ServiceNow ServiceNow Certifications CSA Questions & Answers

• Question 111:

  What access does a user need to be able to import articles to a knowledge base?

  A. sn_knowledge_import

  B. sn_knowledge contribute

  C. Can contribute

  D. Can import

  Correct Answer: C

• Question 112:

  When importing spreadsheet data into ServiceNow, in which step does the data get written to the receiving table?

  A. Run Transform

  B. Run Import

  C. Import Dataset

  D. Execute Transform

  E. Schedule Transform

  Correct Answer: D

  Reference: https://docs.servicenow.com/bundle/paris-platform-administration/page/script/server-scripting/task/t_CreatingAFieldMap.html

• Question 113:

  Which tables are children of the Task table and come with the base system?

  Choose 3 answers

  A. Incident

  B. Problem

  C. Change Request

  D. Config

  E. Dictionary

  F. cmdb

  Correct Answer: ABC

  The Task table is a base table in ServiceNow, which means it is not extended from any other table. However, other tables can extend the Task table to inherit its fields and functionalities. Incident, Problem, and Change Request are all child tables of the Task table, meaning they inherit the fields and functionalities of the Task table and add their own specific fields and functionalities.

• Question 114:

  What Service Catalog feature do you use to organize items into logical groups?

  A. Variable sets

  B. Catalog items

  C. Sections

  D. Categories

  Correct Answer: A

• Question 115:

  To apply a UI Policy to all views, which field should be set to true in its definition record?

  A. Inherit

  B. Reverse if false

  C. On lowed

  D. Global

  Correct Answer: A

• Question 116:

  An IT user calls the service desk because they need to work on task records. All they can see is Self Service on their homepage when they login to the

  ServiceNow instance. What issue could explain this?

  Choose 2 answers

  A. Their user account failed LDAP authentication

  B. Their user account is not logged in properly

  C. Their user account was not approved by their manager

  D. Their user account does not have itil role

  E. Their user account does not belong to any groups, which contain the itil role

  Correct Answer: AC

• Question 117:

  The Employee On-boarding team has asked for a way for managers to order computers, monitors, business Cards, and cell phones for new employees. How would you proceed to meet this requirement?

  A. Create Record Producer

  B. Create Order Guide

  C. Create Requested Item

  D. Create On-boarding Bot

  Correct Answer: B

• Question 118:

  Which component of a table contains a piece of data for one record?

  A. Factor

  B. Field

  C. Datapoint

  D. Element

  E. Item

  Correct Answer: B

  Reference: https://docs.servicenow.com/bundle/rome-platform-administration/page/administer/managing-data/concept/c_DataDictionaryTables.html

• Question 119:

  Which set of steps is used to import spreadsheet data into a ServiceNow table?

  A. Load Data, Create Transform Map, Run Transform

  B. Select Import Set, Select Transform Map, Run Transform

  C. Select Data Source, Schedule Transform

  D. Define Data Source, Select Transform Map, Run Transform

  Correct Answer: A

• Question 120:

  Farm a form, what would you click, to modify the order of the fields on the form? Choose 2 answers

  A. Context Menu > Configure > Form Layout

  B. Context Menu > Form > Layout

  C. Right click on header > Configure > Form Design

  D. Context Menu > Configure > Form Designer

  E. Right click on header > Configure > UX Dashboard

  Correct Answer: AC