Salesforce CRT-271 Online Practice Questions and Exam Preparation

Salesforce CRT-271 Online Questions & Answers

• Question 91:

  Northern Trail Outfitters recently launched a community for its B2Bcustomers and partners. The community uses a restrictive sharing model and prevents user collaboration. The VP of Support wants to measure user adoption and engagement.

  What should the Consultant recommend to meet the requirement?

  A. Use Google Analyticsand the Salesforce Community Page Optimizer.
  B. Leverage standard Community Cloud and Chatter reports.
  C. Create custom reports and share key metrics using a dashboard.
  D. Download and install the Community Management package.
  A. Use Google Analyticsand the Salesforce Community Page Optimizer.

• Question 92:

  Universal Containers needs a Community for distributors who manage their sales with the following requirements: ?Each distributor has multiple users. ?Users within the same distributor should be able to talk with each other. ?Users should NOT be able to talk with users from other distributors. ?The Knowledge articles and other Community features should be the same for all distributors. Flow should the Salesforce Admin meet these requirements?

  A. Create Sharing groups to share users within a distributor. Allow ions, keeping the OWD for Users as private
  B. Create a separate Communityfor each distributor. Allow members to talk within the Community and enable the Community user visibility
  C. Enable the Portal user visibility and disable the Community user visibility under Sharing settings. Keep OWD for Users as private for external users
  D. Reate a Sharing set to share the users within a distributor in the Community. Allow ions, keeping the OWD for Users as private
  C. Enable the Portal user visibility and disable the Community user visibility under Sharing settings. Keep OWD for Users as private for external users

• Question 93:

  One of the features of Salesforce Communities is being able tonest Topics (i.e. Level 1 (parent), Level 2, Level 3) what is the maximum number of topics you are able to create for each level?

  A. Level 1 = 25, Level 2 = 15, Level 3 = 10
  B. Level 1 = 20, Level 2 = 20, Level 3 = 20
  C. Level 1 = 10, Level 2 = 15, Level 3= 20
  D. Level 1 = 25, Level 2 = 10, Level 3 = 10
  E. Level 1 = 35, Level 2 = 10, Level 3 = 15
  D. Level 1 = 25, Level 2 = 10, Level 3 = 10

• Question 94:

  A coffee company plans to build a Community for franchisees, growers, and consumers. Growers want to keep updatedon research and development initiatives and recommendations. Franchisees need to see MDF (marketing development

  funds) statistics when they first log in. The marketing department wants to show the latest trends and corresponding products to consumers.

  What should the Community Cloud consultant use to personalize content based on the Community member persona?

  Select one or more of the following:

  A. Visualforce Pages
  B. Content Management
  C. Custom Lightning Components
  D. Audience Targeting
  B. Content Management

• Question 95:

  Universal Containers sets up and publishes a Community. What three things should a Salesforce Admin do to log into the Community and validate the Community features? Choose 3 answers

  A. Select a Customer user record and select the Login option.
  B. Choose Login to the Community as a user from the contact record in Salesforce.
  C. Select the Community from the App Launcher as an internal user.
  D. Log in as a customer to the Community with a Test customer login.
  E. Preview the Community as a specific Community user in the preview mode of the Community builder.
  B. Choose Login to the Community as a user from the contact record in Salesforce.
  C. Select the Community from the App Launcher as an internal user.
  D. Log in as a customer to the Community with a Test customer login.

• Question 96:

  Universal Containers needs to add their own logo to the Community login page. What is the most efficient way for the Salesforce Admin to accomplish this?

  A. Upload the logo as an externally available Document and include it in the login page
  B. Add the logo to the Login and Registration setup page in Community Management
  C. Override the default Community login page to a custom login page with the logo
  D. Use URL redirect to redirect users to a custom login page with the logo
  B. Add the logo to the Login and Registration setup page in Community Management

• Question 97:

  Universal Container's Community Manager wants to better measure the Community adoption and engagement. What is the recommended approach?

  A. Use Google Analytics to generate the adoption report
  B. Install the Salesforce Community Management AppExchange package
  C. Install theWave dashboards for Communities
  D. Use Data Loader to download the user data to generate a pivot table in Excel
  B. Install the Salesforce Community Management AppExchange package

• Question 98:

  Universal Containers builds a Customer Community on the Napili template. They add a record list component to the right column of the home page. This component needs to show customers their five most recent cases. They already created a 'My Cases' list view. How should a Salesforce Admin set the record list component properties?

  A. Usethe Case object with compact layout, return five records, and use the 'My Cases' list view
  B. Use the Case object with full layout, return five records, and use the 'My Cases' list view
  C. Use the 'My Cases' list view with compact layout, return five records, and disable public access
  D. Use the Case object, return five records, use the 'My Cases' list view, and disable public access
  D. Use the Case object, return five records, use the 'My Cases' list view, and disable public access

• Question 99:

  Universal Containers builds a Community with public access to Knowledge Articles and QandA. The developer builds a Visualforce page that shows Known Issues ontheir products. The developer uses a custom Object to Store Known Issues with an org-wide default sharing setting to Public Read/Write. unauthenticated users receive an error message when they try to load the page. What should the Salesforce Admin do totroubleshoot this issue?

  A. Enable "Public can access the community" checkbox under General Settings in Community Builder.
  B. Add the Guest User profile to the members in Community Management.
  C. Go to the Guest User profile and give to the Visualforce page.
  D. Change the org-wide default sharing to Public Full Access.
  C. Go to the Guest User profile and give to the Visualforce page.

• Question 100:

  What are three ways you can maximize engagement within your SalesforceCommunity?

  A. Ompany Branding and a Custom Domain
  B. Reputation Points and Levels
  C. Frequent Promotions
  D. Establish Etiquette Rules
  E. Measure Community Success
  B. Reputation Points and Levels
  D. Establish Etiquette Rules
  E. Measure Community Success