ServiceNow ServiceNow Certifications CIS-SAM Questions & Answers

• Question 81:

  What are three ways to get software asset data into ServiceNow?

  A. Clone, Background Script, Discovery

  B. Import Data, Plugin, Clone

  C. Discovery, Import Data, Manual

  D. Plugin, Background Script, Manual

  Correct Answer: C

• Question 82:

  When loading a medium amount of data, which is the best method to use?

  A. Use Discovery to find software on the network

  B. Modify a workflow

  C. Manually add through ServiceNow forms

  D. Import data

  E. Create a business rule

  Correct Answer: D

• Question 83:

  What is a first key step prior to uploading your entitlement import data via the ServiceNow-provided template?

  A. Ensure you have filled out every field in the template file

  B. Ensure the entitlement data is listed on the first tab of the template file

  C. Ensure you have downloaded and used the latest version of the template file

  D. Ensure you have the sam_user role assigned to you

  Correct Answer: B

• Question 84:

  If a value from an import does not exist in ServiceNow and the import should not create a new record, which option should be selected?

  A. Reject

  B. Create

  C. Delete

  D. Ignore

  Correct Answer: B

  Reference: https://community.servicenow.com/community?id=community_questionandsys_id=5343f644db87ff84f7fca851ca961975

• Question 85:

  Which of the following statements is incorrect with regards to on-premise import and export of Content Service data?

  A. Clicking on the "Manage Software Library" module takes the user to an interceptor page where they can select to import or export data.

  B. On-premise instances do not receive automatic Software Library updates.

  C. Normalization content is eligible for the export feature.

  D. By default, you are opted in to the Manage On-Premise Library (com.sn_samp_on_prem) plugin.

  E. You must opt-in to the SAM Content Service through the Content Service setup page.

  Correct Answer: C

  Reference: https://docs.servicenow.com/bundle/rome-it-asset-management/page/product/hardware-asset-management/task/import-export-ham.html

• Question 86:

  Software usage data can be imported utilizing:

  A. Transform Map

  B. Other Third Party Sources

  C. System Center Configuration Manager (SCCM)

  D. Manually

  Correct Answer: C

  Reference: https://docs.servicenow.com/bundle/orlando-software-asset-management/page/product/software-asset-management2/task/t_ViewSoftwareUsage.html

• Question 87:

  Which of the following are required to import usage data using the System Center Configuration Manager (SCCM) data? (Choose three.)

  A. Reclamation Candidate

  B. Software Product

  C. SCCM Application

  D. Software Models

  E. Product Process

  F. Reclamation Rule

  Correct Answer: CDE

• Question 88:

  In the ServiceNow base platform, which roles have the ability to refresh processor definitions?

  A. sam_user / sam_admin / sys_admin

  B. sam_user / sys_admin

  C. sam_admin / sys_admin

  D. sys_admin / asset_admin

  Correct Answer: A

  Reference: https://docs.servicenow.com/bundle/paris-it-asset-management/page/product/software-asset-management2/task/t_RefreshProcessorDef.html

• Question 89:

  An allocation is automatically created in which of the following scenarios? (Choose two.)

  A. After receiving the rights for software from a purchase order

  B. After a Create allocation remediation option has been taken

  C. After reconciliation runs and identifies that rights are `Not allocated in use'

  D. When a software installation is discovered

  E. After successfully sourcing a request via an existing entitlement

  Correct Answer: CE

• Question 90:

  By default, which user role must verify the successful activation of plugins by ServiceNow support?

  A. sam_user

  B. asset_admin

  C. sam_admin

  D. sys_admin

  Correct Answer: D