Salesforce CRT-271 Online Practice Questions and Exam Preparation

Salesforce CRT-271 Online Questions & Answers

• Question 71:

  Universal Containers needs to create a Community that meets the following requirements:

  1. Self-Service Support Community in which customer and partner users are community members.

  2. Partner Users help Universal Containers by adding of resolving cases for their customers within the Community.

  3. Partner Users do NOT need access to Leads, Campaigns, and Opportunity objects.

  4. Partners use Case Comment and Case Feed to communicate with the Universal Containersteam and customers.

  Which license type should a Salesforce Admin use for these Partner Users?

  A. Employee Community License
  B. Customer Community Plus License
  C. Partner Community License
  D. Customer Community License
  C. Partner Community License

• Question 72:

  How is visibility to Articles Types controlled for Community Members?

  A. Community Settings
  B. User Record
  C. Community Manager
  D. Profile
  E. All Articles Types within the shared data categories and visible to Community Members.
  D. Profile

• Question 73:

  Universal Shipping want to notify their Community Moderators when a member post more than one file to the communitywithin a 15 minute window and if more than 5 files are posted to the community within 15 minutes then their account will be frozen. How would this requirement be implemented?

  A. Using a Content Rule in the Community Builder
  B. Using a Content Rule in the Community Manager
  C. Using a Rate Rule in the Community Manager
  D. Using a Rate Rule in the Community Builder
  E. It is not possible to moderate files in a Community
  C. Using a Rate Rule in the Community Manager

• Question 74:

  Universal Condiments want to recognize active and respected Community Members with special Community types post on the reputation points that they are acquiring through their interactions within the Community. What feature is a good fit for Universal Condiments requirement?

  A. Reputation Types
  B. Reputation Categories
  C. Reputation Groups
  D. Reputation Levels
  E. Reputation Ranks
  D. Reputation Levels

• Question 75:

  Universal Containers uses discussions to engage with its customers and wants to pin posts to the top of the thread when a solution to question is provided. Which three options will allow Universal Containers to meet its requirements? Choose 3 answers

  A. Any community member can pin a post to the top of the feed
  B. The person who posted the question can select the best answer
  C. The person who answered the question can select the best answer
  D. An authorised user can pin a post to the top ofthe feed
  E. The community moderator can select the best answer
  A. Any community member can pin a post to the top of the feed
  B. The person who posted the question can select the best answer
  E. The community moderator can select the best answer

• Question 76:

  You have heard that one way to maximize yourCommunity Engagement level is to leverage Community Reputation. After having a coffee and a biscuit you think this is a brilliant idea for your community and want to enable it right away, where do you navigate to?

  A. Setup >> Community Settings > Enable Setup and Display of Reputation Levels
  B. Setup >> All Communities > Builder > Administration > Preferences > Enable Setup and Display of Reputation Levels
  C. Setup >> All Communities > Builder > Reputation > Enable Setup and Display of Reputation Levels
  D. Setup >> All Communities > Manage > Administration > Preferences > Enable Setup and Display of Reputation Levels
  D. Setup >> All Communities > Manage > Administration > Preferences > Enable Setup and Display of Reputation Levels

• Question 77:

  Universal Containers needs to build a partner community that supports multiplebusiness units by providing the following abilities:?Each business unit can only collaborate with its partner network.?Partners only see Knowledge articles and content specific to their business unit.?Some business units allow partners to raise supportcases.?Some partners work with multiple business units. How should a Salesforce Admin meet these requirements?

  A. Build a Community for each business unit and assign partners to the relevant Communities
  B. Build one Community and allow the partner profiles to be assigned based on the business unit
  C. Build one Community and segment partner visibility by turning off Community User Visibility
  D. Build a Community for each business unit and allow partners to have separate login credentials
  A. Build a Community for each business unit and assign partners to the relevant Communities

• Question 78:

  A Salesforce ISV partner is creating a Lightning Bolt Solution for a healthcare use case. What should the Community Cloud consultant use to distribute the Lightning Bolt solution?

  A. Managed Package
  B. MetadataAPI
  C. Change Set
  D. Unmanaged Package
  A. Managed Package

• Question 79:

  Universal Containers has a Community for partners and another Community for their customers. They want to give their partners access to their Community for customers as well.How should the Salesforce Admin do this?

  A. Include the partner profile as a member of the Community for customers.
  B. Create Partner users as members in the Customer Community and send login details to the users
  C. Add the Customer community to the Partner Community user profile
  D. Select the Enable Customer Community user option in the Partner contact in Salesforce
  A. Include the partner profile as a member of the Community for customers.

• Question 80:

  Universal Containers has recently launched a Lightning Community for customers and partners. Internal teams have created Knowledge articles about company products and partner onboarding. How should the Community Cloud consultant assign Topics so articles can be found easily on the Community.

  Select one or more of the following:

  A. Assign articles directly to Navigational Topics
  B. Assign Data categories to Chatter profiles and map to Topics
  C. Assign Topic categories to articles
  D. Assign Data categories to articles and map to Topics
  D. Assign Data categories to articles and map to Topics