Salesforce CRT-271 Online Practice Questions and Exam Preparation

Salesforce CRT-271 Online Questions & Answers

• Question 101:

  You wish to share cases created and owned by your community users (Customer Community Plus) with the internal product support team, what is the best way to achieve this?

  A. Custom Permission
  B. Custom Sharing Rule
  C. Records owned by community members are automatically shared with all internal users
  D. Custom Sharing Set
  E. Custom Sharing Group
  E. Custom Sharing Group

• Question 102:

  Universal Containers will be implementing several Communities, and wants to ensure login uniqueness.

  Which set of licence types will enforce usernameuniqueness across all Salesforce organisations and Communities?

  A. Partner Community and Lighting External Apps Plus
  B. Customer Community, Customer Community Plus, and Lightning External Apps
  C. Lightning External Apps Plus and Lightning External Apps
  D. Customer Community and Partner Community
  B. Customer Community, Customer Community Plus, and Lightning External Apps

• Question 103:

  Universal Containers built a Customer Community on the Customer Service (Napili) Template. They want the global search box to return 10 results instead of 5. Where should the Salesforce Admin set the number of search results to 10?

  A. In the Community Management search page.
  B. In the Community Builder site global settings page.
  C. In the Community Management preferences page.
  D. In the Community Builder global search component properties.
  D. In the Community Builder global search component properties.

• Question 104:

  Northern Trail Outfitters launches a Partner Community using Salesforce tabs and Visualforce. Opportunities needs to be the selected tab for the Community user. What should Salesforce Admin do to fulfill this request?

  A. Set the Opportunity tabas the first tab in the selected tabs in Community Management.
  B. Configure Opportunity as the default landing page in Community Settings in Setup.
  C. Enable the Opportunity page as the landing page on the Community user guide.
  D. Set the Opportunity object page as the landing page in the Community Builder.
  A. Set the Opportunity tabas the first tab in the selected tabs in Community Management.

• Question 105:

  Universal Containers (UC) recently went live with its new custom Community. UC has received the cases stating that no customers have access to the Community. The customer users have the custom "UC Customer Community" profile assigned to them. What is the final step the administrator should take to ensure user membership to the Community?

  Select one or more of the following:

  A. Publish the Community using the Community Builder
  B. Assign the "UC Customer Community" profile in administration
  C. Use a permission set to give users access to the Community
  D. Ensure the "send welcome email" checkbox is selected
  C. Use a permission set to give users access to the Community

• Question 106:

  Universal Containers have launched their Customer Community on the Koa template. Community members have asked your advice for accessing the community on iOS devices, what do you recommend?

  A. IOS users should download the Salesforce1 app and access the community through the Salesforce1 switcher
  B. All users should access a Koa Community via a Desktop browser only
  C. IOS usersshould download the OneCommunity app where they can use their regular community login credentials to access the Community
  D. Navigate to the community URL in the browser and a mobile experience will be automatically rendered
  D. Navigate to the community URL in the browser and a mobile experience will be automatically rendered

• Question 107:

  Universal Containers builds a self-service Community. They need to delegate moderation activities (e.g. removing flags) as wellas editing and deleting content to certain members. Which two things should the Salesforce Admin do to meet this requirement? Choose 2 answers.

  A. Assign the "Moderate Communities Feeds" permission to these members.
  B. Activate a moderation rule for certain members.
  C. Assign the "Moderate Communities Files" permission to these members.
  D. Activate "Allow Members to Flag" for certain members.
  A. Assign the "Moderate Communities Feeds" permission to these members.
  C. Assign the "Moderate Communities Files" permission to these members.

• Question 108:

  Universal Containers has a Community for their partners. They would like to add a new partner company and grant their users access to the Community. What is the first step the Salesforce Admin must complete to set up the partner users? Select one or more of the following:

  A. Add partner contacts to the Community as members
  B. Create the account and enable it as a partner account
  C. Allow partner users to self-registerand gain access
  D. Create a partner profile for the company
  D. Create a partner profile for the company

• Question 109:

  Universal containers (UC) wants to make sure its brand is applied to theChatter notification emails sent to users from the Community. Which three aspects can UC customise on these types of emails? Choose 3 answers Select one or more of the following:

  A. Sender's email address
  B. Logo
  C. Email format
  D. Fonts
  E. Footer text
  A. Sender's email address
  B. Logo
  E. Footer text

• Question 110:

  Universal Containers is launching a Community to provide a self-help channel to their customers and partners. Customers and partners will search for articles, participate in discussions, and raise cases. Partners will be able to raise casesfor their customers, but will NOT need channel sales capabilities. Which license should a Salesforce Admin use for the partner users?

  A. Customer Community Plus License
  B. Support Community License
  C. Partner Community Plus License
  D. Service Cloud License
  B. Support Community License