products and platform that will enable and support multiple configuration strategies.

  What resource do these statements describe?

  A. Common Services Data Model (CSDM)

  B. Information Technology Service Management (ITSM)

  C. Configuration Management Database (CMDB)

  D. Information Technology Infrastructure Library (ITIL)

  Correct Answer: A

  Reference: https://www.servicenow.com/content/dam/servicenow-assets/public/en-us/doc-type/resource-center/solution-brief/sbr-servicenow-common-service-data-model.pdf

• Question 178:

  What feature can track the amount of time that a task has been open, to ensure that tasks are completed within an allotted time?

  A. Task Escalation Clock

  B. Service Level Agreements

  C. Inactivity Monitor

  D. Response Time Clock

  E. Business Time Remaining

  Correct Answer: B

• Question 179:

  Two departments (HR Onboarding and Facilities) have come to you, asking for a way for employees to request event room set up services. The requirements are the same for the form and the task routing to the Facilities' assignment group.

  For HR, the item will be used primarily for the Onboarding coordinators, for employee orientation sessions.

  For Facilities, the item will be used for anyone in the company who needs room set up services.

  However, both departments have their own service catalogs. What do you do, to support these requirements?

  A. Create one Catalog Item for HR Event Room Set Up and one for Facilities Event Room Set Up; then publish each to the appropriate Catalog.

  B. Create one Catalog Item for Event Room Set Up; then publish to both Catalogs.

  C. Create one Catalog Item for Event Room Set Up; then publish to the Parent Catalog, which is accessible to both HR and Facilities.

  D. Create one Catalog Item for Event Room Set Up; then use ACLs to control access.

  Correct Answer: C

• Question 180:

  Which of the following is used to categorize, flag, and locate records?

  A. Search

  B. Favorites

  C. Tags

  D. Bookmarks

  Correct Answer: C