ServiceNow CSA Online Practice Questions and Exam Preparation

ServiceNow CSA Online Questions & Answers

• Question 121:

  You have heard about a new application released by ServiceNow.

  You want to try it out, to see if it might be useful for your company's ServiceNow implementation.

  What would be the best way to get hands-on experience with the new application?

  A. Search the wiki for the sales demo request form.
  B. Check the latest release notes at docs servicenow.com.
  C. Install the application plugin, on your personal dev instance.
  D. Install the application plugin, on your company's production instance.
  C. Install the application plugin, on your personal dev instance.

• Question 122:

  You are asked to create an option in the Service Catalog, which will allow a user to click Get Help and describe the issue they are having. These forms should create incident records, which are automatically routed to the Service Desk. Which method would you use?

  A. Create Record Producer
  B. Create Catalog Item
  C. Create Order Guide
  D. Create Content Item
  A. Create Record Producer

• Question 123:

  Which section of the ServiceNow UI allows you to perform a global search?

  A. Application Navigator
  B. Banner frame
  C. List pane
  D. Content frame
  B. Banner frame

• Question 124:

  A group is stored in which table?

  A. Group[user group]
  B. Group[sys_user]
  C. Group[sys_user_group]
  D. Group[sys_user_group_profile]
  C. Group[sys_user_group]

• Question 125:

  What table acts as a staging area for records imported from a data source?

  A. Transform Table
  B. Staging Table
  C. Import Set Row Table
  D. Temp Table
  C. Import Set Row Table

• Question 126:

  What Is the purpose of the Fitter navigator In the Application Navigator?

  A. Filter applications in order of use
  B. Quickly navigate to applications and modules
  C. Collapse and expand applications
  D. List applications In order of Top Requests
  B. Quickly navigate to applications and modules

• Question 127:

  Which one of the following describes the primary operations performed against tables in the Service Now platform?

  A. Create, Rate, Update, Delete
  B. Create, Read, Upload, Delete
  C. Create, Read, Write, Delete
  D. Capture, Rate, Write, Develop
  C. Create, Read, Write, Delete

• Question 128:

  Which roles are required to configure the form layout using Table Builder? (Choose 2 answers)

  A. personalize_form
  B. app_engine_admin
  C. admin
  D. read_only_user
  E. support_specialist
  A. personalize_form
  C. admin

• Question 129:

  Which technique is used to get information from a series of referenced fields from different tables?

  A. Table-Walking
  B. Sys_ID Pulling
  C. Dot-Walking
  D. Record-Hopping
  C. Dot-Walking

• Question 130:

  Which Security Center feature helps resolve platform-related security issues and misconfigurations?

  A. Security scanner
  B. Best practices
  C. Security hardening
  D. Customer actions
  C. Security hardening