Salesforce CRT-271 Online Practice Questions and Exam Preparation

Salesforce CRT-271 Online Questions & Answers

• Question 11:

  What features are you able to take advantage of in the Topic Management section of the Community Manager?

  A. Create, Merge, Rename and Delete Topics
  B. Define Knowledge Articles that will be displayed against each topic
  C. Assign Featured and Navigational Topics
  D. Assign Featured Topics Only
  E. Assign Navigational Topics Only
  A. Create, Merge, Rename and Delete Topics

• Question 12:

  Universal Containers builds a Community to expose Leads and Opportunities to their resellers. They have a team Of Channel Managers who manage the partneraccounts. Universal Containers wants each Channel Manager to be able to:

  1. Grant Or remove employees access to the partner account.

  2. Specify the access level (Read, Read-Write).

  3. Add or remove a group of employees to the partner account.

  4. Manage their Own group Of employees.

  How should the Salesforce Admin fulfill this requirement?

  A. Leverage manual shares.
  B. Leverage Account Teams.
  C. Leverage public groups.
  D. Leverage sharing rules.
  B. Leverage Account Teams.

• Question 13:

  A Salesforce Admin needs to enable public access, such that Community collaboration features are accessible to guest users. How should the Salesforce Admin perform this task?

  A. Create public-free web pages and use Community only for authenticated users.
  B. Create Force.com sites and update guest user login access.
  C. Allow users to access the Community with guest user login credentials.
  D. Enable "Public can access the community" checkbox under General Settings in Community Builder.
  B. Create Force.com sites and update guest user login access.

• Question 14:

  Northern Trail Outfitters launches a Community using the Customer Service Template. Community members report that they do NOT have a menu option to navigate to see their work orders. The Salesforce Admin has validated the following on the Community user profile: ?users Profile has Read Access on the Work Orders Object ?Users Profile hasa tab visible for Work Orders Object should the Salesforce Admin do to troubleshoot this issue?

  A. Verify that the Work Order tab is under the Selected tab in Community Settings Setup.
  B. Verify that the Navigation Menu in Community Builder has "Type: Salesforce Object" and "Object Type: Work Order"
  C. Verify that the Navigation Menu in Community Management has "Type: Salesforce Object" and "Object Type: Work"
  D. Verify that the Work Order tab is under the Selected tab in Community Management.
  B. Verify that the Navigation Menu in Community Builder has "Type: Salesforce Object" and "Object Type: Work Order"

• Question 15:

  Universal Containers has created a new LightningCommunity in the sandbox using the partner central template. The partner Community is built using standard Lightning components, custom Lightning components, and object pages. What should the admin use to migrate changes from sandbox to production?

  Select one or more of the following:

  A. Metadata AP
  B. Force.com IDE
  C. Templateexport
  D. Change sets
  D. Change sets

• Question 16:

  Universal Containers is launching a Community with the followingrequirements:

  1. Branding requirement is limited to logo and font.

  2. Configurable Navigation with the option to navigate to custom objects and records.

  3. Access to articles is limited per Date Category Visibility.

  Which template should the Salesforce Admin use to build this Community that will natively support these capabilities?

  A. Kokua
  B. Koa
  C. Customer Service (Napili)
  D. Aloha
  C. Customer Service (Napili)

• Question 17:

  Northern Trail Outfitters has recentlylaunched a partner program to increase sales. The VP of Sales has the following goals:

  1. Drive more revenue from sales channels

  2. Allow channel partners to provide service to buyers

  3. Get deal visibility in real time

  Which option should Northern Trail Outfitters consider to meet these requirements?

  Select one or more of the following:

  A. Guided selling for Community Cloud
  B. CPQ for Community Cloud
  C. Direct pricing for Community Cloud
  D. Sales channels the Community Cloud
  B. CPQ for Community Cloud

• Question 18:

  Your organisation wishes to create a Partner Community which has the potential very quickly grow in user count, how many users should you plan to limit your community toavoid performance degradation?

  A. 5,000,000
  B. 10,000,000
  C. 2,000,000
  D. 1,000,000
  E. 50,000,000
  D. 1,000,000

• Question 19:

  Universal Containers uses Community to grant business customers secure access to accounts, orders, and invoices. Allcustomers are on a Customer Community License. Universal Containers plans to launch a project management module with the following requirements:?Leverage Chatter for collaboration.?Private project collaboration between the customer and Universal Containers.?Leverage documents, tasks, and events in the project space.?Customers can only see and access their projects. What is the most efficient way for the Salesforce Admin to fulfil these requirements?

  A. Create unlisted groups and add project records to the group
  B. Add private groups and add project records to the group
  C. Build a custom Visualforce project space and control access through sharing
  D. Use custom objects, record feeds, and control access through sharing
  B. Add private groups and add project records to the group

• Question 20:

  Universal Containers recently rolled out a Community to its partners. The internal sales team has the following requirements:

  1. Ability to supportthe addition of 50 new partners every month.

  2. Ability to pass leads to the partners.

  3. Continue to have access to the leads after transfer to a partner.

  4. Access to the Opportunity when the partner converts the lead.

  5. Leads should be visible to only the partnerwho is working on the lead.

  Which sharing option should the Salesforce Administrator choose to meet the requirement for internal users?

  A. Allow partner users to manually share the Leads and Opportunities with internal users.
  B. Use Sharing Sets to share Leads and Opportunities so internal users can automatically access those records.
  C. Set OWD (Organization-Wide Default) to Private, create a sharing rule for Leads and Opportunities, and implement the Lead Inbox component.
  D. Create Lead and OpportunitySharing Rules that share those records to a public group of partner users.
  C. Set OWD (Organization-Wide Default) to Private, create a sharing rule for Leads and Opportunities, and implement the Lead Inbox component.