Salesforce CRT-271 Online Practice Questions and Exam Preparation

Salesforce CRT-271 Online Questions & Answers

• Question 211:

  Universal Containers need to launch a Community within 2 weeks. Everything must be driven by configuration with no custom code or AppExchange components. The following are the requirements for their Community:

  1. Branding is limited to the logo and company colour palette.

  2. Chatter Groups will be used for private product collaboration.

  3. Users should be able to submit a support case

  4. Users should be able to view invoice information (external object using Salesforce Connect)

  5. Users should be able to view order information (saved in the Standard Order object in Salesforce) Which three requirements can be accomplished with the Customer Service (Napili) Template? Choose 3 answers.

  A. Branding is limited to the logo and company colour palette.
  B. ChatterGroups will be used for private product collaboration.
  C. Users should be able to submit a support case
  D. Users should be able to view invoice information (external object using Salesforce Connect)
  E. Users should be able to view order information (savedin the Standard Order object in Salesforce)
  A. Branding is limited to the logo and company colour palette.
  C. Users should be able to submit a support case
  D. Users should be able to view invoice information (external object using Salesforce Connect)

• Question 212:

  Universal Containers wants to build a Community for all their employees. Currently, some of their employees are NOT Salesforce users. How should the Salesforce Admin enable access to the Community for the users who are currently NOT Salesforce users?

  A. Allow the users to self -register to the Community
  B. Create the users as contacts and enable them as Community users
  C. Create the users in Salesforce and add their profile to the Community
  D. Add the users to the Community as members
  B. Create the users as contacts and enable them as Community users

• Question 213:

  When testing the Community, the Salesforce Admin notices that the Knowledge tab is NOT Visible to all partner Community users. What should the Salesforce Admin do to fix this problem?

  A. Update the Admin profile so that the Knowledge tab is visible.
  B. Add the Global Header permission set to all Community users.
  C. Edit the Partner Community profile so that the Knowledge tab is visible.
  D. Create a Knowledge article and make it visible to the appropriate channel.
  D. Create a Knowledge article and make it visible to the appropriate channel.

• Question 214:

  Universal Rideshares uses a Custom Object to capture vanpool driver information. The VP of Support wants to give members of the Napili template -based Community access to this information for their vanpools. What is themost efficient way to accomplish this task?

  A. Create a Visualforce page for the Custom Object and add it as a tab in Community Management
  B. Create a Visualforce page for the Custom Object and add the Custom Object as a Navigation Menu item
  C. Create aDetail page for the Custom Object and add it as a tab in Community Management
  D. Create a Detail page for the Custom Object and add the Custom Object as a Navigation Menu item
  D. Create a Detail page for the Custom Object and add the Custom Object as a Navigation Menu item

• Question 215:

  Universal Containers creates a Community for their end users to access invoices. The invoice pages are mobile of responsive and utilize rich text styling for the amounttotals in each column. Mobile access to these invoices is important. The API Enabled profile permission has been turned on to allow Salesforce mobile access to external users with Communities licenses. Which characteristic of this Community will cause display problems when accessed from an Android mobile device?

  A. 'API enabled' profile permission
  B. Mobile responsiveness
  C. Community URL access
  D. Rich text styling
  D. Rich text styling

• Question 216:

  Universal Containers has been using WordPress to publish product specifications, and using AEM (Adobe Experience Manager) for web assets. The VP of Sales wants to improve the Partner experience by making these resources available to Partners in their Community. What should the Community Cloud consultant do to meet these requirements?

  A. Consolidate work into WordPress and use CMS Connect in the Community
  B. Use the native Content Transformation tool to convert the resources into Knowledge articles
  C. Create Knowledge articles that link to the relevant documents in both systems
  D. Use CMS Connect to bring both sets of resources into the Community
  D. Use CMS Connect to bring both sets of resources into the Community

• Question 217:

  Universal Containers needs to add a page to their Customer Service Template-based Community. Authors will manually add the content to the page. What should be the first step to add this page to the site?

  Select one or more of the following:

  A. Create an object page
  B. Clone a standard page
  C. Clone an object page
  D. Create a standard page
  D. Create a standard page

• Question 218:

  Universal Containers recently launched a Lightning Community. Members can access articles and answer each other's questions. The company wants to make sure that the Community is providing a highly engaging experience for its

  members.

  How can the Administrator help measure of the engagement and adoption in the Community on an ongoing basis?

  Select one or more ofthe following:

  A. Create custom reports and dashboards, and share them with Community managers
  B. Configure Google Analytics for the Community
  C. Download and install a Community Management package from AppExchange
  D. Set periodic email delivery for standard reports and dashboards
  C. Download and install a Community Management package from AppExchange

• Question 219:

  Universal Containers needs to use their corporate portal to authenticate Community users, allowing users access to the Communityafter they have successfully logged into the Portal. What should the Salesforce Admin do in the Communities to support this login requirement?

  A. Add Social-Sign-on to allow users to log in from the Portal without signing into the Community.
  B. Enable Guest User access in Communities to support seamless access to Communities from the Portal.
  C. Configure Single Sign-on in Salesforce and reuse the federated authentication providers in the Community.
  D. Enable Community login support for employees in thePortal configuration.
  C. Configure Single Sign-on in Salesforce and reuse the federated authentication providers in the Community.

• Question 220:

  A Community Cloud consultant distributes the specialised real estate management Community using a Lightning Bolt solution. Which two items can be included in the Lightning Bolt solution? Choose 2 Answers Select one or more of the following:

  A. Custom applications
  B. Standard lightning community templates
  C. AppExchange applications
  D. Flows and flow categories
  B. Standard lightning community templates
  D. Flows and flow categories