ServiceNow ServiceNow Certifications CSA Questions & Answers

• Question 151:

  You are asked to create an option in the Service Catalog, which will allow a user to click Get Help and describe the issue they are having. These forms should create incident records, which are automatically routed to the Service Desk. Which method would you use?

  A. Create Record Producer

  B. Create Catalog Item

  C. Create Order Guide

  D. Create Content Item

  Correct Answer: A

  Reference: https://docs.servicenow.com/bundle/orlando-it-service-management/page/product/service-catalog-management/concept/request-fulfillment.html

• Question 152:

  The testing team needs to be able to perform activities in the test instance, as though they are a member of the Service Desk group. What role would they need to be able to switch between user accounts, without logging out and back in?

  A. service_desk

  B. impersonator

  C. admin

  D. incognito

  Correct Answer: B

  The impersonator role allows a user to switch to another user account and act as that user without logging out and back in. This can be useful for testing purposes or for providing support to other users

• Question 153:

  Access Control rules are applied to a specific table, like the Incident table. What is the object name for a rule that applies to the entire Incident table (all rows and fields)?

  A. incident .*

  B. incident.all

  C. incident .!

  D. incident.None

  Correct Answer: A

  The object name for a rule that applies to the entire Incident table is incident .* , which means any field on the incident table. The other options are not valid object names for access control rules.

• Question 154:

  Which ServiceNow utility provides a modern interactive graphical interface to visualize configuration items and their relationship?

  A. CSDM Schema

  B. Business Service Map

  C. Dependency View

  D. CI Class Map

  Correct Answer: D

• Question 155:

  A customer requests the following data quality measures be added:

  1.

  Incident numbers should be read-only on all lists and forms, for all users.

  2.

  Short Description field should be mandatory, on all records, across all applications, on insert. Which type of policy would you use to meet this requirement?

  A. Data policy

  B. Dictionary Design Policy

  C. Data Quality Policy

  D. Field Criteria Policy

  Correct Answer: A

• Question 156:

  What type of field has a drop down list, from which you can pick from pre-defined options?

  A. Choice

  B. Picker

  C. Drop down

  D. Option

  Correct Answer: A

  Reference: https://support.servicenow.com/kb?id=kb_article_viewandsysparm_article=KB0538947

• Question 157:

  Which element is used to track items not saved with a field, in a record?

  A. Sidebar

  B. List Editor

  C. Activity formatter

  D. Dictionary

  Correct Answer: C

  The activity formatter provides an easy way to track items not saved with a field in the record, such as journal fields like comments and work notes

• Question 158:

  What is the most common role that has access to almost all platform features, functions, and data?

  A. Security Admin [security_admin]

  B. Sys Admin [sys_admin]

  C. Admin [sn_admin]

  D. System Administrator [admin]

  E. Base Admin [base_admin]

  Correct Answer: C

  Reference: https://developer.servicenow.com/dev.do#!/guides/quebec/now-platform/glossary/developer-glossary

• Question 159:

  You are looking at a list of Active incidents. You want to exclude incidents with the state of Resolved. How might you do that?

  A. On the list of records, locate the right-click on the Resolved value, select Exclude.

  B. Click Funnel icon, click AND, Select Resolved, is Not State click Run

  C. On state column title, right-click, select Filter Out > Resolved

  D. On Search, select State, type not Resolved, press enter

  E. On the list of records, locate and right-click on the Resolved value, select Filter Out

  Correct Answer: E

• Question 160:

  What instance resource allows you to access guided tours, information about actions, and instructions an how to use inputs and outputs in your flaw?

  A. Community

  B. Help Panel (question mark icon)

  C. Docs

  D. Wiki

  Correct Answer: B