ServiceNow CIS-SAM Online Practice Questions and Exam Preparation

ServiceNow CIS-SAM Online Questions & Answers

• Question 81:

  What type of publisher lifecycle information does the Software Lifecycle report prioritize?

  A. Information provided in the demo data
  B. Information entered by the user
  C. Information entered by the publisher
  D. Information provided by the software library
  E. Information provided by the publisher pack
  B. Information entered by the user

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  Explanation/Reference:

  Since Orlando, the Software Lifecycle report is enhanced to prioritize any publisher life-cycle information entered by the user over life cycle information provided by the software library.

• Question 82:

  In which stage of the ServiceNow Implementation Methodology (SIM) is the purpose to define processes and requirements for engagement and finalize delivery plan and user stories?

  A. Transition
  B. Close
  C. Create
  D. Prepare
  E. Initiate
  F. All of the above
  D. Prepare

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  Explanation/Reference:

  Reference: https://www.servicenow.com/content/dam/servicenow-assets/public/en-us/doc-type/data-sheet/ds- sim.pdf

• Question 83:

  When loading a medium amount of data, which is the best method to use?

  A. Use Discovery to find software on the network
  B. Modify a workflow
  C. Manually add through ServiceNow forms
  D. Import data
  E. Create a business rule
  D. Import data

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  Explanation/Reference:

  When dealing with a medium amount of data, using the Import data feature in ServiceNow is generally the most efficient method. It allows for structured data import from files like CSV, Excel, or databases, and can handle a moderate volume

  more effectively than manual entry.

  Discovery is used for identifying and mapping software and devices on a network, not for loading data directly.

  Modifying a workflow, creating a business rule, or manually adding data through forms are not efficient methods for loading a medium volume of data.

• Question 84:

  In defining a Custom License Metric, in the Reconciliation Order field, the`metric rank priority' number takes precedence.

  A. Lower
  B. Impact
  C. Higher
  D. WBS
  A. Lower

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  Explanation/Reference:

  Reference: https://docs.servicenow.com/bundle/orlando-software-asset-management/page/product/software- asset-management2/task/add-custom-license- metric.html

• Question 85:

  Reclamation rules can be applied to what types of software? (Choose two.)

  A. Subscription software
  B. End-of-life software
  C. Blacklisted software
  D. Installed software
  E. Free-ware software
  A. Subscription software
  D. Installed software

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  Explanation/Reference:

  https://docs.servicenow.com/bundle/vancouver-it-asset-management/page/product/software-asset-management2/concept/sw-reclamation-rules.html

• Question 86:

  What role must be granted in order to create new reports that could be viewed by other people?

  A. Report Creator [Report_Creator]
  B. Report Publisher [report_publisher]
  C. ITIL [itil]
  D. Global Report User [report_global]
  D. Global Report User [report_global]

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  Explanation/Reference:

  https://docs.servicenow.com/bundle/vancouver-now-intelligence/page/use/reporting/reference/reporting-roles.html

• Question 87:

  Which related list is NOT available from the software model on the License Workbench?

  A. Unlicensed Subscriptions
  B. Unlicensed Software Products
  C. Removal Candidates
  D. Remediation Options
  E. License Metric Results
  B. Unlicensed Software Products

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  Explanation/Reference:

  https://docs.servicenow.com/bundle/washingtondc-it-asset-management/page/product/software-asset-management2/concept/sam-license-workbench.html

  Software Model Results related lists:

  License Metric Results

  Remediation Options: The Rights Needed By tab is not visible for the Resource Value Unit (RVU) IBM license metric. Rights are not used by individual devices, as the Resource Value Unit (RVU) license metric is licensed at the product level.

  Note: For more details on the remediation options, see View software model results.

  Licensed Installs

  Unlicensed Installs (SAP: Unlicensed Users)

  Unlicensed Subscriptions (Subscription-based software)

  Unlicensed Consumptions (Consumption-based software models)

  Unlicensed Options (Oracle only)

  Removal Candidates

  Purchase Orders (only when the Procurement (com.snc.procurement) plugin is active)

• Question 88:

  What are the four tiers of software reconciliation results? (Choose four.)

  A. Software License Metric
  B. Software Product
  C. Software Allocation
  D. Software Entitlement
  E. Software Publisher
  F. Software Model
  A. Software License Metric
  B. Software Product
  E. Software Publisher
  F. Software Model

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  Explanation/Reference:

  Four tiers of reconciliation results:

  -

  Software publisher: results for all products and installations associated to the publisher

  -

  Software product: results for all models and installations associated to the product. Generated after reconciliation, even if there are no software models defined for the product. Displays information such as Software Model Results, Unlicensed Installs, Removal candidates etc.

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  Software model: results for all license metrics related to the software model. Only created when a software model or entitlement exists for the product.

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  License metric: results for each license metric associated to the software model.

• Question 89:

  How often is the scheduled job for the normalization process run?

  A. Nightly
  B. Weekly
  C. Every time Discovery is run
  D. Nightly for new discovery models and weekly for all discovery models that do not have a status of normalized or manually normalized
  E. Immediately for new discovery models and nightly for all discovery models that do not have a status of normalized or manually normalized
  A. Nightly

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  Explanation/Reference:

  Scheduled job Discovery Model Normalization (sysauto_script) runs daily.

• Question 90:

  When receiving software related to a purchase order in ServiceNow, which data point is mandatory?

  A. Serial Number
  B. Assigned To
  C. Cost
  D. License key
  E. Asset Tag
  E. Asset Tag

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  Explanation/Reference:

  i. When receiving software entitlements, the asset tag, serial number, and license keys can be updated directly from the receiving popup.

  ii. Asset Tag is a required field. If the organization does not have asset tag software, consider having the purchasing product automatically generate a unique asset tag number.

  iii. When items are received, an entitlement will be automatically created with the number of active rights identified as received. The rights will then need to be allocated.