Salesforce Salesforce Consultant CRT-271 Questions & Answers

• Question 61:

  The Capricorn Coffee Community contains a section focused on Coffee Bean Types. That section contains areas focused on Java, Arusha, and Pacamara. A Salesforce Admin needs to make sure that end users can easily discover the Java, Arusha, and Pacamara sections. When setting up the Community, which two steps should a Salesforce Admin take to meet the requirement? (Choose 2)

  A. Assign relevant articles to a group

  B. Add the More Topics link to the navigation menu

  C. Make sure subtopics are enabled in the page headline

  D. Enable Feed Tracking for these topics

  Correct Answer: AD

• Question 62:

  You have just enabled Portal User Visibility in Setup > Sharing Settings. What is the benefit of doing this?

  A. Community Managers are able to view all Community Users regardless of the organisationwide defaults

  B. Limited information on Community user profiles are publicly accessible e.g. Name, Photo, Reputation Level, Description

  C. Limited information on Community user profiles are publicly accessible e.g. Name, Photo, Reputation Level, Description

  D. All users with Write access to Cases on their profile are able to see all Cases owned by Community Members

  E. Community users in the same community can see each other, regardless of the organisation wide defaults

  F. Portal users in the same customer or partner portal account can see each other, regardless of the organizationwide defaults

  Correct Answer: F

• Question 63:

  You wish to share cases created and owned by your community users (Customer Community Plus) with the internal product support team, what is the best way to achieve this?

  A. Custom Permission

  B. Custom Sharing Rule

  C. Records owned by community members are automatically shared with all internal users

  D. Custom Sharing Set

  E. Custom Sharing Group

  Correct Answer: E

• Question 64:

  Universal Containers needs to use capabilities in Salesforce Communities to enable Social Signon for their

  customers.

  What should the Salesforce Admin do to enable users to use their Social Signon?

  A. Create a custom login page with Social Sign on capabilities, including authentication providers

  B. Set up the authentication provider for Social sites and add the Social Sign on component to the login page

  C. Enable Social Sign on in the Community management preferences menu

  D. Configure Community Sign on at the social web site to make sure the user is authenticated and provided access

  Correct Answer: B

• Question 65:

  Universal Condiments want to recognize active and respected Community Members with special Community types post on the reputation points that they are acquiring through their interactions within the Community. What feature is a good fit for Universal Condiments requirement?

  A. Reputation Types

  B. Reputation Categories

  C. Reputation Groups

  D. Reputation Levels

  E. Reputation Ranks

  Correct Answer: D

• Question 66:

  Universal Containers creates a Community for their end users to access invoices. The invoice pages are mobile of responsive and utilize rich text styling for the amount totals in each column. Mobile access to these invoices is important. The API Enabled profile permission has been turned on to allow Salesforce mobile access to external users with Communities licenses. Which characteristic of this Community will cause display problems when accessed from an Android mobile device?

  A. 'API enabled' profile permission

  B. Mobile responsiveness

  C. Community URL access

  D. Rich text styling

  Correct Answer: D

• Question 67:

  Universal Ketchup Containers are ready to start adding Members to their brand new Customer Plus Community. What steps would an administrator take to do this?

  A. Add the Member Profile to the Community

  B. Add the Member Profile to the Community then Navigate to the Contact Record and Enable the Contact as a Community User

  C. Add the Member Profile to the Community then Navigate to the Account record and enable Contact access to the Community

  D. Navigate to the Contact Record and Enable the Contact as a Community User

  Correct Answer: B

• Question 68:

  Universal Containers builds their customer Community on Napili templates. They create several recommendations that are visible on the home page, including one for their annual conference event.

  After the event, the Salesforce Admin needs to remove the event recommendation. Where should the Salesforce Admin delete the recommendation?

  A. From the All Communities setup page

  B. From the Community Workspace

  C. From the Community site

  D. From the Community Builder

  Correct Answer: A

• Question 69:

  What declarative Community Branding features are available in the Community Builder? (Choose 3)

  A. Custom Fonts

  B. Company Logo

  C. Accessibility Colours Selection

  D. Overlay Colour

  E. Header Fonts

  Correct Answer: BDE

• Question 70:

  Universal Containers has a customer Community in Europe and plans to roll out a separate Community for their US customers. They have separate profiles for their US, Europe, and Asia customers. How could the Salesforce Admin limit the membership of this new community to US customers?

  A. Add each US customer as a Community member from their contact record

  B. Add only US customer profiles as Community members

  C. Add US users to the Community sharing set

  D. Add the US customer public group to the Community as members of the Community

  Correct Answer: A