Salesforce CRT-271 Online Practice Questions and Exam Preparation

Salesforce CRT-271 Online Questions & Answers

• Question 221:

  Universal Containers (UC) has a great user interface for their Customer Community Knowledge Base. UC has multiple Communities and wants to use the same user interface for each Knowledge Basein all of these Communities. Which step should the Community Cloud consultant take to meet this requirement?

  Select one or more of the following:

  A. Recreate the Knowledge Base page in all Communities
  B. Create a link to the Knowledge Base in all Communities
  C. Merge the Communities unto the Community that has the Knowledge Base
  D. Export the page and select it when creating a new page in all Communities
  D. Export the page and select it when creating a new page in all Communities

• Question 222:

  Universal Containers rolled out a Community in the Customer Service Napilitemplate for their employees.

  The CEO has the following requirements:

  1. All employees can participate in discussions within the Community.

  2. Create a Chatter group for corporate announcements where all employees can participate and comment.

  3. The posts inthis group should be visible in the feed of all employees.

  How should the Salesforce Admin accomplish this task? Choose one answer

  A. Create a Chatter group in the internal org and create a trigger to make the posts visible to everyone
  B. Create a Chattergroup in the Community and include all employees
  C. Create a Chatter group in the internal Salesforce org and include all employees
  D. Create a post on a custom object, Announcements that all employees follow
  B. Create a Chattergroup in the Community and include all employees

• Question 223:

  Universal Containers built a Communityon the Customer Service Template. The Salesforce Admin customized a few pages by adding custom-built Lightning components. The Salesforce Admin upgraded the template to the latest version. What is the status of the custom Lightning components on the pageafter the upgrade?

  A. The Lightning components are on the page and load as expected.
  B. The Lightning components are NOT on the page, but are available in Community Builder.
  C. The Lightning components are on the page, but will NOT load until the Community is published.
  D. The Lightning components are neither on the page nor in Community Builder.
  D. The Lightning components are neither on the page nor in Community Builder.

• Question 224:

  Universal Containers houses their order information in their legacy backend systems. Customers need to see their orders from the back office in their customer-facing Community.

  1. The existing Salesforce Org (which hosts the Community) has integration with the backend legacy system using Salesforce Connect.

  2. Customer users only need to see their orders in the Community.

  3. Orders are currently public read-only.

  4. Customer users need to access fields that are already part of the existing integration.

  What two things should the Salesforce Admin do to meet these requirements?

  Choose 2 answers

  A. Leverage existing integration with the legacy System.
  B. Create a new integrationwith the Legacy System for customer users.
  C. Update the customer user Profile and give them the "View all" permission on the integration object.
  D. Set the External Users' Organization-Wide Defaults to Private for external objects.
  A. Leverage existing integration with the legacy System.
  D. Set the External Users' Organization-Wide Defaults to Private for external objects.

• Question 225:

  What do you recommend? Universal Containers have launched their CustomerCommunity on the Koa template. Community members have asked your advice for accessing the community on iOS devices.

  A. IOS users should download the Salesforce1 app and access the community through the Salesforce1 switcher.
  B. Navigate to the community URLin the browser and a mobile experience will be automatically rendered.
  C. IOS users should download the OneCommunity app where they can use their regular community login credentials to access the Community.
  D. All users should access a Koa Community via aDesktop browser only.
  B. Navigate to the community URLin the browser and a mobile experience will be automatically rendered.

• Question 226:

  Universal Containers wants to build a Community for all their employees. Currently, some oftheir employees are NOT Salesforce users.How should the Salesforce Admin enable access to the Community for the users who are currentlyNOT Salesforce users?

  A. Create the users as contacts and enable them as Community users.
  B. Allow the users to self -register to the Community.
  C. Create the users in Salesforce and add their profile to the Community.
  D. Add the users to the Community asmembers.
  A. Create the users as contacts and enable them as Community users.

• Question 227:

  Universal Containers built a Community using the Customer Service Template. They want the Salesforce Admin to enable multilingual support for their Community. Where can the Salesforce Admin configure the languages supported by this community?

  A. Community Settings
  B. Community Builder
  C. Force.com Sites
  D. Site.com Studio
  B. Community Builder

• Question 228:

  How Should the Salesforce Admin meet these requirements? Universal Containers need a Community for distributors who manage their sales with the following requirements: Each distributor has multiple users. Users within the same distributor should be able to talk to each other. Users should not be able to talk with users from other distributors. Knowledge articles and other Community features should be the same for all distributors.

  A. Create Sharing groups to share users within a distributor. Allow discussions, keeping the OWD for Users as private.
  B. Create a separate Community for each distributor. Allow members to talk within the Community and enable the Community user visibility.
  C. Enable the Portal user visibility and disable the Community user visibility under Sharing settings. Keep OWD for Users as private for external users.
  D. Create a Sharing set to share the users within a distributor in the Community. Allow discussions, keeping the OWD for Users as private
  C. Enable the Portal user visibility and disable the Community user visibility under Sharing settings. Keep OWD for Users as private for external users.

• Question 229:

  Universal Containers builds their customerCommunity on Napili templates. They create several recommendations that are visible on the home page, including one for their annual conference event. After the event, the Salesforce Admin needs to remove the event recommendation. Where should the Salesforce Admin delete the recommendation?

  A. From the All Communities setup page
  B. From the Community Workspaces
  C. From the Community site
  D. From the Community Builder
  B. From the Community Workspaces

• Question 230:

  Universal Containers (UC) wants to collaborate with key members of their strategic Partners on deals and marketing initiatives. Sensitive information needs to be shared with confidence, and major opportunities must be tracked. No other

  Partners can have visibility to this collaboration. Different UC employees have access to different collaboration efforts.

  How should the Administrator meet these requirements?

  Select one or more of the following:

  A. Set up Unlisted Chatter groups and make the UC account manager the owner
  B. Set up Private Chatter groups and make the UC account manager the owner
  C. Build a custom Lightning Component and enable the sharing attribute
  D. Configure a Collaboration object with manual sharing
  A. Set up Unlisted Chatter groups and make the UC account manager the owner