Salesforce CRT-271 Online Practice Questions and Exam Preparation

Salesforce CRT-271 Online Questions & Answers

• Question 281:

  Universal containers has knowledge articles visible in their customer community for all users. The salesforce Admin creates and publishes a new article, but the article is NOT visible. What should the Salesforce Admin do to make this article visible in the Community?

  A. Create the article in the Community Management console
  B. Publish the Community so the changes take effect
  C. Add a Featured Topic in the Community Management console
  D. Select the Customer Channel in article setup
  B. Publish the Community so the changes take effect

• Question 282:

  As part of its recent efforts to improve brand recognition, Universal Containers had upgraded all of its Communities to use Lightning templates. The next step will be to unify the branding across all of these Communities. What is an efficient way to accomplish this?

  Select one or more of the following:

  A. Use a shared Bootstrap CSS filein all of the Communities
  B. Ensure that all Communities are only using standard Lighting Components
  C. Create a standard theme that is used in all of the Communities
  D. Ensure that all Community managers use the same CSS standards in all pages
  C. Create a standard theme that is used in all of the Communities

• Question 283:

  Universal Containers (UC) is migrating from a legacy portal to a new Community. UC needs to stand up the new Community immediately where users can ask questions and provide answers. Which Community template should the Community Cloud consultant recommend?

  Select one or more of the following:

  A. Partner Central
  B. Salesforce Tabs + Visualforce
  C. Customer Service
  D. Customer Account Portal
  C. Customer Service

• Question 284:

  Universal Containers wants to launch a Community where customers can complete a registration form to gain access to the Community. How should a Salesforce Admin add this capability to the Community? Choose one answer

  A. Implement a Web-to-case form to capture user details and use case details to create a Community user
  B. Create a publically accessible custom page with the registration details and add a link to the Community login page
  C. Use the registration form in the company website and allow users to register
  D. Enable the option Allow External Users to Self-register in the Community Management page
  D. Enable the option Allow External Users to Self-register in the Community Management page

• Question 285:

  Northern Trail Outfitters has a Customer Community for viewing discussions and Knowledge articles. The Customer Support team needs to add custom fields on articles for internal comments and additional references. What is the most efficient way for the Salesforce Admin to hide the custom fields from customers? Choose one answer

  A. Create separate articles without these custom fields for the Customer channel and include in the Community
  B. Update the customer profile by removing access to these custom fields on all article types
  C. Override the article detail page with a custom Visualforce page and hide these custom fields for customers
  D. Modify the article detail page with custom Lightning Components that hide these custom fields
  B. Update the customer profile by removing access to these custom fields on all article types