Salesforce CRT-271 Online Practice Questions and Exam Preparation

Salesforce CRT-271 Online Questions & Answers

• Question 231:

  Universal Containers (UC) is launching a Partner Community for its resellers who have access to leads,opportunities, and dashboards. UC has the following requirements to support their partners during the sales cycle:

  1. UC can engage with partners during the sales cycle

  2. UC can have internal only discussions

  3. The channel manager can bring any UC employeeto the discussion

  4. UC employees might have access to the partner community How should a Salesforce administrator fulfil these requirements? Select one or more of the following:

  A. Leverage the opportunity feed and group record layout access control
  B. Leverage private groups and record sharing the access control
  C. Leverage unlisted groups and record sharing for access control
  D. Leverage the opportunity feed and manual shares for access control
  D. Leverage the opportunity feed and manual shares for access control

• Question 232:

  Universal Containers (UC) is implementing a Self Service Community. UC has a high volume of customers with complex hierarchies. The majority of UC customers have multiple Accounts and frequently add new Accounts. Universal Containers wants customers to be able to create new Accounts and Contacts on their own. Which two license types should UC's Salesforce administrator recommend? Choose 2 answers

  Select one or more of the following:

  A. Customer Community Login
  B. CustomerCommunity
  C. Customer Community Plus Login
  D. Customer Community Plus
  C. Customer Community Plus Login
  D. Customer Community Plus

• Question 233:

  Your company is using the Napili template and is expanding internationally and now requires your Community to support multiple languages what steps should you take to support this in your community?

  A. Multiple community languages are not supported5. Enable the Language Picker in the Community Builder and select the supported languages in Community Settings
  B. Select the available languages in the Setup Menu and drag the Language Picker onto the Community Template
  C. Enable Community Language Picker in the setup menu and select the supported languages in the Community Builder
  D. Enable the Language Picker in the Community Builder. Salesforce will automatically present a list of supported languages
  B. Select the available languages in the Setup Menu and drag the Language Picker onto the Community Template

• Question 234:

  Universal Containers uses a third-party billing system for storing invoice records and wants to show these records on its Salesforce PartnerCommunity. What should a Community Cloud consultant suggest as a method of implementation? Select one or more of the following:

  A. Configure Salesforce Connect and define the required external objects
  B. Create a custom lightning component to display the information in an iframe
  C. Configure Files Connect and include the external object in the global search
  D. Used the standard files component and define the third-party billing system as a source
  C. Configure Files Connect and include the external object in the global search

• Question 235:

  A salesforce admin at Universal Containers notices that a large number of unauthenticated usersare accessing Community pages built using Force.com sites. Their org is on the Salesforce Enterprise Edition. What is the maximum number of monthly page views allowed?

  A. 500,000
  B. 300,000
  C. 1,000,000
  D. 100,000
  A. 500,000

• Question 236:

  Northern Trail Outfitters needs to provide support to all customers in their Customer Community, includingcustomers who have NOT logged in. Currently, customers can only view Knowledge articles if they are logged in. What should the Salesforce Admin do to make sure that Knowledge articles are visible to unauthenticated users?

  A. Modify the customer profile to include all Knowledge articles types and fields to help customers view articles without login.
  B. Make the article detail page available for unauthenticated access to help customers view articles without login.
  C. Update the channel for all Knowledgearticles to include Public as a channel to help customers view articles without login.
  D. Create custom Community pages with components for Knowledge articles and make them available for guest user profiles.
  C. Update the channel for all Knowledgearticles to include Public as a channel to help customers view articles without login.

• Question 237:

  Universal Containers wish to set up an easy to configure and maintain App Launcher with Single Sign On Capabilities. Which Salesforce Community template would you recommended to best achieve this?

  A. Aloha
  B. Napili
  C. Kokua
  D. Koa
  E. None of the above
  A. Aloha

• Question 238:

  Universal Containers plans to use person accounts for the external consultants. They need to allow their consultants to register using the Community. How can aSalesforce admin enable this capability in the Community using configuration? Select one or more of the following:

  A. Allowing users to self register and create a workflow to update contacts to Person Account
  B. Add a Person Account option to the user registration page and have the option selected by default
  C. Provide a link to a custom web page that allows external consultants to register and use Salesforce API to create Person Accounts
  D. Enable Allow External Users to self-register in a Community Management and leave the account field blank
  D. Enable Allow External Users to self-register in a Community Management and leave the account field blank

• Question 239:

  UniversalContainers is launching a Community to drive their channel sales. The requirements are as follows:

  1. Integration with a Back-Office Legacy System that supports API-Level Integration and Salesforce Connect. This integration does not exist today.

  2. Integration with a pricing and quoting tool. This integration exists today for internal users in the Salesforce org.

  3. External partner users must be able to configure the quote using the pricing and quoting tool from the Community.

  4. The pricing and quoting tool must support Community users.

  5. Universal Containers owns licenses for Salesforce Connect.

  What are the two most efficient ways for a Salesforce Admin to accomplish this task? Choose two answers

  A. Integrate the Back-Office Legacy System using custom code development.
  B. Integrate the pricing and quoting tool by configuring external users to make it available in the Community
  C. Integrate the Back-Office Legacy System using Salesforce Connect
  D. Integrate the pricing and quoting tool by creating custom code to make it available in the Community
  B. Integrate the pricing and quoting tool by configuring external users to make it available in the Community
  C. Integrate the Back-Office Legacy System using Salesforce Connect

• Question 240:

  What is the benefit of doing this? You have just enabled Portal User Visibility in Setup > Sharing Settings.

  A. All users with Write access to Cases on their profile are able to see all Cases ownedby Community Members
  B. Community users in the same community can see each other, regardless of the organization-wide defaults.
  C. Portal users in the same customer or partner portal account can see each other, regardless of the organization-wide defaults.
  D. Community Managers are able to view all Community Users regardless of the organization-wide defaults
  E. Limited information on Community user profiles are publicly accessible e.g. Name, Photo, Reputation Level, Description
  C. Portal users in the same customer or partner portal account can see each other, regardless of the organization-wide defaults.