ServiceNow ServiceNow Certifications CSA Questions & Answers

• Question 121:

  You have heard about a new application released by SericeNow, You want to try it out, to-see if it might be useful for your company's ServiceNow implementation. What would be the best way to get hands-on experience with the new application?

  A. Check the latest release notes at docs.servicenow.com.

  B. Activate the application plug in, on your personal dev instance.

  C. Search the wiki for the sales demo request form,

  D. Activate the application plug in, on your company's production instance.

  Correct Answer: B

• Question 122:

  On a form, which type of Geld has this icon which can be clicked, 10 S00 a preview of the associated record?

  

  A. Drilkdown

  B. Lookup

  C. Quickview

  D. Preview

  E. Snapshot

  F. Reference:

  Correct Answer: F

• Question 123:

  What are advantages of using spokes for integrations? Choose 3 answers

  A. Reduces the need for code

  B. Features scale and control mechanisms

  C. Free spokes are available in the ServiceNow Store

  D. Ensures discoverability and reuse

  E. Automated event management

  Correct Answer: ADE

• Question 124:

  A customer wants to be able to identify and track components of their infrastructure that support their ecommerce service. What ServiceNow products could support this requirement? Choose 3 answers

  A. Performance Analytics

  B. Configuration Management (CMDB)

  C. Financial Management

  D. Discovery

  E. Service Mapping

  Correct Answer: BDE

  Configuration Management (CMDB) is a product that allows users to identify and track components of their infrastructure, such as servers, applications, databases, networks, and devices, and their relationships. CMDB provides a single source of truth for IT assets and services, and supports IT service management processes. Discovery is a product that automatically scans the network and populates the CMDB with the discovered infrastructure components and their attributes. Discovery uses probes, sensors, and patterns to identify and classify IT assets, and updates the CMDB with any changes. Service Mapping is a product that creates a top-down view of the infrastructure components that support a specific business service, such as ecommerce. Service Mapping uses discovery data and application traffic analysis to map the dependencies and relationships between IT assets and services, and displays them in a graphical interface

• Question 125:

  What is the result of the order in which access controls are evaluated?

  A. Ensures user has access to the fields in a table, before considering their access to the table

  B. Ensures user can get to work as quickly as possible

  C. Ensures user has access to the application, before evaluating access to a module within the application

  D. Ensures user has access to a table, before evaluating access to a field in the table

  Correct Answer: D

  Reference: https://support.servicenow.com/kb?id=kb_article_viewandsysparm_article=KB0541355

• Question 126:

  Which statement correctly describes the differences between a Client Script and a Business Rule?

  A. A Client Script executes before a record is loaded and a Business Rule executes after a record is loaded

  B. A Client Script executes on the server and a Business Rule executes on the client

  C. A Client Script executes on the client and a Business Rule executes on the server

  D. A Client Script executes before a record is loaded and a Business Rule executes after a record is updated

  Correct Answer: C

• Question 127:

  What feature do you use to specify which users are able to access a Service Catalog Item?

  A. Can Read Role

  B. Catalog User Role

  C. Can Order Tab

  D. User Criteria

  Correct Answer: D

  Reference: https://docs.servicenow.com/bundle/rome-servicenow-platform/page/product/service-catalog-management/task/t_AppUserCritItemsCat.html

• Question 128:

  When adding a related list to a form, you choose the related list from the list callector,

  What is an example of a related list you might see on the list collector? Choose 3 answers:

  A. Release Phase==Parent

  B. Catalog Task->Parent

  C. HR Case-=Parent

  D. Problem==Parent

  E. Outage->Task number

  Correct Answer: BCE

• Question 129:

  What capability allows users to create dashboards with widgets to visualize data over time in order to identify areas of improvement?

  A. Analytics Reports

  B. Performance Analytics

  C. Scheduled Reports

  D. Reporting

  Correct Answer: B

• Question 130:

  What action will allow you to personalize layouts of columns in a list?

  A. Click Gear icon > Personalize window options > Select the appropriate columns

  B. Select the column to be personalized > Click Edit icon (Penal) > Choose me options to personage

  C. Context Menu > View > Personalize

  D. Select the column to be personalized and right at the header > Choose the options to personalize

  Correct Answer: A