ServiceNow ServiceNow Certifications CSA Questions & Answers

• Question 161:

  What is the primary objective of the Display Business Rule?

  A. To monitor fields on a form, and provide feedback

  B. To use a shared g_scratchpad object, which can be sent to the client, as part of the form

  C. To set files to mandatory, hidden, and read-only

  D. To define what happens on a form, when a particular fled changes

  Correct Answer: B

• Question 162:

  Access controls are evaluated in this order:

  1. Match object against table ACL 2, Match the object against field ACL

  Within step 1 above, what order are the table ACLs evaluated?

  A. Specific to general: Table.Field ACL, Parent Table.Field ACL, *.Field ACL

  B. Bottom to top: Table ACL. Table.Field ACL, Parent Table. Field ACL

  C. General to specific: Table ACL, Table.Field ACL, Parent Table, Field ACL

  D. Top to bottom: Wildcard Table ACL, Parent Table ACL, Table ACL

  E. Specific general: Table ACL, Parent Table ACL, Wildcard (*) ACL

  Correct Answer: E

• Question 163:

  What type of query allows you to filter list data using normal words, instead of the condition builder?

  A. Natural Language Query

  B. Alexa Query

  C. Machine Learning Query

  D. Predictive Intelligence Query

  E. Auto-suggest Query

  Correct Answer: A

• Question 164:

  What is used to determine user access to knowledge bases or a knowledge article?

  A. sn_kb_read, sn_article_read

  B. Privacy Settings

  C. Read Access Flag

  D. User Criteria

  Correct Answer: D

  Reference: https://docs.servicenow.com/bundle/rome-servicenow-platform/page/product/knowledge-management/concept/user-access-knowledge.html

• Question 165:

  On the knowledge base record, which tab would you use to define which users are able to write articles to the knowledge base?

  A. Can Read

  B. Can Write

  C. Can Contribute

  D. Can Author

  E. Cannot Author

  Correct Answer: C

• Question 166:

  Which tab on the knowledge base record, would you use to identify the sets of users who are able to read articles in that knowledge base?

  A. Access List

  B. Can Access

  C. Accessible to

  D. Can Read

  Correct Answer: D

  Reference: https://docs.servicenow.com/bundle/rome-servicenow-platform/page/product/knowledge-management/task/t_SelectUserCriteria.html

• Question 167:

  Which data consistency settings can be achieved using UI Policy?

  Choose 3 answers

  A. Setting fields to accept the data with `n' number of characters

  B. Setting fields hidden

  C. Setting fields to accept the data in an expected format

  D. Settings fields read-only

  E. Setting fields mandatory

  Correct Answer: BDE

• Question 168:

  Which testing framework is used to test ServerNew Applications?

  A. Selenium

  B. Test Driven Framework (TDF)

  C. Junit

  D. Automated test Framework (ATF)

  Correct Answer: D

• Question 169:

  What is the definition of a group?

  A. An escalation pod

  B. A department

  C. A collection of users

  D. A collection of subject matter experts

  E. A team of users

  Correct Answer: C

• Question 170:

  When importing data, what happens to imported rows, if no coalesce field is specified?

  A. All rows are rejected from the import, as coalesce field is required.

  B. All rows are treated as new records. No existing records are updated.

  C. Duplicate rows are rejected from the import.

  D. All rows are treated as new records, but errors will be flagged in the import log.

  Correct Answer: D

  Reference: https://developer.servicenow.com/dev.do#!/learn/learning-plans/quebec/new_to_servicenow/app_store_learnv2_importingdata_quebec_coalescing