ServiceNow CSA Online Practice Questions and Exam Preparation

ServiceNow CSA Online Questions & Answers

• Question 131:

  What is a key difference between Reporting and Performance Analytics?

  A. Performance Analytics contains snapshots of data taken over time; Reporting shows only the data as it is, at the moment the report is run.
  B. Performance Analytics can show trends; Reports cannot.
  C. Reports can be run on a scheduled basis; Performance Analytics cannot.
  D. Performance Analytics data can be published to Dashboards; Reports cannot.
  E. Performance Analytics shows KPIs; Reporting does not.
  A. Performance Analytics contains snapshots of data taken over time; Reporting shows only the data as it is, at the moment the report is run.

• Question 132:

  A manager wants to view a snapshot of month-end Sales performance data, as compared to Sales targets. In addition, the manager wants to be able to see those monthly numbers trended over time, and

  forecasted into the future. What capability do you suggest for this manager?

  A. Scheduled Reports, a custom snapshot table, and a Trend report
  B. Scheduled Reports and Excel
  C. Scheduled Reports, a custom snapshot table, and a Projection report
  D. Performance Analytics
  E. Key Performance Indicators
  D. Performance Analytics

• Question 133:

  What icon do you use to change the label on a Favorite?

  A. Clock
  B. Hamburger
  C. Pencil
  D. Three dots
  E. Triangle.
  F. Star
  C. Pencil

• Question 134:

  Which path would you take to access the table configuration page from a form?

  A. The Form Context menu > Configure > Table
  B. The Form Context menu > View > Table
  C. The Form Context menu > Configure > Dictionary
  D. The Form Context menu > View > Show Table
  A. The Form Context menu > Configure > Table

• Question 135:

  When importing data from a spreadsheet, which step defines where the incoming data columns will be written in the receiving table?

  A. Field Matching
  B. Load Data
  C. Select Data Source
  D. Schedule Transform
  E. Create Transform Map
  E. Create Transform Map

• Question 136:

  How would you define an Access Control, to allow a user with iti role to have permission to create incident records?

  A. Name: incident:*; Permission: write; Role: itil
  B. Name: incident.Any; Operation: write; Permission: itil
  C. Name: incident.*; Operation: write; Permission: itil
  D. Name: incident.None; Permission: create; Role: itil
  E. Name: incident.None; Operation: create; Role: itil
  E. Name: incident.None; Operation: create; Role: itil

• Question 137:

  What are the steps to retrieve an Update Set?

  A. Verify Update Set is Complete, Retrieve, Preview, Apply
  B. Verify Update Set is Complete, Test Connection, Apply
  C. Verify Update Set is Complete, Test Connection, Commit
  D. Verify Update Set is Complete, Retrieve, Preview, Commit
  D. Verify Update Set is Complete, Retrieve, Preview, Commit

• Question 138:

  While showing a customer their incident form, they ask to change the Priority field title to display their internal terminology PValue. How would you do that? Choose 2 answers

  A. Right click on Priority and select Configure Dictionary
  B. Right click on Priority and select Configure Display Settings
  C. Right click on Priority and select Configure Label
  D. Right click on Priority and select Configure Column
  A. Right click on Priority and select Configure Dictionary
  C. Right click on Priority and select Configure Label

• Question 139:

  Reports can be created from which different places in the platform? (Choose two.)

  A. List column heading
  B. Metrics module
  C. Statistics module
  D. View / Run module
  A. List column heading
  D. View / Run module

• Question 140:

  A new employee joins the IT deployment and needs to perform work assigned to Network and Hardware groups. How would you set up their access?

  Choose 3 answers

  A. Add User Account to itll group
  B. Add User Account to ACL
  C. Add User Account to network group
  D. Add User Account to IT Knowledgebase
  E. Create User Account
  F. Add User Account to Hardware group
  C. Add User Account to network group
  E. Create User Account
  F. Add User Account to Hardware group