Salesforce Salesforce Consultant CRT-271 Questions & Answers

• Question 11:

  Universal Containers is launching a support Community with the following requirements:

  The Community will be launched on the existing Salesforce org leveraged by the internal support team.

  The Napili template must be used.

  The following support channels need to be provided on the Community: Live Chat, Click to Call, and Case

  Creation Form.

  They have 50 Salesforce Live Agent Licenses provisioned in their org.

  Which two actions should the Salesforce Admin take to meet these requirements? (Choose 2)

  A. Enable Live Agent in Community Settings

  B. Add a custom Live Agent Lightning component

  C. Set up Live Agent in Community Management

  D. Configure Live Agent in the Salesforce org

  Correct Answer: AD

• Question 12:

  Universal Containers needs to add their own logo to the Community login page. What is the most efficient way for the Salesforce Admin to accomplish this?

  A. Upload the logo as an externally available Document and include it in the login page

  B. Add the logo to the Login and Registration setup page in Community Management

  C. Override the default Community login page to a custom login page with the logo

  D. Use URL redirect to redirect users to a custom login page with the logo

  Correct Answer: B

• Question 13:

  Northern Trail Outfitters launches a Community using the Napili template. Community members report that

  they do NOT have a menu option to navigate to see their invoices. The Salesforce Admin has validated the

  following on the Community user profile:

  Users Profile has Read Access on the Invoice Object .

  Users Profile has a tab visible for Invoice Object.

  What should the Salesforce Admin do to troubleshoot this issue?

  A. Verify that the Navigation Menu in Community Builder has 'Type: Salesforce Object' and 'Object Type: Invoices.'

  B. Verify that the Navigation Menu in Community Management has 'Type: Salesforce Object' and 'Object Type: Invoices.'

  C. Verify that the Invoices tab is under the Selected tab in Community Management

  D. Verify that the Invoices tab is under the Selected tab in Community Settings Setup

  Correct Answer: B

• Question 14:

  Sushi Lovers Australia have recently launched their Customer Community and whilst their Community is active, the Profiles have been assigned and the Customers have been enabled for access, no one has received a Welcome email, why might this happen?

  A. The assigned community user profile does not have Send Email Messages enabled

  B. There is a heavy load on Salesforce's SMTP servers and there is a delay in the Welcome Email being sent out

  C. The Community Manager forgot to enable 'Welcome Emails'

  D. The Guest Profile does not have Send Email Messages enabled

  Correct Answer: C

• Question 15:

  Universal Containers creates a Community for their partners. Members of the Community should not be able to participate in discussions with other members. However, users from the same partner should be able to hold discussions amongst themselves. How should the Salesforce Admin meet this requirement?

  A. Deselect Community User Visibility under Sharing Settings

  B. Update the Internal User record to Private under Sharing Settings

  C. Create a sharing group for partner accounts under Sharing Settings

  D. Turn off Portal User Visibility under Sharing Settings

  Correct Answer: A

• Question 16:

  Universal Containers is setting up their moderation settings on their Community. They have developed 7585 keywords to monitor. What is the minimum number of keyword lists needed to accommodate all 7585 keywords?

  A. 5

  B. 2

  C. 4

  D. 33

  Correct Answer: C

• Question 17:

  Northern Trail Outfitters wants to launch their Community with the following requirements:

  Enable ions.

  Use Reputation for gamification.

  View the Trending Articles. Optimized for mobile.

  Which two requirements will the Salesforce Admin be able to accomplish with the Koa template? (Choose

  2)

  A. Use Reputation for gamification

  B. View the Trending Articles

  C. Enable ions

  D. Optimized for mobile

  Correct Answer: CD

• Question 18:

  Universal Containers needs to enhance the customer experience by providing a capability to support French and Italian languages to their Community guest users. Their Community is built using the Napili template. What two things should a Salesforce Admin do to accomplish this requirement? (Choose 2)

  A. Add French and Italian languages to the Community using the Community Builder Page Editor

  B. Add French and Italian languages to the Community using Site.com configuration

  C. Add the Language Picker Component to make French and Italian available on the Community Pages

  D. Add French and Italian to Language Settings under Admin Setup

  Correct Answer: AB

• Question 19:

  Universal Containers launches a Partner Community for their resellers who have access to Leads,

  Opportunities, and Dashboards. Universal Containers has the following requirements to support their

  partners during the sales cycle:

  Universal Containers can engage with partners during the Sales cycle.

  Universal Containers can have internal ions NOT visible to partners.

  The Channel Manager can bring any Universal Containers employee to the ion.

  Universal Containers employees may or may NOT have access to the Partner Community.

  How should a Salesforce Admin fulfill those requirements?

  A. Leverage Opportunity feed and manual shares for access control

  B. Leverage unlisted groups and record sharing for access control

  C. Leverage private groups and record sharing for access control

  D. Leverage Opportunity feed and group record layout for access control

  Correct Answer: C

• Question 20:

  Your company has asked you to leverage Salesforce for their new customer community and wish to ensure that it is mobile ready which template(s) can you leverage to support this requirement? (Choose 4)

  A. Kokua

  B. Napili

  C. Aloha

  D. Visualforce + Tabs

  E. Koa

  Correct Answer: ABCE