The headphones alliance wish to engage with their customers in a whole new way and at Dreamforce they saw Communities in action. They have identified that they have a lot of great content but what to make sure that articles and discussions are grouped logically so that it is easy to find, post questions and navigate the site. What Communities feature would you recommend to use?
A. Data Categories
B. Topics
C. Chatter Groups
D. Article Groups
E. Knowledge Groups
Universal Containers wish to set up an easy to configure and maintain App Launcher with Single Sign On
Capabilities.
Which Salesforce Community template would you recommended to best achieve this?
A. Aloha
B. Napili
C. Kokua
D. Koa
E. None of the above
Company X has created a community and wishes to change the branding to match their website. Which 3 actions could they take? (Choose 3)
A. Import the company logo and a custom color palette will be generated
B. Use custom CSS
C. Link to an external website and the CSS will be automatically generated
D. Use HEX values within the color swatch
Universal Containers launched their Community built on the Napili template. They would like to update the Community with Live Agent support and additional menu option for Assets. What is the most efficient way for a Salesforce Admin to roll out the new features?
A. Deactivate the Community to make changes to the Community and reactivate with changes after testing in a Sandbox
B. Build a new Community with required features after testing in a Sandbox and deactivate the existing Community
C. Make changes to the existing Community after testing in a Sandbox and publish the Community when the changes are ready for customers.
D. Create new Community profiles with the modified features and assign them to customers when the Community is ready for customers.
What are two advantages of setting up a custom domain for a Community? (Choose 2)
A. Better compatibility with DNS servers around the globe
B. Better security at domain name registrars
C. Better Search Engine Optimization
D. Better company branding
Northern Trail Outfitters is launching a Community with the following requirements:
Branding requirement is limited to the company logo.
Community should be available on desktop.
Mobile responsive is not needed.
Community users should have access to reports and dashboards.
Community users should be able to view their invoices, which are saved as external objects in Salesforce.
Which template should the Salesforce Admin use to build this Community?
A. Salesforce Tabs + Visualforce Template
B. Aloha Template
C. Kokua Template
D. Napili Template
Universal Containers rolled out a Community in the Customer Service Napili template for their employees.
The CEO has the following requirements:
All employees can participate in discussions within the Community. .
Create a Chatter group for corporate announcements where all employees can participate and comment. .
The posts in this group should be visible in the feed of all employees.
How should the Salesforce Admin accomplish this task? Choose one answer
A. Create a Chatter group in the internal org and create a trigger to make the posts visible to everyone
B. Create a Chatter group in the Community and include all employees
C. Create a Chatter group in the internal Salesforce org and include all employees
D. Create a post on a custom object, Announcements that all employees follow
You have heard that one way to maximize your Community Engagement level is to leverage Community
Reputation.
After having a coffee and a biscuit you think this is a brilliant idea for your community and want to enable it
right away, where do you navigate to?
A. Setup >> Community Settings > Enable Setup and Display of Reputation Levels
B. Setup >> All Communities > Builder > Administration > Preferences > Enable Setup and Display of Reputation Levels
C. Setup >> All Communities > Builder > Reputation > Enable Setup and Display of Reputation Levels
D. Setup >> All Communities > Manage > Administration > Preferences > Enable Setup and Display of Reputation Levels
How is visibility to Articles Types controlled for Community Members?
A. Community Settings
B. User Record
C. Community Manager
D. Profile
E. All Articles Types within the shared data categories and visible to Community Members.
Which is currently not a valid prebuilt Social Signon Authentication provider?
A. GitHub
B. LinkedIn
C. Facebook
D. Janrain
E. Google
F. Box
G. Twitter
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