ServiceNow ServiceNow Certifications CSA Questions & Answers

• Question 131:

  What are the three key tables in an enterprise CMDB? Choose 3 answers.

  A. omadb_rel_ci

  B. sn_emdb

  C. sn_emdb_ci

  D. Ey omdb

  E. sn_emdb_bak

  F. omdb_ci

  G. emdb_bak

  Correct Answer: ADF

• Question 132:

  If users would like to locate and assign a task to themselves in the Platform, What action could they perform from the list view to make the assignment? Choose 2 answers

  A. Select the record using the check box, then select the Person icon

  B. Double click on the Assigned to value, type the name of the user, and select the green check

  C. Select the record using the check box then select the Assign To Me UI action on the List Header

  D. Right click on the Task number and select the Assign to me option in the menu

  E. Select the Task number, and select the Assign to me UI action on the form

  Correct Answer: DE

• Question 133:

  What icon do you use to change the icon and color on a Favorite'?

  A. Star

  B. Triangle

  C. Pencil

  D. Clock

  Correct Answer: C

• Question 134:

  Which SericeNow utility gives a Service Desk agent the ability to trace from a Service having an issue, to see which Cis supporing that service have active issues?

  A. AL Service Dashboard

  B. Cl Health Dashboard

  C. Dependency View

  D. Event Management Homepage

  Correct Answer: B

• Question 135:

  What is the best practice related to using the Default Update Set for moving customizations between instances?

  A. Merge Default update sets before moving between instances

  B. Submit Default update set to application repository

  C. You should not use the Default Update sets for moving between instances

  D. Keep Default update set to maximum of 20 records, for troubleshooting purposes

  Correct Answer: C

  Reference: https://docs.servicenow.com/bundle/rome-application-development/page/build/system-update-sets/reference/default-update-sets.html

• Question 136:

  Which type of scripts run in the browser?

  A. Policies and Client Scripts

  B. Access Contral Scripts

  C. script Include Scripts

  D. Business Rule Scripts

  Correct Answer: A

• Question 137:

  A customer has asked for the following updates to a form:

  1.

  Make Resolution code mandatory, admin state is changed to Resolved.

  2.

  Hide major incident check box, unless logged in user has Major incident Manager role. What type of rules (s) would you use to implement this requirement?

  A. Dictionary Design

  B. Field Limiter

  C. UI Policy

  D. UI Design

  E. Form Constraint

  Correct Answer: CE

• Question 138:

  If a user is on an Incident form and is alerted when they change the value of the Priority field, which type of script executes in the Platform?

  A. A server script

  B. A client script

  C. A fix script

  D. A business rule

  Correct Answer: B

  A client script is a script that runs on the client side, meaning in the user's browser, and can manipulate the user interface or validate user input. A client script can be configured to run when a form is loaded, when a field value changes, or when a form is submitted. In this case, the script runs when the Priority field value changes and alerts the user.

• Question 139:

  The wait time for end users is based on the round-trip between the client and the server. What activities are included in the round-trips?

  A. Request + Response

  B. Save + Update

  C. Write + Read

  D. Submit + Query

  E. Insert + Verify

  Correct Answer: A

  Reference: https://docs.servicenow.com/bundle/rome-application-development/page/script/client-scripts/concept/client-script-best-practices.html

• Question 140:

  ServiceNow contains over 25 different report types. What are some of the types? Choose 5 answers

  A. Pie

  B. Speedometer

  C. Odometer

  D. Thermometer

  E. Horizontal Bar

  F. Semi-Donut

  G. Donut

  Correct Answer: ABEFG