ServiceNow CIS-SAM Online Practice Questions and Exam Preparation

ServiceNow CIS-SAM Online Questions & Answers

• Question 91:

  Client access is the right to use for a specific amount of time.

  A. True
  B. False
  B. False

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  Explanation/Reference:

  In Software Asset Management, client access generally refers to the right for a client (such as a user or device) to access and use specific software. It does not inherently imply a specific time limit; rather, it is usually tied to the terms of the software license, which could be perpetual, subscription-based, or otherwise defined by the license agreement. The right to use for a specific amount of time would typically be described as a subscription or term license, not client acces

• Question 92:

  Which of the following features are available from the main publisher results screen of the License Workbench? (Choose three.)

  A. All Publishers
  B. Publisher Compliance
  C. Pinned Publishers
  D. Publisher License Metrics
  E. Publishers Out of Compliance
  F. Publisher Software Models
  A. All Publishers
  C. Pinned Publishers
  E. Publishers Out of Compliance

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  Explanation/Reference:

  All Publishers List of all publishers.

  Publishers Out of Compliance List of all publishers where status is not compliant.

  Pinned Publishers User-specific saved list of publishers that have been grouped.

  https://docs.servicenow.com/bundle/vancouver-it-asset-management/page/product/software-asset-management2/concept/sam-license-workbench.html

• Question 93:

  What role(s) are required to import financial data for use in software spend detection? (Choose two.)

  A. sam_spend_import
  B. sam_spend_manager
  C. sam_user
  D. sam_admin
  E. procurement_user
  A. sam_spend_import
  D. sam_admin

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  Explanation/Reference:

  https://docs.servicenow.com/en-US/bundle/tokyo-it-asset-management/page/product/software-asset-management2/task/import-spend-transactions.html

• Question 94:

  Which of the following reasons could apply when a remediation option has an `In Progress' status? (Choose two.)

  A. Workflow(s) or process(es) have been initiated to allocate software rights
  B. Rights are now available and can be consumed during reconciliation
  C. Workflow(s) or process(es) have been initiated to purchase software rights
  D. Workflow(s) or process(es) have been initiated to harvest software rights
  E. Customer instance is pending updates to CDS Server
  C. Workflow(s) or process(es) have been initiated to purchase software rights
  D. Workflow(s) or process(es) have been initiated to harvest software rights

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  Explanation/Reference:

  https://www.servicenow.com/content/dam/servicenow-assets/public/en-us/doc-type/resource-center/solution-brief/sb-sam-remediation-options.pdf

• Question 95:

  When creating custom products: (Choose the best answer.)

  A. Custom products should not be tracked in ServiceNow.
  B. Custom products should not be created for anything included in the content library.
  C. Custom products are automatically created in the content library.
  D. Custom products should be created for anything included in the content library.
  B. Custom products should not be created for anything included in the content library.

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  Explanation/Reference:

• Question 96:

  What are the available actions associated with the Normalization Suggestions feature? (Choose two.)

  A. Accept - updates the discovery model with suggested values
  B. Reject - ignores the suggestion. The next time the scheduled job is executed, it will not pick the same package or rule that was rejected previously
  C. Save - allows you to save the suggestion to review again later
  D. Ignore - ignores the suggestion. All fields are updated to read only until the next time the job is executed with the same package or rule that was ignored previously.
  E. Create - creates a discovery model with suggested values
  A. Accept - updates the discovery model with suggested values
  B. Reject - ignores the suggestion. The next time the scheduled job is executed, it will not pick the same package or rule that was rejected previously

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  Explanation/Reference:

  https://docs.servicenow.com/bundle/sandiego-it-asset-management/page/product/software-asset-management2/task/view-norm-suggestions-sam.html

• Question 97:

  Which of the following data elements are key to an effective Software Asset Management practice within ServiceNow? (Choose four.)

  A. Software allocations
  B. Software models
  C. Foundation data
  D. Software contracts
  E. Software entitlements
  A. Software allocations
  B. Software models
  C. Foundation data
  E. Software entitlements

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  Explanation/Reference:

  Important data to track in SAM:

  - Entitlements: license metrics, purchased rights, active rights, allocations available

  -Allocations: user, device

  -

  Software model: publisher, product, suite information, entitlements, End of Life

  -

  Foundation data: users, departments, cost centers, locations, vendors

• Question 98:

  By default, which ServiceNow role can view reconciliation results?

  A. sam_reconcile_user
  B. sam_user
  C. sam_viewer
  D. sam_cmdb_user
  B. sam_user

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  Explanation/Reference:

  When reconciliation runs, a list of reconciliation results is created that shows the compliance status of software products concerning discovery and entitlements. Users with the sam_user role can view reconciliation results. Reference: https://docs.servicenow.com/bundle/orlando-software-asset-management/page/product/software-asset-management2/concept/c_SAMReconciliation.html#d19217e223

• Question 99:

  Which discovery sources are recommended by ServiceNow to populate ServiceNow software installation table? (Choose two.)

  A. ServiceNow Service Mapping
  B. HP UCMDB
  C. Microsoft SCCM
  D. ServiceNow Discovery
  E. ServiceNow Orchestration
  C. Microsoft SCCM
  D. ServiceNow Discovery

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  Explanation/Reference:

  SAM Professional Fundamentals course, Trustworthy Data, Software Discovery, What is Software Discovery: One of the most efficient ways to populate software asset information is by using automated discovery tools such as ServiceNow®

  Discovery (for data center software) and Microsoft SCCM (for desktop software), although other discovery tools can also be used.

  Reference: https://docs.servicenow.com/bundle/orlando-it-operations-management/page/product/discovery/task/t_ChangeTheDiscoverySourceName.html

• Question 100:

  Software Asset Management (SAM) Professional reports can be delivered in which formats? (Choose three.)

  A. PowerPoint
  B. PDF
  C. CSV
  D. XLS
  A. PowerPoint
  B. PDF
  C. CSV