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CRT-271 Real Exam Questions

Salesforce Certification Preparation For Community Cloud Consultants (SP25) (CRT-271)

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Question 1 Multiple choice

Universal Containers needs to provide Super User Access to a few end users.

Their end users are assigned several license types for these Communities:

1. Customer Community
2. Customer Community Plus
3. Employee Community
4. Partner Community.

Which two license types allow a Salesforce Admin to provide Super User Access to the end users in this Community? Choose 2 answers

  1. A

    Customer Community Plus License

  2. B

    Employee Community License

  3. C

    Partner Community License

  4. D

    LI Customer Community License

Show answer and explanation

Correct answers: A, C

Question 2 Single choice

Universal Containers uses Community to grant customers secure access to their accounts, orders, and invoices. All customers are on a Customer Community License. Universal Containers needs to grant a subset of their customers, known as affiliates, access to other customer Accounts.

How should a Salesforce Admin fulfill these requirements?

  1. A

    Leverage the Account team to grant affiliates access to the Account.

  2. B

    Use Apex without sharing to control affiliates' access to the Account.

  3. C

    Create a public group for affiliates and grant Account access using sharing rules.

  4. D

    Add a Sharing Set on the Account associated to the Affiliate profile.

Show answer and explanation

Correct answer: C

Question 3 Single choice

Universal Containers has a customer Community in Europe and plans to roll out a separate Community for their US customers. They have separate profiles for their US,Europe, and Asia customers.

How could the Salesforce Admin limit the membership of this new community to US customers?

  1. A

    Add U.S. users to the Community sharing set.

  2. B

    Add only U.S. customer profiles as Community members.

  3. C

    Add the U.S. customer publicgroup to the Community as members of the Community.

  4. D

    Add each U.S. customer as a Community member from their contact record.

Show answer and explanation

Correct answer: B

Question 4 Single choice

When architecting a community strategy it is important toconsider portal role count limitations.

What is the maximum number of portal roles that can existing in an organization?

  1. A

    10,000

  2. B

    2,500

  3. C

    1,000

  4. D

    4,000

  5. E

    5,000

Show answer and explanation

Correct answer: E

Question 5 Multiple choice

What two things should a Salesforce Admin do to accomplish this? Universal Containers needs to create a Support Community with the following requirements:?Customer and partner users will be members of this community and use the Customer Community and Partner Community License, respectively.?A customer user should be able to see all cases opened for their account, including cases opened by their colleagues.?Customer users must be able to collaborate with all Community users.

  1. A

    Create a Sharing Set on the Case object.

  2. B

    Enable Super User access for customer users.

  3. C

    Select the Community User Visibility checkbox.

  4. D

    Set up Delegated Admin access for customer users.

Show answer and explanation

Correct answers: B, C

Question 6 Single choice

Universal Containers needs to build a partner community that supports multiplebusiness units by providing the following abilities:?Each business unit can only collaborate with its partner network.?Partners only see Knowledge articles and content specific to their business unit.?Some business units allow partners to raise supportcases.?Some partners work with multiple business units.

How should a Salesforce Admin meet these requirements?

  1. A

    Build a Community for each business unit and assign partners to the relevant Communities

  2. B

    Build one Community and allow the partner profiles to be assigned based on the business unit

  3. C

    Build one Community and segment partner visibility by turning off Community User Visibility

  4. D

    Build a Community for each business unit and allow partners to have separate login credentials

Show answer and explanation

Correct answer: A

Question 7 Single choice

Universal Containers wants to build a Community for all their employees. Currently, some of their employees are NOT Salesforce users.

How should the Salesforce Admin enable access to the Community for the users who are currently NOT Salesforce users?

  1. A

    Allow the users to self -register to the Community

  2. B

    Create the users as contacts and enable them as Community users

  3. C

    Create the users in Salesforce and add their profile to the Community

  4. D

    Add the users to the Community as members

Show answer and explanation

Correct answer: B

Question 8 Multiple choice

Northern Trail Outfitters launched a Community using the Customer Service template. Community users have requestedquick access to the Projects custom object in the Community navigation. The Community user profile has Read access on this object. Which three actions should a Community Cloud consultant take to fulfil this request?

Choose 3 answers

1. Add a menu item to theNavigation Menu component
2. Define an External URL menu item type pointing to the Project list page
3. Select the list view that appears on the Project landing page
4. Create a web tab for the Project object through Tabs in Setup
5. Define a Salesforce Object menuitem type for the Project object

  1. A

    Export the Customer Community template in the Builder Settings

  2. B

    Select the created Bolt solution in the Community Creation wizard

  3. C

    Select the created Bolt solution in the Builder Themes

  4. D

    Define the name, images, and features of the template

  5. E

    Export the Customer Community using Site.com Studio

Show answer and explanation

Correct answers: A, B, C

Question 9 Single choice

Northern Trail Outfitters uses Knowledge Articles to address customer questions in their Napili Community.
They need to know if these Articles are helpful to customers when they search for help in theCommunity.

What is the most efficient way for a Salesforce Admin to get this information from customers?

  1. A

    Build a custom Community page that shows the Knowledge Article and have custom fields to capture customer comments.

  2. B

    Create a customer survey using custom Lightning components and add it to the home page.

  3. C

    Redirect customers to a survey form in an external website that captures their comments on the Knowledge Article

  4. D

    Enable the article voting property on the Article Content component in thearticle detail page in the Community Builder

Show answer and explanation

Correct answer: B

Question 10 Single choice

The coffee company sells products for coffee shops and consumers.

The company is planning to launch a Community and has the following goals:

1. Go to market quickly
2. Generate online revenue rapidly
3. Work with a mobile ready storefront

How should the Community Cloud consultant meet these goals? Select one or more of the following:

  1. A

    Use build your own lightning template

  2. B

    Use custom lightening components

  3. C

    Use a Visualforce page lightning component

  4. D

    Use B2B commerce for community cloud

Show answer and explanation

Correct answer: D